This is not a 4* hotel
Reviewed 28 August, 2021
The only very positive thing is the location of this hotel. It's the closest restaurant near the site of Mont Saint Michel.
Positive is also the kindness of the people at the reception.
But here stops the positive elements.
Why it's not a 4* hotel:
When entering the room by arrival, the bathroom was not clean.
The breakfast was also not of a 4*-quality.
The restaurant has a beautiful view on the site of Mont Saint-Michel but the windows were not clean.
It's not a place where we will return.
Saved by the view
Reviewed 29 June, 2021
We came for the view and were not disappointed. It is magnificent! Glorious! Clear and unobstructed views of Mont Saint Michel and the marshes and bay. We woke up at dawn and walked along the causeway and watched the sunrise over Mont Saint Michel. Our photographs are testimony to the magnificence of the moment.
However, the hotel is truly awful, it seems that they have just given up trying. They just don’t seem to care. There are no bonjours or ça va’s or how can we help you? That said, there is a friendly chap at reception who made our arrival tolerable. The female staff are unsmiling and unhelpful. Why are they working in the hospitality industry? They need to go on a customer care course.
The room was big and clean and because we paid an enormous amount for a balcony room, the view was excellent. We couldn’t fault that. There was also a problem with our mini refrigerator and to their credit, someone came to replace it immediately.
But the breakfasts were a dismal affair, poor quality and un generous, not in keeping with the price paid. Dreadful coffee, old, tired apples, stale croissants, really, really awful. There were some eggs on the first morning but not on the next. Why?
We got the impression that whoever owns this hotel feels they have cornered the market with respect to the view and the rest be damned! The place is falling apart, peeling paint, ancient furniture, no upkeep, seriously disappointing.
But location, location, location. The view of Mont Saint Michel is unparalleled.
it is like been inside of Medieval story.
Reviewed 11 December, 2020
You sit, you relax when overlooking the Saint Michel castle and the beauty of the area. The food was ok nothing special, the service very bad but all is forgettable when we keep looking at the Saint Michel castle
Excellent views of the abbey
Reviewed 24 August, 2020
This is a great place to come spend the night aftet exploring Mont St. Michel.
We got qn excellent room with a huge terrace looking directly at the abbey (room 106). The staff is excellent and helped us with everything we needed. I actually quite loved the 80es feel of the hotel even though some people might think it is in need of a facelift. The only negative thing is the extremely confusing entry to the parking lot of the hotel complex. You are supposed to be given a one time code (this was never emailed to us with the reservation) that allows you acces to rhw parking lot (9.10 euros). There is very few restaurants there and no shops at all so we had to leave the parking lot and get another code (this was not explained to us at the reception when we asked where the shops were). Of course, you will need to pay another 9.10 euros every time you leave the parking lot.
Reviewed 22 August, 2020
This hotel needs to be re-done — repaired, repainted, etc. (See attached pictures.) The ceiling in the bathroom over the bathtub had a hole where a light fixture used to be. Some of the walls and fixtures are battered; the paint is worn and dirty.
A member of the hotel staff told us that work on the building will start soon. In the meantime, however, the four-star rating is undeserved. In addition, the breakfast (included in the deal we purchased) was meager and, again, not consistent with a four-star hotel rating. Also, the towels in the room were worn out — literally threadbare, even with a hole in one of them. I asked for a couple of extra towels principally to see if the next two towels would also be worn out, thinking perhaps the first two were an exception. The two additional towels were also worn thin. The towel drier in the bathroom didn’t work.
Visiting Mont Saint-Michel was terrific, but one gets the sense that a small number of hotels and vendors have what may be a cartel-like hold on the limited space on the strip of land adjacent to Mont Saint-Michel. In a situation of this sort, regulation and oversight is needed to ensure that hotel proprietors maintain standards.