Service animals not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 782 reviews
We stayed here for two nights on a Natural Wonders of Chile holiday with Llama Travel. On arrival we received a warm welcome and were quickly checked into our room which was clean, comfortable & enormous. The room had a safe, hairdryer, toiletries,sofa, large TV and plenty of storage space but unfortunately no tea or coffee making facilities. Breakfast was fantastic with a range of hot food plus mashed avocado, cheese, meats, yogurt, fresh fruit, pastries etc. I was very surprised to see Gluten free cakes and dairy free options. As a vegetarian I felt I had so much choice. The waiter also kindly filled our flask with hot water to which we added tea bags to compensate for the lack of facilities in our room. The hotel is in a great location a short walk to the lake and the museum. We took a public bus to Frutillar which was well worth a visit.
Very basic hotel, not apt for vegetarians or vegans
Though the hotel is located in a central place, rooms are clean and staff kind, compared to hotels in US/Europe/Gulf I would consider this a 3 star hotel. Rooms are basic, no iron nor hair dryer are provided. I stayed in a Junior Suite. There’s a short table which is not very comfortable to work on and the “business center” is one computer in the lobby. The breakfast is basic compared to other hotels in the country and does not provide solutions for vegans or lacto-sensitive guests (no non-dairy milk), only 1 kind of cereal (corn flex) and zero vegetables or salads. 2 non fresh juice and limited tea options.
Very calm, clean and comfortable. Convenient location, close to downtown and Plaza de Armas, main reference point. Very good buffet breakfast with fresh fruit, juices and cold cuts. Nice staff, I had to postpone my Cruce de Lagos for one day due to a rain forecast and they were very kind to extend my reservation.
We stayed here for two nights as our last stop in Chile before getting the lake crossing to Bariloche. Very happy with the hotel, staff and spacious room. Good breakfast selection and dining good too. Prices reasonable. Happy to recommend this place.
Great location, good service
I really liked this hotel. I stayed here for three nights after a bicycling trip across Patagonia. The location of the hotel was great. Its close to the festive part of Puerto Varas, so easy to walk to the restaurants and shopping. The room was great and very clean. Will definitely stay here again.