Service animals are allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 2390 reviews
Trip away from home
Overall the hotel was nice. For the cost of the hotel, I expected a bit more. Thought the hotel was on the beach. It's a walk to get to the beach. Lots of stuff around the hotel far as restaurants... staff friendly and very helpful
UNAUTHORIZED USAGE OF CREDIT CARD AFTER 4 MONTHS BY HOTEL
Today after 4 months from my stay I have received report from Bank of UNAUTHORIZED usage of my credit card by Portofino Hotel. This is unacceptable, I have reported to authorities and Hotel accounting but for now without reaction from Hotel side. Hotel was during my stay under construction, noisy and not clean, now they are charging money as they like. NOT RECOMMEND be safe they are not professional
These guys are total amateur hour. Avoid. Was hoping to use the Portofino as our wedding hotel. With a wedding, THE WORST thing that can happen is to work with bad vendors, since there are so many moving pieces. The folks over at Portofino are slow, unresponsive, and generally not easy to work with. Even though our wedding is many months away, we've decided that life is too short to work with AMATEURS. They're not flexible and they nickle and dime you on everything.
my wife and I celebrated our wedding anniversary here. It was a wonderful stay at this hotel. Great rooms with awesome views. excellent customer service with very friendly staff. We had drinks at the baleen lounge. Great atmosphere and music.
Great place to stay.
Great place. Facilities were beautiful, and clean. Staff was extremely friendly, helpful and well trained. Restaurant had good food and drink with friendly staff that went out of their way to add a personal touch. Excellent experience.