DO NOT BOOK THIS PLACE!!
Reviewed 3 February, 2021
Under NO circumstances should anyone book this scam! Pics don’t match, noise all night, receptionist just don’t care. Free breakfast is a slice of toast. PLEASE don’t stay here. ITS A SCAM!!! We complained about the noise and they just told us to check out if we don’t like it. No offer of a refund whatsoever, the free breakfast isn’t even in the hotel, you have to walk there and it’s toast on dirty plates. The entire experience was terrible I wish I could give it a zero. Do not waste your money, don’t be lured in by the nice pictures on booking.com. Do not stay here!
Reviewed 6 January, 2021
Booked this “hotel” through Booking. Upon arrival they tried to charge me an amount in pesos at their own inflated rate, which is quite a bit different from the official rate. Because of that and because their wifi wasn’t working (I need it for my remote work) I had to cancel my stay. They charged my CC the full amount for my total length of stay even though the calculation fees per Booking were around 25-30% of the price. Will definitely dispute through booking and my CC company. Stay away ftom these scambags.
Great Location and Super Clean
Reviewed 2 March, 2020
We loved our stay here. Our room was very clean and the locations was excellent. We were right above Calle quinta (the main street) where all the restaurants, shops, bar are located. Our room was right above Quinta so it was a bit noisy, however that did not bother us. Marco the receptionist was awesome. He helped us with anything we asked and gave us some great recommendations for dining. He recommended and awesome seafood restaurant one evening, then an awesome authentic Mexican food restaurant another evening. Both were off a short walk from the main drag, but were so worth the short walk. Highly recommend this place if you want to be in the middle of all the action of live music, restaurants, shops, etc. Would stay again.
Reviewed 16 February, 2020
I am a deep sleeper and I do not have difficulty getting to sleep when there's noise. The noise from a busy street or from a loud restaurant has never been a problem for me, and I've stayed in plenty of hotels that had both. Unic has a very different issue. Of its rooms, four of them face fifth avenue - more accurately, they face a bar on fifth avenue that hosts metal cover bands blasting music until 2 in the morning. Blasting. You can put in earplugs, cover your ears, put a pillow over your head, and still make out every lyric, not to mention feel the bass pounding in your room. The reviews that mention this hotel being a "little noisy" likely refer to noise from the restaurant affecting rooms that don't face the street - this would be fine. If you're in a street room, you won't sleep until after 2am. When we asked to be moved, we were initially promised we would be in a day, then this was taken back. Vague promises about moving us to a different hotel once the manager was back on Monday were made, but on Monday the manager was "too busy" to see us and a very polite hotel employee explained there were no refunds but we were welcome to check out. We booked a room elsewhere. Other hotels on fifth will specifically label certain rooms as "noisy" - Unic seems to rely on having you pay up front and not needing your return business. Stay here if you're in Playa to party until dawn and sleep all day, or specifically request a room not facing Quinta and don't pay until you know what room you're getting.
Plus sides: rooms were clean, location is good for the bars and restaurants on Quinta. Not worth being unable to sleep.
Reviewed 24 December, 2019
Usually I stay at all-inclusive or AirBnBs while in Mexico. This was my first experience at a hotel right in the midst of busy Fifth Avenue.
I loved my room - from the big bed, to the huge walk in shower with the rainwater shower head, to the mosaic tub. It took forever to fill, but oh did I love a relaxing soak at the end of a long, hot day.
From the man manning the front desk to the woman cleaning my room, I was treated like family.
Con: If you can't sleep through noise, this is not the place for you. I can so all of the music playing into the wee hours of the night did not bother me.
Plus: 15% discount at Italian Restaurant right near the hotel.
Free breakfast - but it is very bare bones. Toast/Coffee/Juice/Fruit. I used it a couple of times but mostly had breakfast at Chez Celine's right down the street.