Great bar let down by rude front desk staff.
Reviewed 4 September, 2020
Very strange hotel. We are travelling between Chiang Rai and Bangkok and needed a stop-over and the Zense looked good.
This is a typical local low rise concrete small condo building, splashed with some paint to look like a boutique hotel. It's located on a nondescript main access road next to a global house diy shop so the location is good for transit but there is nothing around the hotel.
Upon entering the hotel the check in desk had a customer but a friendly member of staff invited us to view the pool and bar area unil check in was free. Khun Chip then took us to the bar where we relaxed by the pool with drinks. He spoke excellent English and gave us some amazing local recommendations of places to visit. This was by far the warmest welcome we have had in a hotel in Thailand.
I left my wife at the bar to check in and this is when i encountered the 'other side' of customer service. I had prepaid so check in should be easy but 'this is Thailand'. The rude, unfriendly, unhelpful lady on the front desk gave me a room card and pointed at the elevator. I asked for a second card (we are 2 guests not 1). I was bluntly told no! No explanation, no sorry, just no.
Simple. I put our bags in the room and returned to meet my wife. We then returned to the front desk where the lady was now joined by a manager and repeated my request. 'Yes you can 500 baht deposit for plastic room card'.
Just rude and unfriendly. Staff like this ruin hotels. Staff like Khun Chip make hotels amazing places to stay. To the owner, if you want positive reviews and repeat customers, make sure your check in staff are polite and understand they only have jobs because customers choose to book....
Not too impressed!
Reviewed 30 August, 2020
We booked the hotel mainly because of the jacuzzi in the bathroom. A bit disappointed though, the jacuzzi in our room was the size of a standard bath only. Room was not too clean, we got the maid to do some work (she should have done before our arrival, like cleaning the glass table or to remove the drinking glass ashtray from the previous guest on the balcony). Many marke on walls, there seems little maintenance done. Breakfast was medicre, breakfast room too, we decided to sit next to the pool, very pleasant. Overall? Not worth it for the price they charge!
Good for couples
Reviewed 11 October, 2019
I went there with my boyfriend for two nights and we had a great stay, liked the pool especially. The room was fine, we picked this hotel because of the in-room jacuzzi tub. Overall, I would come back here again if I get a change to visit Pitsanulok.
Fantastic stay - highly recommended when you visited Phitsanulok you must be here
Reviewed 8 October, 2019
My colleague and I spent a couple nights to stay in Signature twin room at The Zense Boutique hotel in last September for our business trip. It took us 45 minutes to fly from Bangkok and 30 minutes to take a taxi from the airport to the hotel. We arrived at the hotel at noon and luckily the reception let us check in because the check in time is 2 pm. It was so nice as we had our meeting with the clients in an hour and we had got plenty of time to prepare ourselves. We spent most of our time at the pool bar at night. There were tons of imported beers to try and the pool was close at about 11 pm. We loved it very much. We got back to our room after that and the room made us fall asleep and want to sleep immediately. The breakfast was a great selection for us to try and yes it was tasty. The staff were friendly and willing to help when asked. Our business was so memorable and I will definitely be back for my own trip very soon. Thank you The Zense Boutique team for having made our wonderful trip happen.
Wanted a few days away from the hustle and bustle
Reviewed 15 September, 2019
Wanted a few days away from the hustle and bustle. A friend suggested this hotel. I am so glad I went here, a true boutique hotel in every sense of the word.
I just loved the pool and the area to relax and try some “wow “ cocktails. The late afternoon just glided into beautiful evenings with the setting sun ,fantastic food and I loved the live music.
My room was chic, clean and very comfortable.The place is run by staff who are very attentive and guided me on places to eat and visit.
I’ve now found the place to go when I need to recharge my batteries. Thank you so much to all the staff .
Chutarat K, Bangkok