Wonderful Staff and Lovely Hotel
Reviewed 19 September, 2021
Melia, the GM, made our pre-wedding planning weekend spectacular. She helped us with our reservations, was very flexible when we wanted to stay LONGER because of her and her staff and their customer focus. Melia was so positive and supportive. She sincerely cared about us as guests and was genuinely happy about our plans and our stay. She helped to get all of our rooms together and made us feel like valued guests. I highly recommend this hotel and kudos to Melia!
American Horror Story Hotel
Reviewed 14 September, 2021
Marriott or Super 8? One will never know. Walked to my room and was completely confused as to if I was staying on a smoking floor. Called the front desk to see if there was a mix up and no, I was on a non-smoking floor but was reassured that they would spray the hallway. Lol! The rooms made me nervous bc the baseboards were disgusting, my toilet seat is obviously 100 years old with scuff marks from years past. I literally just can’t. Marriott has been my go to for years but this place has changed my opinion in a miraculous way. And for the review readers? You’re welcome. I’m saving you the hassle of booking this hotel.
Good Experience & Location
Reviewed 28 March, 2021
While on vacation in Raleigh, we decided to stay at the Residence Inn Crabtree valley. We have stayed here for short visits, but this was the first time we stayed for week. We are also Marriott Residence Inn fans since they allow larger pets, and we often travel with our golden retriever, so we have several other properties to compare with this hotel.
The location is excellent being adjacent to the Crabtree Valley Mall with several shopping and food options, next to a bike/walking trail, and located adjacent to other hotels. Parking was ample and contained some covered parking which was helpful when it was raining. Plenty of hotel amenities but we only used the buffet breakfast and the guest laundry. Our main complaint was it appeared the hotel did not enforce the wearing of masks as vigilantly as other hotels...they had a handwritten white board which stated "please wear your mask." As a result, it seemed that we encountered more guests not wearing masks than at other hotels recently. Our other concern was that although their hot breakfast buffet options were more than other hotels, the guests were able to serve themselves. Since some of the guests serving themselves were not wearing masks or partially wearing them, this caused us not to get certain things on the buffet especially if the people who were in the buffet (just before us) were not wearing a mask and talking or even coughing. We thought that was a big miss on their part, even if the food was well prepared...
All and all, we had a very positive stay except for the mask issue, which my wife tried to bring to their attention.
Comfortable and Convenient
Reviewed 2 June, 2020
Comfortable, convenient, and priced-right, this Residence Inn is a great choice in Raleigh. While its decor is not trendy and up-to-date, the bed was very comfortable (which, I think, is more important) and our room was spacious. Better yet, it's close to the Crabtree Valley Mall, which offers a multitude of dining options.
We stayed here recently, while Covid-related restrictions were still in place, and the breakfast buffet had been replaced with a pre-order system -- you must order your breakfast the night before you plan to eat it. We didn't do that, so I can't tell you how efficient the process is. But it's available.
We were pleased enough with our experience that we plan to stay again. Recommend it!
Needs some updating
Reviewed 27 January, 2020
We really like Marriott. Some problems here. The air/heat fan was so loud it woke us up all night long when it kicked on. The bathroom fan was so loud it was horrible. We reported these. The both fans were worked on (oiled maybe) and were better. We were told they are just old. Worst sleep we have ever had in a Marriott. To give them credit they did give me a key to check out two empty rooms. Put the air on and one was even louder. They were VERY nice at the desk. The breakfast was about the best ever. They have a cute bar and light food in the lobby, a plus.