Reviewed 29 June, 2021
I walked into hotel and conversation went like this:
Me: "Hi, I have a reservation."
Desk Clerk: "I.D."
I handed her my driver's license.
Desk Clerk: "Credit Card". I handed it to her and pointing to a scanner, she added "Put it in there".
She handed me the key and pointed to it, then "Room Number. Password".
The reception I got could not have been colder if I was naked at the North Pole.
I was never told where the elevator was so I had to search for it. It was all the way down at the other end of the building. Aren't they usually somewhere near the check-in desk?
The drain in the sink was HORRIBLE. In less than 30 seconds the sink was full, then it took about 5 minutes to empty. The pressure in the shower was mediocre. It could have been much better.
There was no room service - no making of beds during the day or fresh towels. This should have been told to us when we checked in. When we saw the maid in the hall and tried to get fresh towels, she said that she didn't speak English - in Spanish. When checking the room as we were leaving, I found a card on the floor saying they don't make up the rooms anymore. I am sure they are blaming COVID, even though the rooms are made up before a new guest comes in. The hotel wants to save money, but they should not be doing it at the expense of good customer service. They hire fewer maids, so they save money, but the service suffers from it. Also, because there was no room service the maid doesn't get a tip (because she didn't do anything, so it effects her income).
I am not over 6-feet tall, but neither am I 5-feet tall. I had a king sized bed and had to jump up onto it, because it was so high. The bed came up to my lower back. Try getting in to the bed without jumping into it. Then once I got on the edge of thebed, I had to wiggle the rest of the way in position.
Breakfast was continental breakfast, so you got muffins and bagels, which is fine. The Holiday Inn Express usually does serve hot food - eggs etc, but I do understand the COVID restrictions and people serving themselves from the steamers. The juice machine didn't work and the coffee was ice cold coming out of the coffee thermos. Thank G-d there was a IHOP and a Dunkin' Donuts across the street.
Finally, there should be restrictions on pets in the hotel. I understand service animals. I have no problem with that. They are a necessity for some people. But I left to go to my car and a big man (over 6 feet and probably 350 pounds or more) was behind me with TWO big dogs on leashes probably about 75 pounds each. One of the dogs had a muzzle on him, which means the dog is vicious. They both looked like attack dogs. There is no reason why they should be allowed in the hotel. Maybe size limits like nothing over a 40 pound dog???
I haven't had problems with this hotel before, but this trip was a disaster. The place has really gone downhill.
Best Hotel in Brockton
Reviewed 3 May, 2020
Everyone is professional and personable. I once was a employee and became the guest. I am homeless and was going through a lot and couldn't function correctly. They didn't judge me. They accepted and helped me with love.
The hotel is very clean and quiet.
Sucre is a great general manager.
Wistanley continues to be the best in maintenance.
Jorge Estrada is still the same best, professional, personable and efficient employee as I met him when he was once my manager.
Preeti is still the best sales manager. She is willing to negotiate. She is professional and courteous.
Maria and Anna are awesome housekeeping managers as always.
Old crew and new crew they still are a family.
Soraya is still the same sweet woman I met 3 years ago.
Terri is very good.
Londzi is very good.
They are all great.
I can't wait to be a guest there again or a future employee.
I dont remember everyone's name because of my adjustment disorder. But day by day I am getting better.
Thank you for everything.
I will always appreciate what you did for me on my rough days. I am still going through it but every day I am becoming stronger.
Although out of town not a problem as access to the centre is quick and easy
Reviewed 21 October, 2019
Lovely big room (although we paid a bit extra for a bigger one). Friendly staff. Good (basic) breakfast.
Coffee available all over the hotel for free.
Around 6pm freshly cooked hot cookies were available for free.
Courtesy bus too and from the airport every half hour was a good price and well worth using.
Close to the station (5 minute walk) and only 5 stops to the centre of town. Lots of trains so dont have to wait very long.
Reviewed 12 September, 2019
We booked in for 4 nights, mainly to do a bit of sightseeing in Boston. The hotel was very clean, the rooms were spacious, staff were extremely courteously/friendly. Breakfast was more than adequate and although there are no tea/coffee making facilities in the room, you could get yourself a hot drink whenever you wanted in the breakfast area. (However, this includes the locals 🤷🏻♀️.. two truckers left their engines running while they helped themselves to a seat and hot drunks. They were there for at least half an hour. I pointed this out to the reception staff and the manager asked then to return to their running trucks! 👏👏)
Reviewed 7 September, 2019
Awful hotel. The initial room we were given had bugs on the bed and pillows. Management did not seem very concerned. While we were given another room on the same floor, the experience at this hotel has already been ruined and the lack of attentiveness by the manager was a real disappointment. Would not recommend this hotel to anyone.