Comfort Suites Salem-Roanoke I-81

With a stay at Comfort Suites Salem-Roanoke I-81, you'll be centrally located in Salem, within a 15-minute drive of Valley View Mall and Green Hill Park Trailhead. This hotel is 2.6 mi (4.1 km) from Roanoke College and 3.6 mi (5.8 km) from Salem Civic Center.Make yourself at home in one of the 72 a...

More details

OpenWeather

1

Suíte, Acessível, para não fumantes

Max. 4 adults and 3 children

1

Suíte, para não fumantes

Max. 6 adults and 5 children

1

Suíte, 1 cama King com sofá-cama, para não fumantes

Max. 4 adults and 3 children

1

Suíte, Acessível, para não fumantes

Max. 6 adults and 5 children

1

Suíte, 1 cama King com sofá-cama, Acessível, para não fumantes

Max. 4 adults and 3 children

1

Suíte, Várias camas, Acessível, para não fumantes

Max. 6 adults and 5 children

Property Info

Check-in starts at: 15:00

Check-out ends at: 11:00

With a stay at Comfort Suites Salem-Roanoke I-81, you'll be centrally located in Salem, within a 15-minute drive of Valley View Mall and Green Hill Park Trailhead. This hotel is 2.6 mi (4.1 km) from Roanoke College and 3.6 mi (5.8 km) from Salem Civic Center.Make yourself at home in one of the 72 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Convenienc...

100 Wildwood Rd - Salem, Virginia - U.S - 24153

Property Amenities

Check-in starts at: 15:00

Check-out ends at: 11:00

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    120

  • Very Good

    113

  • Good

    51

  • Reasonable

    20

  • Bad

    28

Travelers profile
  • Business

    30

  • Couples

    99

  • Solo travel

    12

  • Family

    137

  • Friends getaway

    12

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Overrated

Reviewed 12 november, 2022

Arrogant and unfriendly staff, average room with unclean bathroom, would never stay at this location. Earlier, I had good experience with other Comfort Suites location, but this location doesn’t meet standards of Comfort Suites. Stay away!

Mike W

Attitude Problem

Reviewed 16 october, 2022

Hotel was clean but room furniture is tired. 3 story hotel with one ice machine on 1st floor which was not working. The biggest complaint was the attitude of the front desk clerk from the very first moment we arrived. We literally waited to be acknowledged and checked in for 5 minutes as She sat behind the counter on the computer. She did not make any effort to acknowledge us or apologize for the delay. After checking in, I discovered the one ice machine was broken and the desk clerk only reply was “ it happened before”. There was no effort to resolve the problem or apologize. After a request from my wife to resolve the situation, we were informed that We were being unreasonable and that She didn’t have to bend over backwards to satisfy us. The hotel did end up providing bagged ice but the experience was enough for us to avoid this hotel in the future.

John L

Lovely Stay

Reviewed 6 october, 2022

Racing home to Florida after Hurricane Ian, made a last minute reservation here -- was hesitant to do so based upon the reviews. But we had a lovely time. The gentleman at the front desk (I believe his name was Leon) couldn't have been kinder. Warm and helpful! Our room was comfortable and clean. Had a fabulous Italian meal at Mama Maria's around the corner from the hotel. Our entire experience helped us during a stressful time. Would definitely stay again.

SRQShawn

Horrible Front Staff

Reviewed 18 august, 2022

After booking online, I drove with my 2 children under the age of 2 hoping to get them out of the car finally to a room and the manager told me they do not give rooms to locals within 60 miles. I told her we was there because my mom, who is a Marine veteran, was going to the Salem VA for cancer treatments but she didn’t care. I’m not sure why they couldn’t call me before then since I booked the room weeks ahead of time. I brought my babies in so they could get out of the car since they had been sitting in it for over 2 hours, to call my mom to relocate and she proceeded to tell us she was calling the law. They have rented to me several times before when I would pay for my mom to stay there or even when I came with her. When I asked about a refund, she said I would have to contact the third party administrator. We are a family of 4 and both my husband and I work hard so we depend on that $560 and can’t wait for whatever process that is! Especially since I have to spend more to go somewhere else. So after going 5 miles down the road and getting a room with no problem, I googled the distance and I live 82 miles from there. So not only did she lie, but I still don’t know when or if I will get my money back.

amandamH2202CW

Beware

Reviewed 17 august, 2022

Beware don't come to this hotel. Long story short. If I could give this place negative stars I would. I stayed at this location on July 1st. My family and I checked in went to our room and the bathroom wasn't cleaned and still had towels from previous person and after some time we realized the ac was not working. Went to call the front desk the phone didn't work. So we went down and the front dest lady came up and said "doesn't surprise me it's not working but unfortunately there is no other rooms I'll have to talk to the manager in the morning she will be here by 8am because I'm unable to refund you anything and we have no other rooms." We stuck around in the morning to talk to the manager and she never showed up. Later on that day she emailed me and agreed to give me half my bill back to me. It's now been a month and a half and can never get ahold of the manger and she never replies back to emails. I've sent multiple emails and called multiple times with no email back or phone call back yet.

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