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Inside is nice, exterior feels a little unsafe at night.
Opinión escrita el 26 de Julio de 2021
The staff was polite and helpful, and the room was clean and comfortable. Unfortunately most of the parking lot was not well lit at night (a lot of the parking lot lights were off)and there were a few strangely acting men wandering on and around the property day and night. It does not help that there is a vacant property right next to the hotel that is also unlit. A couple years ago it was much better.
Will not be staying again.
Opinión escrita el 11 de Julio de 2021
My family and I were staying overnight for the 4th of July weekend. Upon our arrival, it smelled of smoke and was very rambunctious, despite the "quiet hours" posted at the hotel lobby. When we checked into our hotel, the room was not clean. The smoke detector was hanging by its wires, not connected to the wall. Rodents could easily fit in the hole where the detector was supposed to be. The headboards had not been cleaned/wiped down, as we looked and saw liquids that were still on it. I do not know what they were, I do not want to know what they were. The curtains had a giant red stain on them, the color of blood.
I went downstairs to the lobby, and heard another guest complain to the staff about having to change rooms multiple times due to not having toilet paper for their bathrooms and bugs being found in their rooms. We were checked into another room where it appeared clean. We had cleaned our feet in the previous room due to it being a long day of walking. We took a couple steps in the room, and our feet were black due to the dirt on the hardwood floors. Unfortunately there were no other hotels with occupancy, so we just decided to stay for the night and leave in the morning. The e-mail we received showed a checkout time of 12p, however it is stated around the hotel that checkout is at 11a. Luckily, we were able to checkout at 12p, but it was considered a late checkout, and according to the staff member that checked us in, it may not have been possible. Upon checkout, I spoke with Naira Ghazaryan, the General Manager of the hotel. I let her know of the situation and how/why we had to switch rooms. Her response: "Oh. I will have housekeeping take a look at it and see what they can do". Mind you, we are checking out of the hotel, so it was not like anything could be done; the stay was complete and any cleaning would have been done after we left. The lack of empathy or compassion for this was enough to look elsewhere for hotels from that stay forward. We will not be staying at a Best Western or Best Western Plus again because of this.
Great staff, great stay
Opinión escrita el 30 de Junio de 2021
I only needed to stay for one night but I certainly wish it could have been longer. I arrived later in the evening and parking was very easy to find. The woman at the front was so incredibly welcoming and professional. I got the two queen interior room and it was very clean with a seal on the door. The TV did not have a remote but since it was a Samsung TV I just used my phone as the remote. The beds were very comfortable with plenty of pillows which was very nice. My view outside was of the pool and they also had a putting green for those traveling with their clubs. I was very pleased with this hotel and I've stayed in a lot over the past 12 months. Definitely one of my top stays.
Believe the reviews and know that you get what you pay for
Opinión escrita el 27 de Junio de 2021
Terrible stay and will not return to Bestwestern Rancho Cordova. I think I've seen enough.
First, this hotel chain was great 15 years ago but now it's gone bye bye. I can pay less for EXACTLY the same abuse elsewhere. The carpet is sticky, the air conditioning in broken, the noise outside cause the volume to be turned up too loud and the place stinks from front to back side to side. The parking lot is full of trash in places and homeless people need the stuff in your car more than you do.
I have points, status as a repeat customer, free upgrade and was satisfied with the mediocre performance of temporary workers and unprofessional staff. I set the bar low and got what I paid for. Now my money actually gets me less than before and I cannot lower the bar and refuse to be abused any longer by a franchise company.
I can get exactly the same thing by getting a dinner at Denny's and sleeping in my car. Exactly the same.
I will be just as uncomfortable but with no freeway traffic noise outside of my door and no drug dealing with prostitutes angry that they have to work in pandemic conditions.
Work stay gone bad
Opinión escrita el 15 de Junio de 2021
terrible hotel. had crumbs in my bed (not mine), people drinking and yelling outside the room all night long. room spelled like pissed. and to top it all off, woke up in the middle of the night with a giant black cockroach crawling on my neck.