Good stay, convenient location
Reviewed 28 November, 2019
Can‘t say the place is excellent, but it deserves to be valued as very good. Location is perfect –few blocks away from themain square which was underrepair,sadly. Rooms are fine, surprisingly, bed was very comfortable. Showerwas in good order with enough of hot water. Internet was fast enough and uninterrupted. Not possible to get lunch at the restaurant: it opens from5 p.m. Maybe for the best we had to look elswhere because the breakfast was the weakest point of the establishment: food selectionwas very limited and some of the products were far from the best quality.
Not what we understand as 4 stars
Reviewed 10 August, 2019
Rooms clean and staff very welcoming. Usually good hot water but it does run out. However most rooms are situated around light wells so are quite dark. Furniture is old and worn out sink was cracked. Breakfasts are adequate. Wi-fi variable.
Poor ... very poor staff
Reviewed 7 June, 2019
Arrived approximately 2100 hours after a long day of travelling . A cold beer required , the staff (Elvis) who was attending the bar tutted when asked for a beer, and eventually he served me, a short while later he again showed no interest when asked for a coffee for my wife .... when I paid him with a 50 Sol note, his disgust couldn’t have been worse as it meant him going to reception for the change , which to be fair is almost a 15 second walk!!!!
It was then I noticed his whole interest was watching the football match on tv , Peru were playing and winning ... in small talk I asked him if it was a good game, he grunted and ignored me ! Similar service was as given on our second night by a different member of staff.
I didn’t know why it took me so long (must be the altitude) to notice what was taking all his attention, as the tv was so loud we could hear it on the second floor .
The shower in the morning was luke warm, this coupled with the glass Louvre window at the side of the shower letting a cold draught in made for a very quick wash (-5c outside) , the bath was very tired with stains and the sealant was atrocious... the heating in the room consists of a wall mounted fan heater which is mostly ineffective .
In all fairness the check in was very efficient, and I can live with cool showered but the attitude of the staff is unforgivable.
Three hour Lake Titicaca Uros island tour
Reviewed 15 October, 2018
Handy hotel close to Plaza de Armas, safe location.
Needed to sleep in so took a three hour Uros Island tour leaving at 1pm, booking at reception. Had read a half day tour to a 'tourist' island disappoints many, but Casona Plaza have their own tour and it way exceeded our expectations.
Friendly, planned, 3.5 hours, educational from a cultural perpective and of course a chance to spend on the Islands. Got to sit on roof of boat for terrific views travelling out and back.
Great value. Hotel pickup and return.
Problems with the room on arrival, Good location, good breakfast, big room but a bit cold
Reviewed 26 August, 2018
After having spent 6 days in different hotels we were very happy to spend two nights in a row in this hotel, however when we arrived they told us that there was a problem with the heating system of our triple room so they assigned us two double rooms. Sleeping in two separate rooms wasn't a big problem for us but what we found uncomfortable was having to pack again in the morning just to move to another room, so we asked to keep to same rooms even for the second night but it wasn't possible.
Both double rooms and triple room were cold anyway so I don't really understand the problem they had with the heating system as there was only a small portable heater in all the rooms.
The rooms were quite big, the bulding was very nice, the breakfast satisfactory with a variety of fruit in addition to a continental brakfast.
The hotel is very close to Plaza de Armas but in a very narrow street so that the buses had to pick us up in the square instead of in the hotel.
They were supposed to book us a taxi to go to the bus station in the morning but they forgot to do so as our agency had to call them to remind them about it. So the taxi arrived 30 minutes later than planned and we arrived only 5 minutes before departure of the bus.
In summary, the building and the breakfast were good but the rooms cold and the service provided not satisfactory. I would recommend this hotel only if there weren't other options available.