Marriott

Diárias a partir de

$ 150

Exterior
Entrada Interior
Lobby

Avaliação TripAdvisor

Baseado em 436 avaliação

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Este encantador hotel fica em Lake Detroit. O Marriott Rochester Mayo Clinic dispões de ligação à internet por Wi-Fi nas áreas comuns. A receção está aberta o dia todo.

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Informações do estabelecimento

Este encantador hotel fica em Lake Detroit. O Marriott Rochester Mayo Clinic dispões de ligação à internet por Wi-Fi nas áreas comuns. A receção está aberta o dia todo.

Entrada a partir de: 15:00

Saída até: 11:00

Comodidades do estabelecimento

Comida / Bebida
Restaurante
Comodidades / Instalações para negócios
Salas de Reuniões
Diversos
Elevador
Piscina e comodidades de bem-estar
Piscina Interior..
Serviços de recepção
ConciergeDepósito de bagagens
Sem berços/camas para crianças disponíveisSem camas desdobráveis/extra disponíveisO estabelecimento é limpo com produtos desinfetantesO estabelecimento confirma que está a implementar medidas adicionais no domínio da segurança dos clientesO estabelecimento confirma que está a implementar medidas adicionais no domínio da limpezaEstabelecimento para não fumadoresÉ fornecido gel desinfetante para as mãos aos hóspedesReceção 24 horasInternet sem fios grátisServiços de lavagem a seco/lavandariaAcesso para cadeiras de rodas (poderá haver algumas limitações)Café/chá nos espaços comunsTransporte para o aeroporto (sobretaxa)É obrigatório o uso de máscara no estabelecimentoReceção com acesso para cadeira de rodasAcessibilidade nos quartosApoio para excursões/compra de bilhetesPiscina com acesso para cadeira de rodasSalão de festasPequeno-almoço disponível (sobretaxa)Bar/LoungeCasa de banho acessível para cadeiras de rodasCofre na receçãoJornais grátis no lobbySala de fitness 24 horas por diaRestaurante no local com acesso para cadeira de rodasSnack-bar/pastelariaServiços de conciergeBagageiroEstacionamento (sobretaxa)Circuitos para caminhadas/bicicleta nas imediaçõesEspaço para conferênciasCaixa ATM/bancoBusiness center aberto 24 horasSalão de baileSalão de banquetesLojas de presentes ou banca de jornalCaminho acessível em cadeira de rodasSalas de reuniões/business center com acesso para cadeira de rodasLojas no localÁrea para piqueniquesServiço para casamentosCentro de fitness com acesso para cadeira de rodasAlarmes visuais nos corredoresEstacionamento com motorista (sobretaxa)Dispositivos de assistência auditivaTransporte grátis para a zona comercialO estabelecimento segue as orientações de higiene e limpeza de uma entidade reguladora ou de uma marca Commitment to Clean (Marriott)Tire partido das várias opções de entretenimento e lazer ao seu dispor, incluindo uma piscina interior, uma banheira de hidromassagem e uma sauna. Wi-Fi grátis, serviços de concierge e uma loja de preDimensão do espaço para conferências (metros): 931Dimensão do espaço para conferências (pés): 10021

Avaliação dos hóspedes

TripAdvisor

Pontuação dos viajantes
  • Excelente

    201

  • Muito Bom

    134

  • Bom

    56

  • Razoável

    26

  • Ruim

    19

Perfil dos viajantes
  • Negócios

    147

  • Romântica

    70

  • Viagem a sós

    44

  • Família

    110

  • Viagem com amigos

    15

Resumo das pontuações
  • Atendimento

  • Custo-benefício

  • Limpeza

  • Localização

  • Qualidade do sono

  • Quartos

Staff on the Marriott in Rochester A+100%Exceptional

Avaliou em 7 de novembro de 2021

There were a couple of mistakes on the booking reservations end indicating the hotel room had been confirmed and fully paid through points. Due to the miscalculation of the reservations via the APP the hotel remedied the difference. Everyone on the hotel staff, and a manager, Angela, a team member: Cody, and later on Katie, then Jack--all of these various staff members did something during our stay that was exceptional and meaningful. The best kind of gifts are the ones you need and the staff members exceeded our expectation when they made things right, and kept being terrific throughout our weekend stay. I will continue promoting Marriott Hotels due to the way that the Elite Management handled our matter in a difficult scenario. Equally, the rooms, staff at the hotel, breakfast and every aspect of our stay at the Marriott in Rochester = top notch hotel staff, facility & amenities!

maraannmae

A real disappointment- should not be a MARRIOTT!

Avaliou em 16 de junho de 2021

I am a Bonvoy member and can't think of any Marriott that has been so disappointing from start to finish. Arrival- the hotel had my email and should have emailed ahead that the road in front of the hotel was under construction. After attempting to find the hotel, call the front desk and drive around, I finally located the entrance. We sat around the street corner in a line that moved at a snail's pace. There was one man attempting to valet park cars and unload luggage at the same time. We gave up after 10 minutes and unloaded are car in the middle of the street in 90 degree weather after we saw 3 other cars do the same. Everyone else doing this was in their late 70s and I was worried they might collapse from exhaustion. Room- our room was expensive and outrageously overpriced. $344 a night for concierge amenities that are essentially not offered because of COVID. They should reduce the price and admit that there is no reason to pay extra for a room that has nothing except terrible coffee at 630 in the morning. Although most Mayo patients have to be at the hospital early in the morning, there was no coffee available until 6:30. My room had a terribly outdated tub/shower combo that failed to stay at the appropriate temperature and the valve was so loose it went from scalding hot to freezing cold. The towels were gray and threadbare. How is it possible that no one from Marriott has come and threatened to take away their association with them. This is not a Marriott. Every single thing in the room was outdated except for a nice small chair in the window. Food- the downstairs restaurant was closed "due to Covid" despite every other hotel in walking distance being open for business. You could order room service from the neighboring hotel but nothing was available in the lobby. Front staff- varied from extremely aloof to friendly but completely overwhelmed. The valet was prompt but since he acts as the bellman as well, he was unable to get our bags and no trolleys were available for over 15 minutes so I lugged two rooms worth of luggage downstairs and to the car. Do not stay at this property. If you are traveling with someone that has a hard time walking distances, stay at another property and either use a wheelchair or shuttle service. Once we saw the other properties that were one block away, we felt even more cheated by our ugly, depressing and outdated hotel.

lwohara

Be on guard. Terrible.

Avaliou em 13 de junho de 2021

We are Bonvoy and whatever the highest Marriott status is and now back again to this conveniently located dump for the second time in three weeks. Why? Because last time we complained about the service and dust and uncleanliness of the room and got a substantial discount. So we booked again for the concierge floor and a suite if possible. Now we have a room with only one vanity on the concierge floor for which the sign says open 24 hours and in smaller type Mon-Fri until 3pm This is Sunday and it is locked tight for 24 hr access for water and snacks. Our room is the same drab & dreary but seems very clean and even smells fresh. The front desk personnel, while generally amiable borders on rude and indifference when it came to asking for a room change with two vanities. Further, there was no porter service so with three bags and a wheel chair we made it to the elevator by ourselves. The elevator barely gives you time to load with the doors keep closing. The room lighting is appalling... the low voltage type. About the dust...a moment ago I dropped some shoes on the floor-carpet and a plume of dust came up. We understand that one person owns this hotel and the one across the street, the Grand Kahler, and they are very disliked and apparently tight. So be on guard especially if you would like to pay more at a Real first class hotel. No doubt the value will be obvious.

TravelfromDC

No housekeeping on Saturdays

Avaliou em 20 de abril de 2021

April 10-18. Our stay at the Marriott was for medical assessment at Mayo. We had three rooms as we were an extended family. The hotel appears to be renovated. Lobby is very nice.Rooms were nicely furnished. they had an indoor pool which was unheated. A jacuzzi was available . Vending machine was very sparse as our second weekend rolled around. Our initial laundry took two days as someone at the front desk placed it in the wrong location and it wasn't picked up. We discovered on our second Saturday, that there was no room service on Saturday . Services in the area revolve around Mayo Clinic and most of the " subway" shops- for food and clothes- close on Friday afternoon and reopen on Monday . On the plus side, there is a fantastic room service that can be accessed by calling the front desk. The restaurants at the Kahler Hotel, a sister hotel to the Marriott, are open and one of them does room service. All staff was very pleasant A disappointed guest.

285bethi

DISGUSTING!!! What Happened to this Hotel???

Avaliou em 12 de abril de 2021

This Marriott is an embarrassment!!! Moldly walls, slimy toilet and holes in the sheets. I’m a Marriott Ambassador Level and have stayed at this hotel many times in the past. We’ve talked to the front desk three times over the past week...nothing has changed. Such a disappointment on all levels...management, service & quality!!!

aWineGuy