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Opinión escrita el 1 de Novembre de 2017
Es la segunda vez que nos hospedamos en este Hotel a las afueras de Boston y me parece un hotel muy cómodo que cuenta con todo lo necesario para pasar unos días muy cómodo. No es un hotel lujoso pero tiene todo lo necesario para estar muy bien. El desayuna es excelente y el servicio es muy bueno
Opinión escrita el 25 de Julio de 2016
Este hotel es una muy buena opción para estar cerca de Boston (en carro) sin tener que pagar las altas tarifas de los hoteles de la ciudad. Tiene un mall muy cerca donde se consigue comida y muchas otras cosas necesarias.
Opinión escrita el 27 de Julio de 2015
Muy buen hotel ubicado a las afueras de Boston, con un excelente servicio del personal de recepción. Las habitaciones son muy cómodas y suficientes para una familia de 4 personas. Excelente el desayuno. El Hotel es muy recomendable
Opinión escrita el 29 de Junio de 2021
I walked into hotel and conversation went like this:
Me: "Hi, I have a reservation."
Desk Clerk: "I.D."
I handed her my driver's license.
Desk Clerk: "Credit Card". I handed it to her and pointing to a scanner, she added "Put it in there".
She handed me the key and pointed to it, then "Room Number. Password".
The reception I got could not have been colder if I was naked at the North Pole.
I was never told where the elevator was so I had to search for it. It was all the way down at the other end of the building. Aren't they usually somewhere near the check-in desk?
The drain in the sink was HORRIBLE. In less than 30 seconds the sink was full, then it took about 5 minutes to empty. The pressure in the shower was mediocre. It could have been much better.
There was no room service - no making of beds during the day or fresh towels. This should have been told to us when we checked in. When we saw the maid in the hall and tried to get fresh towels, she said that she didn't speak English - in Spanish. When checking the room as we were leaving, I found a card on the floor saying they don't make up the rooms anymore. I am sure they are blaming COVID, even though the rooms are made up before a new guest comes in. The hotel wants to save money, but they should not be doing it at the expense of good customer service. They hire fewer maids, so they save money, but the service suffers from it. Also, because there was no room service the maid doesn't get a tip (because she didn't do anything, so it effects her income).
I am not over 6-feet tall, but neither am I 5-feet tall. I had a king sized bed and had to jump up onto it, because it was so high. The bed came up to my lower back. Try getting in to the bed without jumping into it. Then once I got on the edge of thebed, I had to wiggle the rest of the way in position.
Breakfast was continental breakfast, so you got muffins and bagels, which is fine. The Holiday Inn Express usually does serve hot food - eggs etc, but I do understand the COVID restrictions and people serving themselves from the steamers. The juice machine didn't work and the coffee was ice cold coming out of the coffee thermos. Thank G-d there was a IHOP and a Dunkin' Donuts across the street.
Finally, there should be restrictions on pets in the hotel. I understand service animals. I have no problem with that. They are a necessity for some people. But I left to go to my car and a big man (over 6 feet and probably 350 pounds or more) was behind me with TWO big dogs on leashes probably about 75 pounds each. One of the dogs had a muzzle on him, which means the dog is vicious. They both looked like attack dogs. There is no reason why they should be allowed in the hotel. Maybe size limits like nothing over a 40 pound dog???
I haven't had problems with this hotel before, but this trip was a disaster. The place has really gone downhill.
Best Hotel in Brockton
Opinión escrita el 3 de Mayo de 2020
Everyone is professional and personable. I once was a employee and became the guest. I am homeless and was going through a lot and couldn't function correctly. They didn't judge me. They accepted and helped me with love.
The hotel is very clean and quiet.
Sucre is a great general manager.
Wistanley continues to be the best in maintenance.
Jorge Estrada is still the same best, professional, personable and efficient employee as I met him when he was once my manager.
Preeti is still the best sales manager. She is willing to negotiate. She is professional and courteous.
Maria and Anna are awesome housekeeping managers as always.
Old crew and new crew they still are a family.
Soraya is still the same sweet woman I met 3 years ago.
Terri is very good.
Londzi is very good.
They are all great.
I can't wait to be a guest there again or a future employee.
I dont remember everyone's name because of my adjustment disorder. But day by day I am getting better.
Thank you for everything.
I will always appreciate what you did for me on my rough days. I am still going through it but every day I am becoming stronger.