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Opinión escrita el 29 de Julio de 2021
Relatively new hotel and very nice. HOT breakfast bar with eggs and sausage and a pancake machine. One of the best breakfast bars that we have seen in the last two years. Walls did seem a bit thin, but generally the hotel was quiet.
My only complaints were (1) little flexibility on late checkout even though we are Hilton Gold. Our checkout time was extended from 11:00 am to noon and that was not much help. (2). Unable to choose a room on the Hilton app although we tried multiple times.
Generally, however, we were pleased.
Opinión escrita el 22 de Julio de 2021
Love the fact it was clean and pet friendly enjoyed seeing other people’s pets.
This place is located just across the street and up the hill from one off the best Entertainment Center’s “The Island” which has restaurants, moonshine tasting, and Very Large Ferris Wheel.
Not a Fan!
Opinión escrita el 16 de Julio de 2021
The property itself is fairly new so appears clean and maintained. Our rooms were close to a neighboring sports facility that began loud music and announcements around 7am every morning of the 6 days we were there. When we checked in I informed the desk that we needed to leave on day 6 rather than day 7 due to a family issue. I was informed that there would be $100 fee for early checkout. I said that I was not aware of that policy and their cancellation policy was 24 hours so I was well within that. Front desk girl, who was not wearing a badge or volunteered her name, informed me that it was a new policy. I asked how I was supposed to know about it (and later looked on the website and it clearly stated there was $0 fee for early checkout) and she told me that "I am telling you now". She nor the other girl standing there offered any type of solution or suggestions for how we might solve this problem. My daughter and I had booked two rooms and we were told they would each be assessed the fee. I called the Diamond line for Hilton and was told that these hotels are franchises and therefore only the manager on property can solve the issue. The girl on the phone was very polite and said that she would call and leave a message with the manager to get in touch. "Longer story short", she never once reached out to me and was never on the property during the days -Friday through Wednesday- when we were there. I finally did speak with an assistant manager who told us that she would look into it and get back with me. I never heard from her but on the day that I needed to leave I had decided to just eat the cost of the extra night as it was on $48 more than the $100 extra fee. I was sitting at my granddaughter's dance competition looking through my phone when I saw an email with a receipt from the hotel. They had fixed my bill but had also checked me out without informing me. I had left things in the room such as food and cosmetics to pick up later since I assumed that I was paying for the night. I immediately called the hotel and was told that since my daughter had checked out of her room, they assumed that I was checking out also. I told Kait the assistant I was speaking to that she had not contacted me so I had things in the room. It was 11:00 and she gave me until 12:00 to get my things or she was going to charge me $149 late checkout fee. I had to leave the competition and hurriedly get the rest of my items. This whole mess ruined the entire stay.
Horrendous experience, would expect this from another brand , for about a quarter the cost
Opinión escrita el 12 de Julio de 2021
First, check in was slow, I get it, busy area, and all that.
Trash in the halls, towel and trash cans placed near the end of the halls, overflowing. Seriously OVERFLOWING with trash bags. Apparently since they no longer offer room cleanings, you just throw your things in the hall or in the cans at the end of the hall, for it to pile up and accumulate until?
There are no microwaves, dressers or real amenities in the room, but at 730 am you'll get to hear music blaring from the ballpark outside of your window.
Design flaw. If you're in a high noise environment, you're going to use windows that block the noise, to keep from waking your guests who are on different time zone sleeping schedules, or just not to be rude to your guests.
This literally may be the last time we use IHG, although the location is nice and convenient, it is one of the worst experiences we've had while on vacation.
Opinión escrita el 9 de Julio de 2021
Our stay was wonderful and everything we had hoped for! Breakfast was awesome. Room was clean and all the staff were friendly and helpful. The only thing I can even think to suggest is checking the temperature of the indoor pool.