there are better deals out there
Reviewed 30 December, 2020
if you're coming to Royce city there the only game n town drive a little further in Rockwall I sure you will be glad its sad when you can't seem to get customer service anymore Ido think I need to rethink my next vist
Pretty Great Overall
Reviewed 24 September, 2020
Our family of four stayed here for 5 days while in town for a funeral. We travel a lot and this is one of the cleanest hotels we’ve stayed at in recent memory! My only complaint about cleanliness was that both dining chairs in our room (#104) and the curtains were filthy! (See pics)
The staff was very friendly and helpful.
The pool was closed (presumably because of COVID, even though the pool at another hotel we stayed at in TN in August was open), but the Royse City Holiday Inn website does not state that their pool is closed, and I wasn’t told this when I made the reservation over the phone. Our family, especially the kids, were extremely disappointed that we didn’t get to swim.
Breakfast selection is slightly limited (no fresh pancakes, which we missed because we always look forward to them ☹️) and you must wait in line while a breakfast attendant gets your food...due again to COVID. Not Holiday Inn’s fault.
Other than these minor issues, we had a great stay!
Reviewed 7 October, 2019
Very nice and clean. The bed was comfortable, the air conditioner worked well plus they had a nice breakfast. The car broke down on the interstate and we were able to get a room. We were also able to 'hang out' in the lobby until our car was fixed the next day. The staff was very nice. Thank you.
Reviewed 30 June, 2019
Great Stay, quiet place to relax and sleep. Breakdown below.
Room-2 queen beds and sofa bed-Refrigerator small and microwave oven. Also safe for valuables.
Bed was too soft, pillows from fat to flat in a flash, so not the best sleeping experience but I have to admit I did sleep good, so may be overthinking.
Decor was decent, Toilet had a constant filling issue with chain, opened tank and adjusted and resolved it.
Breakfast provided and they have coffee, juice (Orange and Apple), water and one more drink but I forget. Food was sausage, scrambled eggs, omelets-veggie, muffins, bagels, toast, pancake maker, cereal, yogurt and I believe that's it, food was decent-its free so ya can't beat that. I'd stay here again, good place and great staff.
Not what I expected
Reviewed 24 June, 2019
Miss Renee was GREAT!!!
This was not what I’ve come to expect from Holiday Inn Express. Aside from the very friendly staff it really wasn’t up to par with other HIEs. The beds were very springing so my every move made my wife move as well. The shower several issues with the exception great hot water and great pressure. The phone had issues, the hair dryer didn’t blow hot air, and the ac was pretty loud