Reviewed 14 September, 2021
terrible hotel, never ever stay here. Unfriendly staff, dirty rooms, everything is just terrible. No working TV or wifi, dirty bathroom, no suffices whatsoever, Never ever even consider staying here. Sorry
most affordable near Capitol
Reviewed 1 September, 2019
Nothing fancy but close to many downtown attractions. Just 4 blocks from the light rail on 12rh st. Neighborhood is close to where the homeless hang out and you may see an occasional one but none appear threatening. Rooms are clean and beds comfy and they have a decent free breakfast next to the lobby. The Indian management was friendly and helpful.
Horrible Customer Service
Reviewed 25 July, 2019
I called the hotel to be connected to my husband room, the operator (lady) that answered the phone stated that she was outsite, that if give her the room number she can connect me. I told her I don't know his room number thats why I asked to be connected to operator. She told me I can't connect you if don't lnow the number. She asked me over and over to give the room number, after I told her couple of times that I don't know the room number otherwise if I know I won't talking to you.The answered that I got from from her was "Im outside and do you think I have nothing else to do but answering the phone. I told her what? where did that come from? She told me what do you want me to do? I just hung up the phone.
Bug night express
Reviewed 16 February, 2019
Expedia booked me a room here on January 30th, 2019, It was a nightmare. Americas Best Value Inn, my wife and I arrived that afternoon, right away we both were bitten by something several times. I assumed it was flea's. I called the manager and explained what was going on, he said the hotel was booked and he didn't have any more rooms for me to move into.
My wife and I had a reception with a group at 5 pm, we got ready and left. We returned around 11:30 pm, and again were attached by whatever was n the room.
Most of the night was restless for both of us. The next morning I called the Hyatt Regency to see if they had available rooms, and they did. we booked it for our second night in Sacramento..
I let the Manager know that we couldn't stay there because of the bugs. He said "let me put you in another room", I told him why didn't you tell me or do that when I asked the previous night., he said "I can now". I told him I had already booked the room, and my wife won't stay here another night.
He said, "there is no refund because you booked the room through Expedia", I said "Refund, you expect me to stay in this bug infested rat hole, I don't think so", gave him the keys and left.
Reviewed 4 June, 2018
BEWARE: BEDBUGS! I pulled back the sheets after checking in and found bedbugs. Immediately went back down and said I would not stay there and asked for a refund. They agreed, but now I have been on the phone with the owner at least a dozen times and they are giving me the run-around and it's 3 weeks later and still no refund. WTF?!