Rooms ok, hotel dated
Reviewed 24 July, 2021
The hotel is bit beaten up - peeling paint, crumbly driveway, dank-ish atmosphere, but the rooms were pretty bright and clean. The rates were reasonable, at least during the week. There were fridges in the rooms but no microwave. The pool is nice but were a bit crowded at times.
We had some minor issues. Clearly someone smoked in our non-smoking room and the room needed to be aired out. There was no one at the front desk when we checked in. Otherwise, the staff was pleasant and helpful.
The location is in the middle of Pittsfield. It's good access to both points north and south, but downtown Pittsfield is not nightlife city. There was a surprising amount of road noise even though our rooms did not face the highway. "Main street" is easily walkable from the hotel. It's about 10-15 minute drive to other restaurants / shopping.
It's an ok stay in the Berkshires, but it's not the most charming lodging around...
Reviewed 10 June, 2021
What a welcome relief after a long road trip and a horrible hotel experience in Indiana the night before. This hotel is clean, spacious and accommodating. The staff is informed and helpful and everyone was wearing masks, as required by the hotel. The hotel is pet friendly and very well located with restaurants within walking distance. Despite what some other reviews stated, I had absolutely no issues with noise or cleanliness. All in all, a super pleasant experience. We had a great night’s sleep and felt restored and ready to tackle the last leg of our cross country trip.
Convenient location; Parking lot needed to be plowed
Reviewed 21 February, 2021
Stayed here overnight before going skiing at Jiminy Peak. Parking facility needed to be plowed and more spaces were needed. Got a suite here with two queens and the kitchenette was helpful since we avoided eating out. This place is near restaurants that you can walk to, which is a good idea since cars were looking for parking near the hotel lobby. Room was a good size and the living room was a good feel. Pool was closed, but the gym was open. Boxed breakfast box, which was ok, and no coffee (don't use the coffee makers in the room at any hotel).
Reviewed 18 January, 2021
Virus friendly. Stay somewhere else. For the past three weeks there have been staff and the general public not masked up. The housecleaning staff has been conforming but management doesn't seem interested in policing their own. After commenting to a staff member about this situation, nothing changes. VIRUS FRIENDLY, come on in!
Reviewed 31 August, 2020
I had some business in Pittsfield, MA last week so I decided to take my 11 year old son with me to make a fun little vacation out of it. I ended up booking a 2 night stay at this hotel and used the book now pay later option. I was told on the phone and on my confirmation E-Mail that the total amount would be $210. Upon arrival, the charge was actually $262 because of a $50 incidentals fee which I was not told about prior, but it would be refunded at checkout so I figured this was still reasonable and paid the fee, $200 on one card and $62 on another. I was at breakfast the next morning and when I went to pay my bill, to my surprise my card was declined, so I checked my charges and saw the hotel had charged my card an additional $302 without my knowledge!! When I went to the front desk to ask about the charges they informed me that this was “another” deposit charge and would also be refunded upon checkout.. I was upset that no one informed me that I would be charged an extra $302 and to top it off this was the money I planned to use while we were here but there was nothing I could really do at this point and the front desk employee assured me it would be refunded at check out. The next day at checkout I figured I would hand in my Keys, make sure to get my refund, and that was it but of course not! The woman processing my checkout says to me “And how would you like to pay”. I tell her oh I already paid when I checked-in.. she proceeds to tell me that I didn’t pay for my room but yet again the $200 (That should of paid for the room) was ALSO a deposit!! Now Im beyond upset because not only have they charged my card over $500 dollars in “deposits” but now she says that the refund will take between 3-5 business days to go back on my card and because they took the $262 and $302 already now I have no money on my card and still have to pay the $210 for my stay! I ended up having to give them ANOTHER $200 in cash at checkout.. Overall for a 2 night stay at the Holiday Inn I ended up paying over $700!!! Not only was my vacation ruined because I had no money to spend but also now I have late fees on bills that were supposed to be auto paid because I’m still waiting for the $200 charge to be refunded. If this wasn’t bad enough I had to bring my son to see his Dr. the next day because he got a painful itchy rash on both of his forearms from the pool and he was prescribed a steroid cream. I have complained to IHG they gave me some points and told me they would have the hotel contact me. I waited and no Email so I called today myself and spoke with a manager.. I am waiting for a call back which I probably won’t get but at this point I highly doubt I will ever be staying here again which is a shame because I normally stay at the holiday inn and have no issues but this was just awful! A horrible experience!! In my opinion I should be refunded for my stay for the inconvenience that this cost me..