Resort photos are deceiving
Reviewed 18 February, 2020
Rachel and Wesley were very pleasant and helpful and were very kind to try to speak english. I also typed into Google Translate on my phone so they could read Spanish. The apartment we were given was next to the noisy reception office...many loud voices, cleaning staff talking loudly outside our door, phones ringing, etc. It was a 2 bdrm first floor apartment that had no locks on 2 of the kitchen windows, very few dishes, older tv but that was fine as it had many english stations, firm beds which was fine and air con in both bedrooms...above the bed :(
Feeling a bit scared, we asked for a different room the next morning and were given the apartment directly above the first one. lol. Similar noise level but that was ok...there were at least locks on all windows here. No english on any channels, my mattress was completely shot on the one side, lots more dishes which was great.
Pool was cloudy...children were allowed to spit (and who knows what else) and have huge horseplay so we only went in a little on our first day. Very few lounge chairs but we never had a problem getting a couple. Dangerous tiles that were not secure around the edge of the pool.
Excellent email communication with the resort when we reserved a taxi (Sandoval) through this hotel. The driver was there when we arrived and was prompt on our departure. He runs on "Dominican time" when picking you up the the beach, though. One of the times he was late he said he was at the airport picking someone up and yet his daughter was in the front seat. Oh well, not a biggie.
While I wouldn't recommend this hotel to my friends or family, it is inexpensive, friendly people, reliable taxi driver, remote controlled air con, and it was a short walk to a large grocery/department store and a few restaurants.
Reviewed 17 October, 2019
This was a last minute booking. The staff that met us was very welcoming. Helped us get check-in. The apartment in the inside needs some updates and kitchen supplies. But in the morning I had 3 staff knock on my door. 2 was housekeeping which I told each time what time I was leaving. Once in English and another time in Spanish. The 3rd, person wanted a copy of my passport or ID for the stay. Which I thought that was weird because. I have rented many apartments in Punta cana and no one has ask me for a copy. The price for the apartment was nice, but the cleaning fee was high. Overall is was a ok. Wouldn't book for more than 2 nights.
A Pleasant Experience
Reviewed 12 February, 2019
I was amazed at the cleanliness of this place, everything we needed were available. The staffs were extremely helpful, especially Rachel, Judith and Wesly. The location is ideal as the stores and supermarket were within walking distance, about 5 minutes away. As for beach lovers, the staffs will make the necessary arrangement for you to get there. I highly recommend this place, base on location, price, comfort and helpfulness of the staffs.
Very nice apartment!
Reviewed 13 January, 2019
We are always looking for an accommodation that is comfortable and provides the needs of a family that is traveling. These apartments are a perfect fit! The price is perfect and the location works if you have transportation. Our first time here was just an overnight before our early flight out the next morning...we are already planning our next trip!
Old, far, slightly dirty
Reviewed 5 January, 2019
This property is great if you want to engage with locals. The property is pretty far from any of the Punta Cana festivities so it’s a must that you have a car. The room overall was ok for the price. I actually had to move from one apartment to another because the shower was stopped up. I felt very safe and the people who cleaned daily never made my safety jeopardized. I probably wouldn’t stay if I came to Punta Cana next time.