Baseado em 436 avaliação
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Informações do estabelecimento
Este encantador hotel fica em Lake Detroit. O Marriott Rochester Mayo Clinic dispões de ligação à internet por Wi-Fi nas áreas comuns. A receção está aberta o dia todo.
Saída até: 11:00
Comodidades do estabelecimento
Comida / BebidaRestaurante
Comodidades / Instalações para negóciosSalas de Reuniões
Piscina e comodidades de bem-estarPiscina Interior..
Serviços de recepçãoConciergeDepósito de bagagens
Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
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Resumo das pontuações
Qualidade do sono
Staff on the Marriott in Rochester A+100%Exceptional
Avaliou em 7 de novembro de 2021
There were a couple of mistakes on the booking reservations end indicating the hotel room had been confirmed and fully paid through points. Due to the miscalculation of the reservations via the APP the hotel remedied the difference. Everyone on the hotel staff, and a manager, Angela, a team member: Cody, and later on Katie, then Jack--all of these various staff members did something during our stay that was exceptional and meaningful. The best kind of gifts are the ones you need and the staff members exceeded our expectation when they made things right, and kept being terrific throughout our weekend stay. I will continue promoting Marriott Hotels due to the way that the Elite Management handled our matter in a difficult scenario. Equally, the rooms, staff at the hotel, breakfast and every aspect of our stay at the Marriott in Rochester = top notch hotel staff, facility & amenities!
A real disappointment- should not be a MARRIOTT!
Avaliou em 16 de junho de 2021
I am a Bonvoy member and can't think of any Marriott that has been so disappointing from start to finish. Arrival- the hotel had my email and should have emailed ahead that the road in front of the hotel was under construction. After attempting to find the hotel, call the front desk and drive around, I finally located the entrance. We sat around the street corner in a line that moved at a snail's pace. There was one man attempting to valet park cars and unload luggage at the same time. We gave up after 10 minutes and unloaded are car in the middle of the street in 90 degree weather after we saw 3 other cars do the same. Everyone else doing this was in their late 70s and I was worried they might collapse from exhaustion. Room- our room was expensive and outrageously overpriced. $344 a night for concierge amenities that are essentially not offered because of COVID. They should reduce the price and admit that there is no reason to pay extra for a room that has nothing except terrible coffee at 630 in the morning. Although most Mayo patients have to be at the hospital early in the morning, there was no coffee available until 6:30. My room had a terribly outdated tub/shower combo that failed to stay at the appropriate temperature and the valve was so loose it went from scalding hot to freezing cold. The towels were gray and threadbare. How is it possible that no one from Marriott has come and threatened to take away their association with them. This is not a Marriott. Every single thing in the room was outdated except for a nice small chair in the window. Food- the downstairs restaurant was closed "due to Covid" despite every other hotel in walking distance being open for business. You could order room service from the neighboring hotel but nothing was available in the lobby. Front staff- varied from extremely aloof to friendly but completely overwhelmed. The valet was prompt but since he acts as the bellman as well, he was unable to get our bags and no trolleys were available for over 15 minutes so I lugged two rooms worth of luggage downstairs and to the car. Do not stay at this property. If you are traveling with someone that has a hard time walking distances, stay at another property and either use a wheelchair or shuttle service. Once we saw the other properties that were one block away, we felt even more cheated by our ugly, depressing and outdated hotel.
Be on guard. Terrible.
Avaliou em 13 de junho de 2021
We are Bonvoy and whatever the highest Marriott status is and now back again to this conveniently located dump for the second time in three weeks. Why? Because last time we complained about the service and dust and uncleanliness of the room and got a substantial discount. So we booked again for the concierge floor and a suite if possible. Now we have a room with only one vanity on the concierge floor for which the sign says open 24 hours and in smaller type Mon-Fri until 3pm This is Sunday and it is locked tight for 24 hr access for water and snacks. Our room is the same drab & dreary but seems very clean and even smells fresh. The front desk personnel, while generally amiable borders on rude and indifference when it came to asking for a room change with two vanities. Further, there was no porter service so with three bags and a wheel chair we made it to the elevator by ourselves. The elevator barely gives you time to load with the doors keep closing. The room lighting is appalling... the low voltage type. About the dust...a moment ago I dropped some shoes on the floor-carpet and a plume of dust came up. We understand that one person owns this hotel and the one across the street, the Grand Kahler, and they are very disliked and apparently tight. So be on guard especially if you would like to pay more at a Real first class hotel. No doubt the value will be obvious.
No housekeeping on Saturdays
Avaliou em 20 de abril de 2021
April 10-18. Our stay at the Marriott was for medical assessment at Mayo. We had three rooms as we were an extended family. The hotel appears to be renovated. Lobby is very nice.Rooms were nicely furnished. they had an indoor pool which was unheated. A jacuzzi was available . Vending machine was very sparse as our second weekend rolled around. Our initial laundry took two days as someone at the front desk placed it in the wrong location and it wasn't picked up. We discovered on our second Saturday, that there was no room service on Saturday . Services in the area revolve around Mayo Clinic and most of the " subway" shops- for food and clothes- close on Friday afternoon and reopen on Monday . On the plus side, there is a fantastic room service that can be accessed by calling the front desk. The restaurants at the Kahler Hotel, a sister hotel to the Marriott, are open and one of them does room service. All staff was very pleasant A disappointed guest.
DISGUSTING!!! What Happened to this Hotel???
Avaliou em 12 de abril de 2021
This Marriott is an embarrassment!!! Moldly walls, slimy toilet and holes in the sheets. I’m a Marriott Ambassador Level and have stayed at this hotel many times in the past. We’ve talked to the front desk three times over the past week...nothing has changed. Such a disappointment on all levels...management, service & quality!!!