TRS Turquesa Hotel - Adults Only - All Inclusive

Located in Punta Cana, TRS Turquesa Hotel - Adults Only - All Inclusive is connected to the convention center, a 3-minute drive from Cortecito Beach and 9 minutes from Palma Real Shopping Village. This 5-star property is 10.5 mi (17 km) from Macao Beach.Treat yourself to a stay in one of the 372 gu...

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OpenWeather

1

Junior Suite Swim Up

Max. 3 adults

1

Junior Suite Garden / Pool View Single Use

Max. 1 adult

1

Junior Suite Garden / Pool View

Max. 3 adults

5

Romance Suite Swim Up

Max. 2 adults

4

Romance Suite Poolside

Max. 2 adults

5

Jacuzzi Terrace Suite Beachside

Max. 2 adults

7

Junior Suite Poolside

Max. 3 adults

Property Info

Check-in starts at: 15:00

Check-out ends at: 12:00

Located in Punta Cana, TRS Turquesa Hotel - Adults Only - All Inclusive is connected to the convention center, a 3-minute drive from Cortecito Beach and 9 minutes from Palma Real Shopping Village. This 5-star property is 10.5 mi (17 km) from Macao Beach.Treat yourself to a stay in one of the 372 guestrooms, featuring indoor private spa tubs and flat-screen televisions. Rooms have private furnished balconies or patios. Satellite programming and iPod docking stations are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with sep...

Av. Francia Playa Bavaro - Punta Cana, La Altagracia - Dominican Republic - 23000

Property Amenities

Check-in starts at: 15:00

Check-out ends at: 12:00

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    10871

  • Very Good

    2164

  • Good

    917

  • Reasonable

    428

  • Bad

    288

Travelers profile
  • Business

    86

  • Couples

    8964

  • Solo travel

    178

  • Family

    1814

  • Friends getaway

    1793

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Racist, disrespectful, dirty, horrible staff, faulty rooms not a 5 star hotel

Reviewed 8 december, 2022

My stay at TRS Turquesa hotel and Grand Palladium Punta Cana hotel was horrible. On 12/2/2022 I landed in Punta Cana in hopes of having an amazing trip. When I arrived at the TRS Turquesa hotel to check in I was told my reservation was for 1 person although I needed it to be for 3. I kindly asked them to make the adjustment and to add 2 people to my reservation. I was very rudely told it would cost me $3000 more to add two people. After 3 hours in your lobby to figure out why it would cost $3000 more for a 4 night stay in 1 room that was originally $1100 for 1 person I finally paid $4000 to check in and we checked in to room 5204. The next morning I was awaken at 6am by very loud construction and loud construction workers right outside my door. I was furious and demanded I get my $4000 back. I was told they would have to pay $1006 for the night I stayed and to be refunded the $3000 I'd have to check out and go to a new hotel. So after another 3 hours in the lobby in the morning figuring that out I was checked in to the Grand Palladium Punta Cana room 7505, the room smelled of Sewer. We stayed for a few hours and realized we could not stay in the room any longer because the smell was unbearable so we went back to the lobby and requested a new room due to the smell. The manager Yamel told his colleagues to accompany us to room 7505 to check out the smell were they walked in and began to laugh at us. I was furious it was late at night and we were extremely tired. They changed our room to 6914 at 1am and when we went to shower the water was cut off. After calling the front desk to turn the water on 30 minutes later they called me back to tell me it was on and when I went to take a shower the tub was broken, leaking and the water FLOODED the entire room there was water everywhere. I had to call the front desk at 2am for them to come and mop and bring towels because the room didn't have towels nor was the fridge stocked. What kind of service is this. Because it was 3am we had to stay in the room for the night unable to shower and in the morning requested a new room. We were once again moved to another room 3118. Only to find out the toilet didn't work, would not flush and was running very loud. I called the front desk and no one ever came to fix it so we spent 2 nights in a room with a toilet that didn't flush and house-keeing never came to clean the room. The staff was racist were they would over look us to help others and the food was terrible. Stay away

ivannaVd

Underwhelming

Reviewed 7 december, 2022

Service and food quality has fallen off in last 2 years. It was Ok but not great. Management did not deal with a guest that decided blasting their loud music from matching boom boxes off the deck to their swim up was appropriate. It spoiled 2 days of our holiday but because they were some kind of VIP's we were the ones that had to pack up and move to a different unit and lost our corner swim up (which was an upgrade because the last time I was at TRS I ate a salad at the Somana excursion beach lunch and ended up on IV in Bavaro Hospital overnight.) Just saying - Personally I will never go back.

Carron J

We love the Turquesa!

Reviewed 7 december, 2022

We are back for our second stay at TRS Turquesa and both times were great! We came over the Christmas holiday in 2021 with family and back with friends this month. Food/Beverage: We have found the number of food options exceptional both times. And 95% of the food and drinks are excellent. I would personally skip the hibachi but everything else was great. I skip my tequila drinks when I'm in the islands. Instead I stick with rum and vodka drinks as I find them to be much better. We love all of the seafood and fresh food options. Our fav restaurants are Capricho and Kusko. Service: The service here is top notch. From the housekeeping staff to butlers, front desk, bar tenders and servers. Our butler for this last trip was Randy and he was great!! He came to find us each day to check in with a friendly face. He made all of our dinner reservations and recommended somebody to book excursions through. And he was always reachable on WhatsApp. The hotel is amazing. The decorations and events for whatever holiday is going on is extra special. We also love all of the activities that are offered throughout the day and evening. It's nice to have them but they're not in your face. And of course we have access to everything going on at the other connected resorts. Definitely put the Chic Cabaret dinner show on your to do's and a massage at the spa followed by the hydrotherapy circuit! Grounds: We find all of the hotel to be beautiful and well kept. The spa is incredible. The gym is pretty nice. The lobby, restaurants and pool are beautiful! The beach isn't the most beautiful on the island, a bit more narrow and lots of seaweed, but we love the hotel so much we keep coming.

ksadventures

Winter Caribbean Break

Reviewed 7 december, 2022

A weeks stay at the adult only TRS Turquesa was appreciated to escape the Winter chill. With temperatures around 29c during the day and a comfortable 24c at night with a few short sharp showers and then the sun soon comes back out! We flew direct from London Gatwick with British Airways into Punta Cana which had a flying time of approx 8 1/2 hrs, we enjoyed having a short transfer on arrival of around 25 mins. A warm welcome, cool drink and we were taken to our "Romantic Suite" situated in a separate building, courtyard style, a short distance to the reception and facilities. If allocated in a building a little further away then there is regular, on demand, golf buggies transporting guests around the resort. Our suite had a pool view, and the gardens surrounded all the rooms were immaculate and well-tended. Our suite was huge and had a four-poster bed (with TV), massive jacuzzi bath (in the room), bathroom with large walk-in shower, and double washbasins. A lounge area with another TV and ample storage. A safe, mini bar, coffee maker, steamer (for clothes). Each building has their own butler service who can make restaurant reservations and is on hand to assist with anything you may need. They also have pools with beds and bar, and we found this area to be quieter than the main pool (nice background music) and plenty of space. The "main" pool had more of the activities and did appear busier and there was also another pool option to choose from. The TRS Turquesa is part of the Grand Palladium group which has four hotels on the resort, The adult only TRS and then the Grand Palladium Palace, Punta Cana and Bavaro Suites. The TRS facilities are only available to guests of that hotel, plus you can use any of the options at the other hotels. We tended to have breakfast at Caprichos (TRS) and lunch at Helios (TRS) which was a mixture of buffet or a la carte. Our butler made the dinner reservations for us at a different restaurant for each night of out stay (7 nights) which included Italian, Indian and Mexican situated throughout the resort, either hopping on a buggy or enjoying a walk. There is also a theatre and pub on the resort, with plenty of bars and entertainment areas. We particularly enjoyed the lobby bar of the TRS for a G & T (premium) to watch the world go by or enjoy some music. I also "dragged" my husband to the silent disco one night, which was fun. There is also a host of daytime events to join in or pass on, it is up to you + an extensive sports centre. We managed to drag ourselves to the mini golf! A water sports centre on the beach had a host of options (at extra charge). The beach has lovely white sand, but unfortunately, they do have an issue with seaweed. The resort is trying to manage this by taking the seaweed away from the beach regularly. It did not bother us at all, but just so you are aware. If you are looking for a good value "Latin feel" Caribbean resort then I would recommend the TRS Turquesa if adult only, with lots of facilities on hand and choice of entertainment and eating, shopping and things to do, if you want them. If travelling with children or on a slightly lower budget, then any of the other hotel options on the resort would also work. Our direct flight back from Punta Cana was around 7 1/2 hours, back to the chill of the UK in November!

suzanner768

First time in TRS Turquesa!

Reviewed 7 december, 2022

It was my first time here at this hotel and wow…what an experience we had! From the staff, to the food and the venue…everything was beyond what we expected! Our butler Randy and Erison were the most accommodating during our stay! We highly recommend this hotel…you won’t regret your stay here!

ayoelac