Service animals not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 30 reviews
El peor hotel de Toluca
Usually I stayed three nights in Toluca for bussiness trip, and this hotel is just the worst I ´ve ever been in Toluca. To sart with, it is too noisy, NOT HEATING in a ever cold city, Not elevator, the people in desk front are just two mean ladies that just say "that is all we can help you, we cannnot do anymore...". I was totally unsatisfied of their service. The rooms arw moisty and stingy. This is all true, but I really do not challenge you to try on...
The worst hotel I've ever been in my life
I stayed in this hotel for three nights on a business trip. As I arrived I was told they could not find my company prenotation so I was given a dirty, cold room just above a garage, where I spent my first night. The day after I was moved to the actual room (they found the prenotation finally), which was a bit cleaner (don't want to talk about the towels), but still cold and where a loud noise was coming from the bathroom during the night. A the reception the girls were nice but none of them was speaking English, which is absurd in a hotel. When I left I asked a receipt and I was told they would have sent me via email, well after two weeks I'm still waiting. I will never go in a Best Western Hotel again in my life, I promise.
Muy amables, pero no hay personal para atender todas las áreas. La señorita de recepción y ama de llaves preparan alimentos en el restauran ya que no hubo personal especifico de esa área, desatendiendo sus puestos de trabajo, no funcionó control remoto de TV y no hubo quien pudiera solucionarlo.
Ojalá hubiera leído las críticas antes de hospedarnos. Efectivamente, las habitaciones huelen mal, no hay elevador, fugas de agua con tubos rotos en el baño, camas muy duras, no hay teléfono ni calefacción, no hay toalla de manos ni pañuelos faciales. Mala calidad de las instalaciones. NO lo recomiendo.
Pésima experiencia en este hotel
Hotel viejo, deteriorado, las habitaciones huelen mal, encontré insectos en la colcha.El desayuno incluido es pésimo. La empleada de recepción del turno nocturno tiene pésima actitud. Desafortunadamente por viaje de negocios es de los únicos hoteles de cadena en el rumbo pero definitivamente, no regreso. El wi-fi no funciona y la empleada de recepcion me dijo "ni modo" no hay internet.