Rusutsu Resort Hotel & Convention

With a stay at Rusutsu Resort Hotel & Convention in Rusutsu, you'll be 9.8 mi (15.9 km) from Mount Yotei and 11.8 mi (18.9 km) from Fukidashi Park. This 4-star hotel is 12.9 mi (20.8 km) from Lake Toya and 17.7 mi (28.5 km) from Kimundo Waterfall.Make yourself at home in one of the 531 air-conditio...

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OpenWeather

5

Suíte júnior, para não fumantes (for 2 People, North Wing)

Max. 2 adults and 2 children

5

Quarto duplo (North & South Wing)

Max. 2 adults and 2 children

3

Quarto triplo, para não fumantes (with 1 Extra bed, North & South Wing)

Max. 4 adults and 3 children

2

Quarto tradicional, para não fumantes (For 2 People, North & South)

Max. 2 adults and 2 children

4

Suíte júnior, para não fumantes (for 4 People,North Wing)

Max. 4 adults and 4 children

3

Quarto duplo (with 1 Extra bed North & South Wing)

Max. 3 adults and 2 children

4

Suíte júnior, para não fumantes (for 2 People, North Wing)

Max. 2 adults and 2 children

2

Quarto tradicional, para não fumantes (For 4 People, North & South)

Max. 4 adults and 2 children

4

Suíte júnior, para não fumantes (for 3 People,North Wing)

Max. 3 adults and 3 children

5

Suíte júnior, para não fumantes (For 4 People, North Wing)

Max. 4 adults and 4 children

5

Suíte júnior, para não fumantes (For 3 People, North Wing)

Max. 3 adults and 3 children

3

Quarto duplo, para não fumantes (For 1 Person, North & South Wing)

Max. 1 adult

2

Quarto tradicional, para não fumantes (For 3 People, North $ South)

Max. 3 adults and 2 children

3

Quarto triplo (North & South Wing)

Max. 3 adults and 3 children

Property Info

Check-in starts at: 15:00

Check-out ends at: 11:00

With a stay at Rusutsu Resort Hotel & Convention in Rusutsu, you'll be 9.8 mi (15.9 km) from Mount Yotei and 11.8 mi (18.9 km) from Fukidashi Park. This 4-star hotel is 12.9 mi (20.8 km) from Lake Toya and 17.7 mi (28.5 km) from Kimundo Waterfall.Make yourself at home in one of the 531 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences incl...

13, Izumikawa - Rusutsu, Hokkaido - Japan - 048-1711

Property Amenities

Check-in starts at: 15:00

Check-out ends at: 11:00

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    251

  • Very Good

    396

  • Good

    101

  • Reasonable

    38

  • Bad

    16

Travelers profile
  • Business

    30

  • Couples

    110

  • Solo travel

    27

  • Family

    396

  • Friends getaway

    153

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Resort hotel

Reviewed 5 march, 2020

Very large resort hotel, essentially in the centre of Rusutsu. This is a fairly sprawling place with a Disney feel to it. I would say that it is suitable for families with small children. Also very expensive, but I suppose that is Japan!

Allezlesrouges

The new onsen in the North Tower is truly a wonderful experience

Reviewed 4 march, 2020

This was our 5th time staying at the Rusutsu Resort Hotel and Convention Center. As you might guess, we really enjoy our visits. The skiing is convenient (ski-in/ski out) with 3 mountains to choose. The new onsen in the North Tower was so relaxing and beautiful with indoor and outside pools. And of course we love the option of eating at the many restaurants in this hotel or taking the monorail to the Westin for more selections.

anitah

Hygenic and safety concern regarding the new public bath

Reviewed 19 february, 2020

I am a guest of the North Wing from 16th to 20th Feb. On 19th night at round 10:30 to 11:00, I visited the Kotobuki Hot Spring and encountered some unhygienic and dangerous actions that I believe requires your immediate attention. I spent most of my time at the outdoor open-air baths, and there were two Chinese women with a kid. 1) As soon as they entered, the kid was swimming in the onsen. 2) They were talking out loud in the bath 3) The kid was standing at the outer rim of the open-air baths 4) One woman kept encouraging the kid to jump onto the pile of snow that's along the tree-fence outside the open-air bath. The kid was naked, and the bath at the 4/F. 5) The kid was picking up the fallen snow from outside and putting it into the bath 6) Their actions had quickly scared away at least three local-Japanese guests and eventually me. 7) If I remember correctly, the kid's long hair was not tied up. This is a ski resort, and I am already not much complaining about the extremely poor wifi, smelly toilet and not well tidy room-cleaning. However...the things that happened in the public bath got my last nerve. I feel very disgusting when seeing their action and decide to leave the immediately.

emiww

Poor service quality/offering. Low english proficiency and unapologetic staff.

Reviewed 29 december, 2019

This was probably the worst stay I’ve ever experienced in all my years of traveling to Japan. For a family-oriented resort hotel (upscale, upperupscale?), many aspects were simply unacceptable. The general service quality and offering relative to the ADR charged was poor (midscale-like) and predominantly characterized by a distinct lack of attention to detail and English-speaking proficiency from staff members. Considering the hotel target segmentation is mostly leisure, family, as well as foreign guests, the hotel is sorely lacking the expected service quality and offering. The only positive is perhaps its proximity to the ski slopes, where ski-in ski-out is available. However, I would add that the nearby Westin is just 5 minutes away connected by a mini monorail as well as regular bus service. So if you’re looking for proper brand standards, strong English proficiency, and great service, and you don’t mind paying a little more, you would be much better off staying at the Westin. But let me explain what happened. My family and I stayed for 4 nights at the south-wing of Rusutsu Resort Hotel. We’re 4 and stayed in one room (the hotel charges per head). Of the four beds in the room, one of which provided was a sofa bed, and let’s just say that bed was beyond sleep-able. You can clearly feel every spring underneath when you lied down, which could’ve been easily fixed if the housekeeping staff had added some bed mats beforehand (attention to detail). When I went to complain, clearly distressed from the poor night of sleep I had just had, the hotel staff promptly said they would fix the issue, however, not one word of apology was offered, and that I feel is inexcusable. The hotel has a decade-old card policy of only 2 cards per room (honestly, where’s the capex??). If I am paying per head for a room, I expect the right to access my room unhindered, but ofc this was not the case. One day I returned from skiing before the others, and I didn’t have a card. I went to the front office staff asking for a card to access my room. The front office staff without explaining anything handed me a new card. Little did I know, he had cancelled both previous cards, which consequently left my other family members without access and only one card for the 4 members of my family. This is ridiculous and of course I only found out when I desperately needed to access my room, only to discover I needed to head back down to the front office. When I complained, once again no apologies were offered… What a waste of time. On my final day I brought all 4 suitcases down to the bell desk. No one was around. I asked front office staff where is bell staff to keep luggage? All he said was “no”. (For a leisure family ski resort hotel, no bell luggage service? This is frustrating). When I asked front office what then I should do? They offered one word “coin locker” and pointed in the direction of the coin lockers. Ok fine. I go there with my family, tried every single coin possible, wasted more time, only to then find out you needed a token from the front office. To add insult to injury, I then discover, the family friends we were travelling with were able to keep their luggage at the bell desk. Now I’m seriously questioning their service standards, whether there is any at all. At this point I was honestly angry, I called for the front office manager. Mr. Yuji [-] came to speak with me (unfortunately he did not speak English either, however another staff helped translate) and I told him all the issues I had experienced. At last the first apology for all my complaints. He apologized sincerely, offered lounge access and also took care of our luggage. However I worry that nothing will change beyond that…

yoboomy3

Winter Activities and Shopping All-in-One

Reviewed 25 december, 2019

My family enjoyed our stay here. We rented ski equipments and went skiing. There’s a children’s area where they can use sled and tube however chargeable at 800yen per person. There are lots of convenient/ souvenir shops within the resort. The kids played at the game arcade. Carousel ride is free for all. The room is clean however look a bit tired. Time for some renovation. Overall we love the resort.

SuzyZoo