BEST WESTERN Hotel Roma Tor Vergata

good news very good value, but at a price, despite only 10 mins walk from 2 Metros, it is three stops and well over an hour to central Rome. Local area is rough, but can't say dangerous. Rooms are clean, fridge didn't work and maid forgot 4 days running to replace sugar- admittedly little things. Avoid breakfast like the plague, have used Covid as an excuse to not provide a buffet, EU8 for an apple, croissant, tiny town cornflakes and a coffee. No bar, didn't bother finding if restaurant was open

Me and my partner visited this hotel and was horrified in minutes. Receptionist with red hair and glasses was very rude and unprocurable, seemed like the world was against her and everything was a chor (we only asked for a spoon) and with a look of terror got declined. The We asked to heat up our ready meals as nothing there was open basically like a ghost town with a coffee machine in plastic little shot cups for €0.50 😅 don’t get me started on the location, makes boys in a hood look like the ritz. The only reason I gave this hotel 1 Star is because the rooms was tidy and cleaned daily. Also because If I didn’t give the start I wouldn’t be able to to write this review. To add me and my partner chose to get a hostel as the hotel was ridiculously far from Rome and expensive when we arrived at the hostel It was straight away more welcoming with an iron, kettle and cutlery 😅 and the location was amazing close to everything. Moral of the story never stay at the hotel Roma tor Vergata or do your research. Who ever gave this hotel 4 stars deserves prison time at least 20 years. Ps- the pictures are misleading.

Hotel is in a rough aria gym is closed bar is closed and the restaurant is closed but ther is breakfast in the morning so why the restaurant is closed after breakfast is beyond me the staff said if you want something to eat there's a machine so yeah if you want crisps there is a pool which is small but you have to book that only 4 people at the pool at once if you book it you get it for six hrs which is good for you but not for others who don't get a slot maybe in fairness 2hr slots would be more sensible

Extremely Terrible Hotel! No costumer service standards at all. You feel unwelcome and like you are doing them a favour being here ! Tacky interior ! No milk provided . This hotel isn’t managed it’s run by amateurs... please don’t give me a poor response because you feel that the staff are highly trained because That’s far from the truth very very very poor standards doesn’t deserve a 4 star review ! Not to mention being given scissors to cut a pizza ! Apparently this is Italy right? It’s laughable...... grim grimey ghetto area ..... far far away from anything accessible metro link to Rome city 🌃 but you have to leave early due to the city being run down ! I’m mortified with my experience !! What is your explanation!!!!!!

Do not come here .. staff are rude , woken up by carpet fitters at 7am .. no warning , no apology no manager to speak to , the restaurant gave me scissors to cut a pizza ! Room not cleaned Just a terrible atmosphere . They state they want to feel at home .. I don’t believe the words match the actions