Service animals not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 456 reviews
The hotel staff are polite and friendly, and welcoming, we had a pool side room, rooms are spacious and clean, bathroom was only OK, the sink area very small, and the shower was terrible. The aircon was very bad. We paid a little extra for the pool side room but I wouldn't really recommend it as you don't have any privacy and everybody sits on your outside seats. The location was good for us, we've been to phi phi a couple of times and didn't want to stay in the middle of the party area, so this was perfect, only a 7/8min walk from everything but don't hear the noise. Overall the hotel was fine.
Much better than expected. Perfect location
I did not expect much since hotels in Phi Phi have terrible reviews. When I explored Phi Phi I thanked myself for choosing this hotel because the location was excellent. Its is just 7 minutes from the pier, theres is beach on both sides-1 minute to Loh Dalum and 5 to Tonsai. It is quiet. I actually started thinking that all the people who talked about Phi Phi as a overly crowded party island were mistaken because I didn’t hear anything and it wasn’t crowded. But after a little walk on the beach you can reach the main party area if you wish. Hotel itself was adequate. Our room was spacious and comfortable but ugly. But I could see that all the other rooms on that floor were getting a refurb so this one will be done too and then there is nothing I wouldn’t like about this room. Pool was big and warm. Beach towels were available. Staff was very helpful. Room was clean. What I didn’t like-termites on first night and weird smell in the corridor and just one handtowel per room. Overall experience was good. Nothing fancy but nothing to complain about!
Hotel was ok clean, pool was nice, good location to the beach and town with shopping. Nice and friendly staff! Price-worthy and good rooms. The restaurant was good, so was the breakfast and the wi-fi!
Good location, not in the middle of the main street, but just 5 minutes walking. There is a beach 1 minute walking. Huge hotel. Spacious room and bathroom. Great room service. They have English channels on TV. Nice swimming pool not crowded. They help us with our luggage. Internet is not good. There is no direct line to reception. I had a bad experience in this hotel, around 2am a group of men returned to the hotel and start to make noise in the corridor slamming the doors and laughing about it, talking loudly, screaming... and no one from the hotel interfered this unpleasant behaviour that happened continuously for around 2 hours. I booked a "nice" hotel to sleep, but I didn't sleep. Frustrating!
SAY AWAY FILTHY
Never again not even if it was free This place is dirty i honestly dont understand how it has any decent reviews Had to change rooms as the aircon didnt work rooms are dated and dirty .... mattresses filthy and I mean FILTHY nothing looks like the pics on the website they are totally misleading everything is dated and shabby and just dirty A toddler had a poo in the pool mixed with dioreaha the parents informed the staff who came along from reception looked at it and then did nothing so that was the pool out of the question for rest of stay (feel sorry for.people going in after that who didnt know what had happened) In reception one of the staff was sitting having headlice removed from her head with a comb and tweezers whilst popping the lice onto tissue paper in full view of everyone Also it states on booking.com there are no charges for using your debit or credit card but then charged us 3% to use it to pay bill It was that bad we checked out at 8am next morning