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Informações do estabelecimento
Este confortável hotel está localizado em Moscow. Além do mais, existe ligação à Internet sem fios acessível nas áreas comuns. A receção está disponível 24 horas por dia.
Saída até: 11:00
Comodidades do estabelecimento
Comodidades / Instalações para negóciosSalas de Reuniões
Piscina e comodidades de bem-estarPiscina Interior
Serviços de recepçãoDepósito de bagagens
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Resumo das pontuações
Qualidade do sono
If you find yourself an Pullman Washington looking for a Quality Hotel you’re in luck
Avaliou em 9 de agosto de 2021
The hotel while not being fancy has all that one would expect from a full-service hotel from comfortable rooms furnishings, kitchen spacious bathroom and most importantly outstanding staff. We have stayed at the residence Inn on several occasions . Although we usually stay at Weston’s and W hotels this is quickly become one of our favorites. In particular the front desk folks went out of their way to make us feel comfortable and appreciated Tyler was friendly and helpful and a spectacular ambassador for the Marriott brand
Shocking lack of service-awareness
Avaliou em 1 de junho de 2021
We were in Pullman for the long Memorial Day weekend. The room was OK, but the real shocker was our interaction with the staff on Memorial Day. We had a leisurely sleep-in, first got some coffee at around 8:30 to start the morning. Shortly after 9:00, we went back for a “breakfast.” They don’t offer a lot these days, but we wanted a little something to get us started. We were shocked to find the breakfast corner already closed. We travel a lot, and even under normal circumstances 9:00 is pretty early to close everything down. We enquired, and the person (evidently) in charge just dryly told us that they finish up at 9:00 on weekdays. We reminded her that it was Memorial Day, and she just responded “it’s a Monday.” It would have been really easy for her to just open up the little cooler so we could grab a yoghurt and a juice, but she obviously had no intention to do that. I have rarely seen a person in the service business with such a limited understanding of customer-friendly attitude, flexibility or even basic friendliness. We travel a lot and are not overly demanding. We usually stay at a different chain and really welcome their repeated demonstrations of concern and flexibility for their guests. That was not at all present in this case, we will be more than happy to avoid this chain and as far as possible stick with our preferred brand. This was a totally avoidable disappointment and a badly missed opportunity to please and impress a guest. We will NOT be back.
Avaliou em 7 de fevereiro de 2021
Came for a short visit to see my kid, have stayed here before with no issues until this time. They now charge a BS parking fee of $12 a night even though the lot is empty. Total attitude from front desk (which made things worse). It’s not the money! It’s the principle of charging for no reason. I can only guess it is related to covid and lack of business. Fine, call it a covid cleaning fee, that is easier to accept then a BS parking fee in a n empty lot. Buyer be aware.
College Move in part 2
Avaliou em 19 de setembro de 2020
My daughter is a Sophomore living in an apartment near WSU campus. She asked my wife and I to drop off some things for her (TV, fridge, etc). We stayed one night at the Residence Inn to recuperate before heading back home. It is a really nice Residence Inn, the pool is indoors, they have a laudromat, and our Studio room had a nice kitchen area (with dishes and a dishwasher). The bathroom is very nice with a large shower, and the room even had a couch. The breakfast had a limited selection due to the pandemic, but the lobby was nice. Parking was free and next to an entrance.
Nice Hotel but Extremely Limited Offerings and Not Following COVID-19 Cleaning Protocols
Avaliou em 17 de junho de 2020
Stayed here 3 nights at the end of May 2020. My review at 3 stars is generous considering there virtually no service and this hotel did not at all follow Marriott's "Commitment to Clean" as stated on their website. I've stayed here once before and it was great, and in "normal" times perhaps it will be again, but not at this time. Rooms were not cleaned at all during our stay, although you could get more towels or supplies if you needed them. The business center, fitness center, pool and breakfast were all closed. They said after guests checked out, rooms were cleaned and left vacant for 2-3 days until the next guests could use the same room. What bothered me was that none of Marriott's Commitment to Clean was practiced at this hotel. To wit: there were no hand sanitized stations installed; there was no signage about social distancing; front desk staff didn't wear masks; disinfectant wipes were not placed in the guest rooms as advertised; and there was no evidence at all of enhanced cleaning in public spaces. We were told they were short-staffed and it appeared front desk staff were also doing cleaning, but the exterior garbage cans were always overflowing, smudges/fingerprints were very noticeable on entry and exit doors, and elevator carpet was dirty. If you are worried about cleanliness and personal hygiene safety during the pandemic, you should either call the hotel in advance and ask what they are doing with respect to cleaning or just give this place a pass until the pandemic is officially over. Also note the Courtyard Marriott next door was closed and we were told that it won't open until around mid-July. The saving graces here were the suite was comfortable and we cooked all of our meals in the full kitchen, and the rate was very, very cheap - which it should have been given the lack of services.