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**Property Location**.When you stay at Occidental Caribe - All Inclusive in Punta Cana, you'll be on the beach, within a 15-minute drive of Hard Rock Golf Club at Cana Bay and Arena Gorda Beach. This all-inclusive property is 7.9 mi (12.7 km) from Macao Beach and 8.9 mi (14.4 km) from...
More about the hotel**Property Location**.When you stay at Occidental Caribe - All Inclusive in Punta Cana, you'll be on the beach, within a 15-minute drive of Hard Rock Golf Club at Cana Bay and Arena Gorda Beach. This all-inclusive property is 7.9 mi (12.7 km) from Macao Beach and 8.9 mi (14.4 km) from Bavaro Beach. Distances are displayed to the nearest 0.1 mile and kilometer. .Hard Rock Golf Club at Cana Bay - 1.5 km / 0.9 mi Arena Gorda Beach - 1.9 km / 1.2 mi Punta Blanca Golf Course - 3.1 km / 1.9 mi Iberostar Golf Course - 6 km / 3.8 mi White Sands Golf Course - 8.5 km / 5.3 mi Cortecito Beach - 10.7 km / 6.6 mi Aromas Museum - 11.4 km / 7.1 mi Cocotal Golf and Country Club - 12.1 km / 7.5 mi Los Corales Beach - 12.2 km / 7.6 mi Manati Park Bavaro - 12.3 km / 7.6 mi Macao Beach - 12.7 km / 7.9 mi Palma Real Shopping Village - 13.5 km / 8.4 mi Bavaro Beach - 14.4 km / 8.9 mi Dolphin Island - 15 km / 9.3 mi Bavaro Lagoon - 15.6 km / 9.7 mi .The preferred airport for Occidental Caribe - All Inclusive is Punta Cana (PUJ-Punta Cana Intl.) - 28.3 km / 17.6 mi. **Rooms**.Make yourself at home in one of the 798 air- conditioned rooms featuring refrigerators and LCD televisions. Wireless Internet access (surcharge) keeps you connected, while iPod docking stations help you enjoy your music in the comfort of your room. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.**Dining**.This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.Enjoy Mexican cuisine at La Hacienda, one of the property's 8 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at the beach bar, the poolside bar, or one of 8 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.**Business, Other Amenities**.Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Punta Cana? This property has facilities measuring 87 square feet (8 square meters), including conference space. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
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Based on 13356 reviews
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Not a Happy Mother's day- May 2019
I went to the Occidental Caribe Hotel with my parents and kids on Mother's day. The mattress on sofa bed didn't have anything (no blankets,sheets,cover) and it was broken. I called the first night and was told they were going to bring a new bed. However, we waited all night and we had to sleep on the floor. since nobody came to our room. We called in the morning and finally in the afternoon they put in a twin bed. Also, we let them know that the living room didn't have any TV ( as stated in the room description- 2 x 42" LCD TV). Therefore, the kids had to be in our bedroom in order to watch TV. In addition , since we booked a Premium Level Suite. we were entitled to receive the following: welcome gift A gift voucher worth 5% to spend during your stay Discounts of up to 10% off your next bookings Yet, we never received none of the above. It wasn't how I expected to spend mother's day with my family. We were told they were going to inform management but we never received a call back or an explanation. Therefore we directly contacted management of Occidental Caribe Hotel. They denied any wrong doings and said it wasn't reported. When we replied with evidence,pictures, phone calls and whom it was reported to, we were ignored and didn't receive any reply. We had to deal with all the issues in the resort. Now, we have to deal with the insults by them calling us liars. Therefore we sent an email to the parent company Barceló Hotels & Resorts. They said they will give us preferential rate with our Premium services for a future stay, and to guarantee you the vacations that you deserve. However, I compared the price they were offering us with the rates online. It seems the preferential rate was really inflated and overpriced. I had a feeling we were being deceived again and checked to confirm the truth.
Very nice resort but not well run
As most PC resorts, it is out of any urban area. Taxis costs a lot to go out or to the airport, like New York or London fares! The resort itself is well maintained, and the facilities are good with excellent rooms. The staff however are not well trained especially the reception. They barely care about visitors requests and just shrug them off. Chaotic lineups at the reception during high seasons, just to get a key. It is an all inclusive resort but doesn't include Wifi anywhere, in the rooms or any facilities.
Dirty and loud
Room was very dirty with mold and bathroom was dirty (I have pictures of all of it )and resort was loud at night and front seat didn’t seem to care. Food was the same day after day. Pool wasn’t the cleanest but we had a few windy days and was just a lot of stuff floating around the pool
Worst Experience I have had
I think that this is possibly the worst hotel that I have ever been at. Every single day of our four nights that we stayed, we had to call for extra towels and call multiple times in that regard. One day our room was not made, and I called the desk 5 times over 5 hours, and ultimately was told that it could not be made. The staff member said that even though the cleaning staff would be unable to clean due to the time, he would send new towels and sheets. Even that request was ignored. Even when the room was cleaned there was still sand left on the tile floor. Bar staff were rude, and repeatedly spoke insults in spanish to customers who they believed could not understand them. Food had no labels as to what it included, making the resort very unfriendly to vegetarians. Their ‘open room mini-bar’ consisted of a not very cold fridge filled with 2 sodas, a juice, and 2 beers that we asked to be filled because it was not ready when we came in. Hot tub was not hot whatsoever and the water was plain unsanitary. Restaurants were not open as advertised. Two days in a row we went to the pizza place for lunch and were informed that it was closed and given no reason to the contrary. The water sports place, did not loan out the free boogie boards to 'water conditions' however both the neighboring resorts were renting out the boogie boards. Despite the perceived 'bad water conditions' paid attractions were still available. I would not recommend. I am usually not an unkind person and am empathetic of mistakes. However Occidental Caribe repeatedly made mistakes and showed little kindness or effort to correct them.
Great resort, good service, except for a major issue at the pool bar
Great resort, good food an good service. On a side note, there is only one complain that I have, but a major one. My complaint also comes from a lot of people who traveled to the resort with me (really large group). Unfortunately, the bartender Michael, who works at the pool, delivered a bad service to some of us. Why? he would simply prioritize people man tipped and women. The worst part of it is when I was with my girlfriend who's South American and he hit on her not knowing that I could speak Spanish. He literally cursed on me, disrespected me without acknowledging that I understood everything he said. I wasn't the only person in similar situation, and I hope that the next time I go back (and I really want to) Michael from the pool bar is not there, otherwise I'll have to choose a different resort. Ismael on the other hand is the best bartender in there.