Rocky reception at check-in, then OK after that
Reviewed 22 June, 2021
Walking in after a ~3 hour drive, reception from a female staff member was impassive. After processing my payment, the staff member slapped my credit card on the counter (instead of handing it to me) and a minute later seemed irritated that I didn't have the license plate characters from my rental car. (A smile and a "oh, you can get that to us later" or "just the make, model, color, and/or state will be helpful" was too much to ask, I guess.) As it turned out, the room I was assigned did not match what I requested. With no completely suitable alternatives, I was then downgraded from a suite to a regular room without any trace of sympathy. Whatever...if a guest engaging the front desk is a bother, then I won't engage the front desk. From that point, things stabilized. The room wasn't flawlessly clean (lots of dust on the tissue box cover, for example), but was satisfactory. The female staff member managing the breakfast buffet and breakfast area had a great attitude and worked diligently, and a male staff member working at the front desk in the mornings was receptive and courteous. Print newspapers were available. Still, it couldn't really make up for the rocky reception.
Reviewed 8 March, 2021
We stopped there for the night and found it to be your typical HIE standards. It was a very nice place. The rooms were clean. The beds were comfortable. The breakfast was amazing. All in all it was a very nice stay.
Good room helped me crush exam
Reviewed 23 February, 2021
I stayed at this Holiday Inn Express the night before the last section of my CPA exam and then I crushed it, just like their commercials. I hadn’t studied but they put me in a room with a view so I cracked some practice questions and their microwave and food selection meant I didn’t have to leave as I crammed. I’m a light sleeper and appreciated the room was totally dark and the HVAC wasn’t too loud.
I was too nervous to sleep and so got up super early to get a run in on their treadmill (open 24 hours.) There was already a man 8 miles deep into his morning jog. This is a place for people who get things done. I grabbed a Chobani on my way back to my room and got ready to face my test. Got a couple other things from the far-above brand standard breakfast selection on my way out.
Holiday Inns deliver what you expect. This one did all those things at an A+ level and that helped me get a 97 on my exam. I would stay here if in the city again and certainly recommend it if you need a solid home base for whatever business you’re on.
Going to miss all of you 😢
Reviewed 28 October, 2020
After staying here since May, we have spent more time here than at home while my husband was working in the area.
Everyone here has become family and now our stay will be over tomorrow, I sit in my beautiful room and look out my beautiful balcony, over seeing this wonderful town. Tears fill my eyes, as I have spent the entire summer here. I will miss you guys and will look at all my pictures that I took thru out the summer. You treated us like family, better than royalty. For that, we will never forget you all. Thanks for EVERYTHING and making our stay so memorable. Thanks from the bottom of our hearts for the wonderful gift basket!!! And our beloved chocolate chip cookies! Every single one of you really looked out for us and took such wonderful care of us! We will miss every one of you!
From the bottom of our hearts, we love you all and hope to be back this way again sometime.
All our love and best wishes to you all,
Jimmy, Kelly, Maverick and Chakotay
10 Stars at least!
Reviewed 18 October, 2020
Very happy with our choice to stay at the Holiday Inn Express. See one of my photos for their promise to disinfect surfaces and objects. Our bed provided a great nights sleep. We highly recommend this hotel for your brief or extended stay. We had a slight puzzle to solve when we got into our room.
The room has a thermostat on the wall but it didn’t have any control over the unit below the window. The heating/AC unit below the window has the controls inside the door on the top of the unit that will operate it and it worked fine.