Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
Hay detalles que pueden mejorar
Opinión escrita el 4 de Julio de 2021
En general el Hotel está bien en pero hay detalles básicos que en verdad pueden mejorar.
El hotel tiene una bonita terraza en la que No puedes disfrutar de ella salvo que consumas en su restaurante (con menú bastante limitado). Por cierto hay un muy diminuto anuncio, para aclarar esta prohibición, así que si se ocurre que es buena idea disfrutar de la comida que pediste de afuera o trajiste, te van a correr de ese lugar como lo hicieron con nosotros. Cabe mencionar que es 4 de Julio y hay muchos huéspedes comiendo en el lobby por que no les permitieron estar en la terraza y hay una lógica, no hay muchos restaurantes cerca y nadie quiere tener el cuarto con olor a comida toda la noche. Por cierto la terraza está vacía y son las 8:20 pm.
Otro comentario es que al llegar nuestra habitación tenía ropa colgada de otros huéspedes, la alfombra tenía detalles de limpieza y en verdad como primera impresión no te otorga la certeza de que ponen mucha atención en la limpieza. En el front desk fueron amables y solucionaron el problema de inmediato, otorgándonos otra habitación.
Debes de considerar que el cuarto es amplio pero NO tiene cafetera.
El estacionamiento es bastante caro.
El Barrio es tranquilo y aparentemente seguro.
Have had better Marriott...
Opinión escrita el 27 de Julio de 2021
Was here for a conference. Decent Marriott quality, good location. Lots of construction going on. Seems recently updated but a little dark in the room. Very busy checkin. Fridge in room. Higher up, better views.q
Worst hotel in San Francisco! Do not stay in it!!
Opinión escrita el 22 de Julio de 2021
When I arrived on July 21st the front desk clerk (a chubby black dude) was been rude with a guest and I had to wait for him to finish his rudeness in order to check in; that was my first warning!
Then the Valet Parking did not work properly in none of the moments I asked for my car
When I asked for a cork screwer the girl at the front desk told that she had one but I needed to go down for it (what kind of hotel service is that!!??) When I arrived downstairs she did not have it and did nothing to find one! The bar clerk finally was the only one that helped me find one!
We stayed two nights (21-22 July) and I specifically asked for the room cleaning each day and they did NOTHING to clean our room!!! I had to ask for new towels and they left them outside my door!!
Very clean, comfortable and safe
Opinión escrita el 19 de Julio de 2021
This hotel was just as expected, based on the website photos. It is newly renovated and very clean. The front desk staff are excellent at their jobs, friendly, yet professional, and very helpful. I appreciated that we could choose specific days for housekeeping since I don't see the need for housekeeping daily (might be a pandemic thing, but what a good idea). I stayed in a comfortable king room and my kids were in an equally nice room with two queens. The coffee at the lobby coffee shop is good and we liked the bright, clean lobby with loads of options for gathering/seating. It is an easy walk to the ferry building, salesforce park, market street, union square. We had a car one day and found free street parking very close by. I walked in the area alone during the day and felt very safe. Ubers in the city were cheap and quick to arrive. Great stay!
Very disappointing on several fronts
Opinión escrita el 14 de Julio de 2021
There are several reasons I would not recommend a stay at The Clancy. First of all and most importantly, the attempt to extract more money from me by charging for internet access to me is reprehensible. When one stays at a Super 8 you get complimentary internet access for God's sake. Certainly a 5 star hotel that charges 5 star rates should provide internet to its guests. I am not a Marriott Rewards member so in order to receive internet, I entered my room number and last name expecting to pay the $14,95 to be able to have internet. After doing so, I did several things online expecting to pay the fee and then answered a phone call and talked for about 10 mins. Upon returning to my laptop from the phone call, the internet was disconnected and I was unable to use it again. I called to the front desk who connected me to a tech support person who made many, many attempts over the course of roughly 30 mins. to get me back online to no avail. I finally went downstairs to speak to someone in person. By the luck of the draw, the young man working at the front desk named Michael was able to get me back online by going in to the hotel system and fixing the problem. Kudos to Michael, an employee dedicated to customer service!
I also was charged $85 to park when I was riding a motorcycle and the fee was supposed to be $40. I only ascertained this by calling and asking for a breakdown of the charges pending on my credit card since I never received a folio either on paper or by email. Upon speaking to the Front Desk Manager she was very helpful about the matter and is crediting my account for the entire parking fee. That was not necessary but a positive gesture. However, one has to wonder about why the charge was made in the first place.
I also went down to the Seven Square Taproom (the onsite restaurant) to have dinner and was told by the bartender to have a seat and the hostess would be with me shortly. After waiting 10 minutes and seeing no hostess, I asked the bartender if I were to sit at the bar ight I get some food and drink since I never had seen a hostess. He was apologetic and very attentive and a very nice person and took good care of me from that point forward. However, whomever the hostess was failed totally and I should not have had to approach the bartender to be served (when my preference was to sit at a table, not at the bar).
Lastly, there was no in room coffee maker and my guess that reason for that was so guests go downstairs and get coffee from the coffee shop thus increasing profits. I cannot of course prove that but regardless, a 5 star hotel should have complimentary coffee with a coffee maker in the guest rooms.