Check-out ends at: 11:00
Tse'elon Beach, Kinneret 433000, Israel - רמות, North District - Israel - 433000
Check-out ends at: 11:00
Bad experience, Not worth the money
Reviewed 14 november, 2022
Terrible experience, I ordered room with pool. Based on their web the pool should have been warm, but it wasn’t. When I went to talk with the manager he told me that he cant do anything. It is not worth the money, the management team do not care about their customers. It is been more then five days since I asked for a manager to call me. If you asking me, do not go to this place, you can get better experience in other places.
Reviewed 1 november, 2022
Had a wonderful first time, two night stay at the Setai Galilee. The Setai is clearly working hard to overcome the recent negative reviews. Everyone was very gracious and helpful from the moment of check-in to checkout. Almost every employee greeted us with a friendly smile. Breakfast and dinner offered a wide variety of good food. Stayed in attractive, spacious villa with its own clean pool. Setai was a wonderful jumping off point for walks/hikes at Gamla Nature Reserve, Mevo Hama, and Nakhal Meitsar. Dina, one of the managers, went out of her way to be helpful.
Reviewed 24 october, 2022
If you like a dirty hotel with lots of smoking and non-English speaking staff, then this place is for you. If not, then stay away from this hotel My wife and I just went to this hotel to get away from Jerusalem and relax. This hotel is very expensive and based on the price, you would think that this hotel was a nice 5 star hotel. It is not. The issues we saw and experienced would be what you would expect from a one or two star hotel, not from a hotel at this price point! I should have looked at the previous reviews before booking this hotel. The bad reviews are all true. The hotel is very dirty, issues in the room that took multiple calls to the front desk to fix, the hotel staff in the restaurant do not speak English so it is hard to order food and the worse part, everyone is smoking everywhere. If you look at the web site in both English and Hebrew, it says the Hotel Grounds are all smoke free. This is far from the case. We asked the hotel staff multiple times to ask the people around us to stop smoking at the pool and at the restaurant and the hotel staff just did not care.
Reviewed 23 october, 2022
Ordered the most expensive room with a promise of a lake view and got the plantation view with no apologies just poor explanation. The private pool didn't have circulation of the water, asked to fix it and it didn't happen. one bath robe. coffee in the breakfast is served in paper cup. room service don't arrive on a tray or a plate but on a plastic box like take away.
Beautiful setting - Terrible service
Reviewed 23 october, 2022
I’ll start by stating that I stay in hotel for work weekly and have never written a bad review. Setting is beautiful…. That being said the service was absolutely horrendous…. You can’t make it up. . Check in just demanded passport , no pleasantries or information related to hotel. Just openly rude to a nice couple if I can say so myself. . A cart takes you to the room , driver / bellboy didn’t even offer to bring luggage to the room, he just dumped luggage and left. Seems like standard practice at this location. . Spa is a whole story , but in short treatment rooms open right up to public area. No robes, towels , slippers offered. If you ask they do have lockers. Wouldn’t allow us to put treatment payments on our room. Same as other staff … no information offered zero customer service. . Pool - no one man’s a towel or lounge chair area. After 10 min we found a waiter and he said there are no more lounge chair covers available. Looks like they lay them out in the morning and leave them for remainder of day. Waited a half hour for a menu and then no one returned to take an order. On the way out we asked the server what was going on …. He said better to get a drink in the lounge. ( one poor fellow in charge of seating , towels and orders for a fully booked hotel ) . We head to the lounge, sever openly yawn upon our order ( simple straight forward glass of wine and salad). Asked for olives three times and they came out 45 min later, he kept saying sorry I forgot. ( at the time there’s tables were occupied. It was quite funny to see food come out and they kept mixing up the location of delivery. Once pizza made it to all the tables before the correct one. . Morning breakfast coffee was served in cheap disposable cups. ( keep in mind rooms were close to $800 a night ). . Decided to sit on our balcony and juts relax there. Within 5 minutes the cleaner for the room next door threw buckets of water on the half wall that divides the rooms. I got covered in dirty ( sponga) water. . Maintenance Is terrible, broken light fixture , signage , missing tiles in private pools. Broken glass and cigarette butts outside our room. List goes on and on. . Met with the manager , gave me his number and said next time I should book directly with him. No discount and no apologies. Not an hour later he calls to tell me we owe $60 for food that was out on the room. They should have our CC on file but of course seems like they mixed it up. . Friends of ours took 15 rooms that night and are all disputing the charges. . Location and concept are fantastic but the hotel is broken. Shocked that the Setai would stoop to such a low level. I hope ownership will take note and revamp the facility.