HORRIBLE ANNIVERSARY WEEKEND VISIT!
Reviewed 15 November, 2020
Good evening. My name is Betty Parrilla. My husband, John Spero and I are spending our third anniversary weekend with you. We are staying in room #38. We've traveled three hours from NYC.
This is our third stay with you. We've immensely enjoyed our prior stays with you. Mostly due to your beautiful mansion, the gorgeous surrounding area during this time of year, the wonderful staff and the sumptuous breakfasts served!
However, this recent stay was less than so for the following reasons:
1. The water supply - It would've been nice to be warned about the putrid water supply at check-in! We had no idea that we could not drink the water or that its smell of rotting eggs/sulphur would be so off-putting during showers and when using the sink.
We made dinner reservations here on the first night of our stay. When taking our dinner orders the waitress provided us with a choice of beverages . I asked the waitress for iced tap water. At that time the waitress should've warned us about the quality of the local water and bottled water should've been suggested instead. The waitress did not provide us with same. She brought over a carafe of ice water to the table. The water smelled strongly of sulphur. I took a few sips of the water and not only did it have a foul scent it also had a repulsive taste! When she returned to the table with the food we asked for bottled water.
Least to say, I became extremely annoyed because the waitress had to have known that the quality of the local tap water was not drinkable and unsafe. As information, I suffer from a chronic digestive disorder called IBS and that night I suffered a terrible bout of IBS (Irritable Bowl Syndrome) which lasted most of the night after drinking the water! I asked the waitress about it at breakfast the next morning. The waitress confirmed the water does indeed have a strong sulphuric content because the water is sourced from a well. I advised her that the waitress at dinner did not bother to inform us of this. The waitress did not offer an apology but went right ahead and asked for our breakfast orders.
Again, either the amiable woman at our check-in or the waitress should've warned us about the water situation at dinner.
2. Flying insects (refer to the picture) - when we came up to the room after check-in on Friday afternoon we noticed a large insect on the curtain by the window. I was aghast because I'm afraid of insects!! My husband killed it. The next day (Saturday) he killed two more of the same large insects in the room. One in the bathroom and another at the large window by the fireplace. Additionally, there were one or two of these insects on the screen of the bathroom window daily. I went downstairs to speak to the woman who checked us in. She said she wasn't sure what insects I was referring to but said, "we have lots of insects this time of year". I told her that I understood this fact but, I was not expecting three large flying insects INSIDE THE ROOM and explained I have a serious phobia about insects. I asked if someone could come to the room to see where the insects were coming from as the windows throughout the room were screened and closed and if someone could treat the room with insect spray. She affirmed that she would take care of it. However, no one came to the room as promised or addressed this issue with us during our stay. I was incredibly stressed about the insect situation during our entire stay. So much so that my husband had to check the room for insects several times before we settled in for the night! Not a great way to spend a relaxing weekend in the Catskills!
Again, today (Sunday) there were two more large flying insects inside the room upon our return from an afternoon out. My husband killed them both. I immediately called the Front Desk and the woman who answered said she would send someone up to address the matter. Predictably, she did not. She didn't even bother to call or follow-up on the situation. My husband was annoyed at this lack of follow through because he planned on going out to have a cigar and was prevented from enjoying a cigar on your gorgeous grounds because I was afraid there were other insects in the room and wouldn't allow him to leave!
As aforementioned, we thoroughly enjoyed our prior stays (I gave you great online reviews!) with you which is why we decided to spend our third anniversary weekend with you. It was a pleasure to see that your establishment was open (during the pandemic) and serving your fine food! But, I feel that your staff should be better trained to respond to and appropriately address issues as above-mentioned. The former should've been taken more seriously by your staff due to the health-related issues involved (I suffer from IBS a chronic digestive disorder) and the latter, because of the serious phobia I have about insects. That said, I suggest that the rooms be fumigated during this time of year.
Overall, it's unfortunate that our stay was not more enjoyable this year. We were really looking forward to this respite after being on lockdown for the last 6 months in New York City.
Beware of stink bugs !
Reviewed 21 October, 2020
Booked for 2 days but left after the first night. Our room had many stink bugs in the room . Told the desk and we were told that all rooms have bugs . “ time of the year “ it probably would have helped the situation if the screens hadn’t had holes in them and if the windows hadn’t had gaps between them . Wedged towels in between the windows and it helped but still had some large bugs flying around at night.
We were offered another room the 1 st hour we were there but when we looked at that room rather were dead dried bugs in a large area , not vacuumed obviously.
No apology’s, discounts or warning before we came as the situation.
We were looking forward to our visit because we had been the a few years ago at the same time of the year and at that time it was very nice with outdoor fires and pumpkins all over. This visit was disappointing and we wouldn’t go back again .
Lovely Hidden Gem In The Catskills
Reviewed 12 January, 2020
I had to pleasure in eating at this cute historic inn for a family birthday dinner. What a surprise that such a cute place is so hidden. Lovely clean rooms to stay in on the 2nd and 3rd floors. You need to use stairs. Breakfast is included they tell me. Unfortunetly the restaurant is only open for the weekends. I would suggest checking this place out if you just want to hang out or use it for your homebase while driving to Hudson or other areas of interest.
The food was good. Most everyone had a german dish.
Authentic German food and ambiance
Reviewed 24 October, 2019
My husband and I have been to Bavarian Manor several times and are never disappointed. The food is delicious, the menu is extensive and the price is right. The German decor helps make the atmosphere of the restaurant very quaint and homey. It is a bit off the highway, but well worth the extra driving! I highly recommend this great German restaurant. There are also non-german dishes.
Not as advertised
Reviewed 18 September, 2019
This is more of a restaurant and bar then B&B. took one look at the room - which looks fine in pictures but very different in reality - the innkeeper thankfully refunded our stay when we said we were not not happy with the accommodations. This is not a quiet Inn.