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Don't expect your deposit back
Opinión escrita el 6 de Septiembre de 2019
They charge a deposit and when you check out the refund your deposit the recharge you the deposit amount for a false claim of damages to the room. I would never go to this place again. I would sleep in your car first. I reserved it though Priceline and even they wouldn't fight for me. I went to my Bank and they went to bat for me and refunded my money because I had a receipt showing the refund... The law states that if they refund and give you a receipt and then charge you again that is fraud and is illegal... The place is also far from ADA compliant. The hand rails on the handicapped ramps are about 18 inches off the floor so you have to crawl on your knees to use the hand rails not to mention the ramps are far too narrow for allow access for wheel chairs. The place is unsafe an unsanitary. I became very ill from something there, fever and vomiting. DO NOT GO THERE.
Nice staff, but a dump of a hotel. Do not book hotels with Alaska Hotel Service. It's non refundable.
Opinión escrita el 11 de Agosto de 2019
This is hands down the worst hotel I've stayed at. While the staff was friendly and welcoming, the room smelled like an ashtray, even though the rooms are all non smoking. Bed linens, table and tub were clean and you can tell the housekeepers did their job. My issue is the mechanical side of things. The air conditioner was a joke. It was noisy, around 78 decibels. It was tampered so you couldn't just put it on fan mode. The windows did not open wide enough to keep your body cool. The remote control needed new batteries. The TV had to be turned on manually by pressing the side button. The sofa had stains that were so gross I had to put bed linens on top of it just to sit down. The doors had so many scratches that could be easily painted over in 2 minutes, but they just leave it to show the guests how they little they care about maintenance. The sink was old, stained and disgusting. It shows it's age, but again, this particular owner of the Choice Chain doesn't care about impressions. See photos. They tell you everything. Because of the air conditioning unit, I slept only 30 minutes on my first night. My trip was prepaid for and I wasn't eligible for refund. I fled the hotel to stay 15 miles east at Sheraton in Pomona, which was a treasure of a hotel. I do love Alaska Airlines, but I will never book a hotel through them in the future. It's non-refundable. Normally, if I had made reservations and I saw my room, I would have returned back to the front desk, ask for money back and leave the premise. Because I book with Alaska Airlines, it was prepaid for two nights and NON-REFUNDABLE. I explained the situation with Alaska Hotel Concierge who did her best to contact the hotel for compensation. Choice Hotel flat out told them that there was nothing wrong with their hotel. So in summary....two businesses will never earn my business: Choice Hotels (anywhere in the country) and Alaska Airlines (hotel only).
Opinión escrita el 26 de Julio de 2019
I learned why you should read the reviews now. The pictures on the site look lovely and inviting but in fact, we walked in to a horrible situation. We checked in late because we had been driving all day. After getting checked in we went to our rooms. They appeared to be clean. There was alot of kids at the pool and at the hotel in general but that did not really bother me. My daughter started to get sick as did I. Upon looking more clearly at the room, since I did sleep there the previous night, I found mold and mildew throughout my bathroom. I then checked my daughters room and we found the same problem. This may have something to do with it being on the first floor and pool side, but regardless, it should not have been rented. Not only was there mold in the bathroom but on the room archway above the beds. Unacceptable. My friend came and we had a reservation for her but decided to book an AirBNB. I went to the front desk and told the man there that we were checking out and to cancel her stay. I explained to him why I was leaving and he acted as if this was a normal thing. Then, I am in my room, packing things (there is 5 of us in 2 rooms) and taking them to my car. I come back in (this is about 3pm) and there is 4 housekeeping ladies standing outside of our rooms just looking at us as to hurry us along. The front desk person offered us nothing for the inconvenience nor did he say he would have his staff check the room. My husband did take pictures. I will be contacting corporate and sending them pictures. Over the course of 3.5 weeks, I stayed at about 8 Choice Hotels and this by far was the worst. DO NOT BOOK HERE!!
Most worst hotel I ever been !!
Opinión escrita el 14 de Enero de 2019
I booked this hotel for my friends family for two nights . and we checked in around 11 PM and front desk guy charge more and twice and also additional $80.50 . but my bank refused last $80.50 because of unusual transaction . I complaint about this next day(Sunday) and front desk guys are not kindly explain me and they only say they can do nothing untill their manager come which is Monday morning 8 am . my friend family leave monday 3 AM to LAX for thier 6 '00 flight . $260.00 amount they double charged and another $80.50 trying to charge for nothing and more horrible thing is I was waithing to see the manager on monday 8 AM she is kind of hiapanic woman and she came around 8: 20 with holding coffee one hand and she did not say antthing she did not even look at me just talk with same hispanic front desk lady and I was waiting for almost one hour finaly her asst manager came explan me well and she said they will returen the money to my friend account soon as they can . I told her thank you for good explanation for me and kind BUT other employed I saw and meet are really no good especially manager( looks like white lady ) and and also looks like white lady at front desk ... I felt Their races !!!! I can't believe ... They treat guest unprofessionally and trying to charge double money which guest doesn't speak english . and horrible manager and service. Please do not book this hotel at all !! I will not gonna bring my guest to this hotel anymore . !!
Opinión escrita el 12 de Novembre de 2018
I booked a room for my Brother and his wife that traveled in from AZ. The confusing part for myself and them was they were given a room that management knew had a water issue. They walked into the room and the floor was wet ( from the sink leaking). It's hard to explain,but there was a a pan in or by the shower to catch the water. When the shower was turned on water just went everywhere. They decided to just leave the bathroom alone. They said the bed was comfortable and they got a good nights sleep and everything else was fine. Again they told management about it and said they knew about the water issues.
I don't know why they would give a guest a room with known issues. Again is the confusing part.