Hilton Queenstown Resort & Spa

Starting at

$ 185

TripAdvisor Review

Based on 3682 review

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Hiltons Commitment to You During COVID-19 ” Weve updated our reservation and cancellation policies, extended Hilton Honors Points and status and may be requiring face coverings, temperature checks, health declarations and use of mobile contact tracing at our hotels around the world. Please visit our...

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Property Info

Hiltons Commitment to You During COVID-19 ” Weve updated our reservation and cancellation policies, extended Hilton Honors Points and status and may be requiring face coverings, temperature checks, health declarations and use of mobile contact tracing at our hotels around the world. Please visit our dedicated COVID-19 page for the latest and before traveling.Set on New Zealand's South Island, by the tranquil shores of the Lake Wakatipu and in the heart of Kawarau Village, the luxurious Hilton Queenstown hotel features a majestic mountain backdrop and provides the perfect base to explore the ar...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

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Guest rating

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Travelers rating
  • Excellent

    2124

  • Very Good

    889

  • Good

    375

  • Reasonable

    170

  • Bad

    124

Travelers profile
  • Business

    269

  • Couples

    2023

  • Solo travel

    151

  • Family

    666

  • Friends getaway

    242

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Great location and view but incorrect information provided before check-in

Reviewed 15 january, 2022

This hotel is in a great location and the view is amazing but it is looking very tired. The furniture in our deluxe two-bedroom apartment was scratched, scuffed, a bit grimey and just old. Likewise wallpaper was lifting in places, there were marks on the doors and the windows had not been cleaned - there were finger marks all over them on the inside. The biggest issue I have though is that I was sent two emails before we arrived, both indicating that the checkin time was mid-day and the check-out time was also mid-day. We arrived at 2pm and were told check-in was at 4pm, not mid-day. We were also told that check-out was at 11am, and not 12pm (effectively a five hour difference between what we were told and what we received - a 19 hour hour stay for our $580 instead of 24 hours). When we checked in we were told that another room could be made available a little earlier on a lower floor than we had booked and that it was a corner unit and therefore would have a better view. When we got into the unit however it was not a corner unit. I mentioned this to the same staff member (reservations manager) who made this claim to me when we checked out and he apologised but did nothing to attempt to redress the issue. I also told him about the timing differences in the emails I had received before check-in and he said that he would 'tell the marketing people' about it.

Louise01Christchurch

Beautiful Scenery Quiet Location

Reviewed 11 january, 2022

Beautiful location in Frankton on the lake, away from the busy Queenstown traffic. We had a king room with the lake view. The room was spacious with extra large bathroom (two basins, large shower and bath) and a cosy fireplace. The staff were very friendly, breakfast was good with really nice pastries and gluten free options. Waffle maker was very popular. Bed and pillow were very comfortable. I really like the water taxi as a way to travel to Queenstown (parking is a nightmare in Queenstown). They offer discount for Hilton guests and it costs $5 one way. The hotel is right on the cycle track and there is a bike hire company by the hotel's restaurant. They charge $110 for e-bike per day. If you have a car, you can find a much cheaper rate ($59) in Franton by the big roundabout and petrol station. I would recommend walks and cycling in the area, the scenery is beautiful. The only inconvenience of this hotel is the lack of parking. If you do not want to pay $16 extra a day, there are only about 10 parking places around the hotel. Alternatively you can park on the main road which is a 10 minute walk uphill.

ninab153

Self care spa day

Reviewed 6 january, 2022

I recently went to the Hilton for a spa day/massage. I noticed over the previous few months my back was suffering more and more with aches/ pains and the occasional trapped nerve. A self care spa day was in desperate need! My massage therapist was Reika, I was handed a robe and slippers to wear after the massage. The massage room was nicely lit, smelt devine and the music that was playing was very tasteful and relaxing. Reika asked me some questions prior, to identify any specific problem areas or areas I wanted her to focus on which I appreciated, I wasn't particularly helpful because in my opinion the pain was all over. I had the therapeutic deep tissue massage to help alleviate and lengthen the muscles in my back. It was incredible how quickly she was able to pin point problematic areas and work with a medium to hard pressure to release tension in those specific areas. I was pleasantly surprised at how thorough she was ensuring all areas of the back were treated. After the massage Reika recommended to sit and relax for at least 30 minutes to let the oils work their magic (in this secondry room designated for relaxing post massage) and she offered me a herbal tea or some iced water while peacefully relaxed and rested. When I was ready I was invited to check out the spa and enjoy a dip in the pool or rest in the steam room/sauna. I throughly enjoyed my time at the spa, beautiful tranquil spot and exactly what I needed. I highly recommend to anyone who feels they are in need of a self care day like I did. Treat yourself and wake up the following morning like a new person!

Marrio5

Very average/dissapointed

Reviewed 2 january, 2022

We were was so looking forward to this trip after 4 months of lockdown so we wanted to spoil ourselves! We wanted something extra special hence booked the Hilton Resort and Spa in a Deluxe 2 Bedroom/2bathroom apartment. I'm a travel agent so I have a good idea of the Hilton brand and was so excited to come and stay here. I'm sorry to say that the standard is not what we expected, the furniture is rundown with marks on them, there are marks on the wall/doors as well, plus ripped carpets. I spoke to the manager as soon as we checked in and looked at changing rooms but because we are a family of four, there were no other rooms that could accommodate all four of us and we didn't want to stay in two rooms. Prem the Manager did everything he could however the momentum was lost. The description on the website does not deliver.

Quest13829279495

2nd visit with a baby and it was still excellent

Reviewed 11 december, 2021

We decided to go have a break after the long COVID19 lockdown. We stayed 2 nights in the relaxation room and 2 nights in the Wakatipu Suite. Both rooms were in good condition. The beds as usual are amazingly comfortable. We had a 10month old baby with us and the hotel lent as a portable cot. We had breakfasts on all 4 days. The breakfast buffet was tasty and had reasonable variety. A single day's breakfast voucher is $25/person. I think this is a reasonable price. My wife used the eforea spa and she reported that she felt like a "queen". We parked at the hotel for $16/day. What really stood out was the staff. They were excellent with the service, attentive, and made us feel welcome every day. I want to specially mention the staff at Wakatipu grill and thank them for accommodating us and our needs to feed our baby. My tip for those family wishing to travel there with an infant is: Wakatipu Suite is great to have the baby sleeping in the suite while you enjoy the rest of your room. In overall, we had an excellent stay and will return.

Yoon T