TripAdvisor Rating
Based on 13372 reviews
See all**Property Location**.When you stay at Occidental Caribe - All Inclusive in Punta Cana, you'll be on the beach, within a 15-minute drive of Hard Rock Golf Club at Cana Bay and Iberostar Golf Course. This all-inclusive property is 1.5 mi (2.4 km) from Arena Gorda Beach and 7.8 mi (12.5...
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The worst hotel I have visited so far at DR period!
The food was the worst part, was horrible, u had nothing good to eat and also was not enough. The guest service was not good. And people were awefully rude. Talked in the most horrible way to the guests. HORRIBLE!!
Bad experience
Check in: slow and not friendly or welcoming, they do not guide the guest correctly about the facilities or activities, you need to research on your own. The same to reserve the restaurant, they only told us yes for a night of three that we stayed and it was super slow for half an hour to make a restaurant reservation. Room: the one they assigned us, had the air cond set up at 25, it won't lower the temperature, and it was in heating mode, they left the bathroom wet when they cleaned the room. Food: has no flavor, tastes bad as if they didn't even use salt, you see it pretty and then when you try it tastes flavorless to nothing, the bacon over cooked, fried food has burnt oil flavor, long lines to eat, we ended up eating bread and cheese because we wouldn't do the long lines. Don't expect shrimp or anything interesting on the buffet. Drinks: the cocktails leave a lot to be desired, the watered down pina colada doesn't even look like what it should taste. Almost non-existent waiter service, no one came to ask what you want to drink or anything, the tables are never made, if you ask for something they tell you sorry I can't right now, I'll come later etc ... and there you wait, it was frustrating, there should be more waiters for the buffet, same with the waitress at the pools and the amphitheater bar, you call them and they can't never say yes, always running and ignoring you, they leave you waiting. The amphitheater bathrooms always dirty. Pools are good, only bad thing about it is that the swimming bar was always left alone, nobody to serve you, beach is ok, it is near the hotel but it is too rough. In short very bad experience.
Relaxing Beachfront Resort
I spent New Year's weekend with my family at this resort. We were able to make reservations at the specialty restaurants ahead of time. The hotel is very large and my family was able to stay a good distanced from the other guests. The hotel has many activities on the beach and pool area for people who wanted to participate. There was also nightly entertainment in an open air theater. The theater had a ceiling, 4 massive over head fans kept the air moving throughout the performances. The seating areas were separated and everyone wore masks unless eating or drinking. The beach was steps away and there were plenty of chairs. There were several lifeguards on duty. The water was warm and beautiful. There were many different bar locations to keep a drink in hand at all times. There was a main buffet, and several different restaurants available. The rooms were clean, spacious, and thr staff was attentive.
Would never return
My family spent a week at this resort. The outdoor beach and pool areas are beautiful. That is where the positives end. There was no hot water at all throughout the entire week of our trip. There were days that the water pressure was so low it was difficult to shower. I was concerned that the resort was running out of water completely. The plumbing was terrible and toilets barely flushed. The restaurant reservation system was difficult and the rules seemed to change throughout the week. We had to get in long lines every morning at 7. Only 2 restaurants were open each night and the spots filled up very quickly. Once we were told the next 2 nights all reservations were completely full, which was irritating because we were repeatedly told reservations could only be made the same day. We called 3 times to ask to have our safe fixed, then we just gave up trying. The ac did not work well. The internet was spotty and inconsistent. The swim up bar was closed. I would recommend using your vacation dollar’s elsewhere.
Facility is in shambles
Beautiful beaches, pool, and weather. Inside facilities are in shambles. No hot water for the first 3 days we were there. Ceilings in multiple rooms were excessively leaking. The public toilets were constantly not flushing and flooding the bathrooms. No AC in many rooms. The staff was not very helpful and honestly seemed miserable and like I was inconveniencing them. I don’t know if they are understaffed and over worked or both but attitudes were not pleasant. The food at the restaurants was good. Their system to get a reservation is ridiculous. You have to go down at 7am to get a reservation for dinner EVERY NIGHT. No booking the entire week at once, you had to go every day. If you didn’t go at 7pm you would get a late reservation.