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Met our needs
Opinión escrita el 15 de Junio de 2021
The room needed vacuuming and used towels had been left on the back of the bathroom door. But it was clean otherwise and the bed was comfortable. There was no soap in the room, we had to go ask for it. Apparently they'd run out. There were a few maintenance issues such as a light bulb out and wallpaper was peeling a bit. But the staff was friendly, the pool was pleasant, and the location had a lot of restaurants nearby.
If I returned to the area, I'd probably stay elsewhere.
Filthy, overpriced hotel
Opinión escrita el 30 de Mayo de 2021
The experience was appalling. The common areas were filthy. One of our rooms had food in the fridge from a previous visit. Shower would not drain. Rooms were not ready when we checked in. We were charged a different rate that on our reservation. We stayed there a few years ago and it was fine. We will never stay there again.
Really wanted to love it
Opinión escrita el 11 de Abril de 2021
I read the reviews here and made the choice to book our room but am sadly very disappointed. While the room was very nice, the rest of my stay was not what I had hoped.
We checked in at 3:30 and our room wasn’t ready, no big deal, I understand that things don’t always perfect. They changed our room to another that was supposedly “ready”. The first thing I noticed was a cup ring on the table. Again, I thought, not a big deal, no one is perfect. Next was the bathroom which was clearly dirty. Hair still on the seat and the bowl was gross. Stocked with 2 towels and lacking on the soap and shampoo. Still, I thought I would just deal, it’s just a bathroom.
On to the bed which appeared to be freshly made and “clean” until I pulled back the covers and realized that these were not clean AT ALL! The leftover blood, hair and god knows what was clearly visible on the sheets.
I called down and asked them to please take care of it which they did quickly. We received 2 free drinks for our shock. Later when I went down, I asked for more towels to be brought up to my room. The manager said that she would but also felt it necessary mention that she was the only one working. I really don’t see that as my problem.
In closing, cleanliness seems to be a huge problem there. The lobby, hallways, elevators and the rooms could all use a good vacuum. Also walked past the same garbage in the hallway until we checked out.
I don’t know if it was just a bad weekend for them but I am very disappointed with my stay.
Poor start, better ending
Opinión escrita el 28 de Marzo de 2021
I just finished my stay at Stoney Creek in Quincy. I booked a themed suite with a fireplace. Upon arrival, my ID was checked but the attendant mixed up my reservation with someone else’s. I got the key card and proceeded to the room. It was seemingly already occupied and was not a suite. I then told the attendant that isn’t the room I selected. She said that the suite I booked, through the Stoney Creek website, was already booked and not available. But we settled on a room with a bunk bed. The next morning I wanted to be sure I wasn’t going to be charged the amount I was paying for suite, the confusion was cleared up and corrected by Kathy. But this meant we had to move rooms again with two kids. We finally got into our suite that turns out was available, and found out that gas fireplace did not work.
The beginning of our stay wasn’t the greatest, but Kathy was able to make sure we got the experience that we were expecting when we booked this.
I have stayed at a few Stoney Creek hotels and I most likely will not be back to this particular location.
The suites here were not as large as the other ones that I have stayed in.
There are a decent amount of places nearby to eat. There is also a nice and clean grocery store across the street.
Opinión escrita el 10 de Enero de 2021
The place was honestly not that great. The hot tub was broken it reeked like weed and there was no food for anyone to eat and there were not towels clean or dry. Over all not a very good place to stay and get away