The Grand Memories Santa Maria is a hotel.
Valores referentes as taxas administrativas estão incluídas no momento da finalização da compra, no site do Hurb.Impostos locais, taxas de serviços e resort fees podem não estar inclusas e devem ser pagas diretamente ao hotel.
Baseada em 1483 avaliações
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Hotel excelente muito bem localizado com bons acessos à praia, staff sempre disponível e simpático, espaços exteriores agradáveis e com jardins muito bem cuidados. Muita variedade de comida e bebidas. Animação com qualidade.
💯 % Waste of Money
Not even sure where to start ... we booked this for Christmas... we liked the fact the flight was to leave Toronto at wee hour of the morning so we would have a full day in Cuba ... that was the first disappointment they changed our flight for 6 hours later, then once at the airport another hour and half delay .... Once we finally made it Cuba we waited again for the bus... then. 2 hour ride through hell to get to the resort .... no dinner when we arrived , we did find the Pizza stand .... it wasn’t worth it !!! Didn’t take much notice of the room until we woke up the next morning ... to find no beach towels, not enough towels for the bathroom.. no face cloth... The bedding was dingy and not even from the resort The food was eatable but the same day after day ... OH the cockroaches running over the omelet station now that was new !!!! No real entertainment to speak of unless you wanted to leave the resort at night ... although this is at an extra cost!!! Some of the staff beyond rude ... and some very friendly .... We made it through the week ... all the time thinking this was a huge waste of money ... time to leave .. only to find out the bus to take us to the airport didn’t show up!!! the resort staff again less then helpful .. As it was lunch time and still no bus we asked it we could go for lunch the answer NO... Finally a bust shows up in the nick of time ... the two hour drive back to the air port to just make the flight... No one seems to care from the travel agent, airlines, tour company nor the resort ... And while there we didn’t hear very good reviews on Sanctuary.... so wouldn’t think spending your money there would be a happier option ... Sent emails to the travel agent ... only reply was this will take 8-10 weeks ... and when I pushed they just stopped replying altogether!!!
I was recently in Cuba in March 2020 and was originally staying at the Memories Paraiso but due to that hotel closing they moved us to this hotel (I wasn't happy about at first ) when I first saw this hotel it was a lot nicer looking than the other one it was little more cleaner and little more updated. Our rooms, however, were not that clean the wall in the room was so dirty and not washed there were dirt stains everywhere on the walls and found a dirty sock in our closet from the previous guest. The staff at this hotel though was also very good, nice and helpful. But both Grand and Paraiso needs to be a lot more cleaner than what they were.
Great resort with beautiful beaches and great staff
I had a great time with my friends for the first time here. The beach has the most beautiful white sand with blue turquoise water . I stayed in Block 56. My room had issues but was tended to in no time . Food was plentiful at the Buffet . My favourite was the rice and beans .... not to mention the fried mini donuts. I always started my day at the 24 hour bar with a cappuccino and lunch at the Memories Grill. Grilled fish is must to try! Even though pool chairs were scarce we always were able to find one or someone will give up theirs just for us seniors ...... Great music and swimming at pool area....Staff was amazing especially Ricardo the manager who is always on the look out for anyone who need something and will go out of his way to help . He helped my brother in law who was sick and I was very thankful. I brought something for everyone and the staff was alway so exceptionally friendly and grateful for every little gift you give them. Entertainment is the best I have seen here in Cuba. These Grand Memories young talented dancers worked and trained hard and performed beautifully every night . Don't miss another group of talented performers who did the Michael Jackson show which is on the Thursday. I will definitely return next year! I find if you are negative person to begin with you will never be happy where ever you go and will always find misery and look for faults in just about anything and will complain ..... so STOP complaining people ! Show your appreciation to these hard working Cubans who are doing their best to serve you so you can have fun!!!! Be safe and keep healthy everyone especially all the staff at Grand Memories !!!
One of my favorite resorts
We just returned early due to COVID 19 , We purchased Diamond Club with pool view. Which was the first time we received what we asked for down to a no smoking upper floor. Ernesto met us at the motor coach when we arrived, took us to and air conditioned room for a welcoming drink , to tell us about the resort advise us our room would not be ready till 3pm. we could change have lunch. A big problem was the lack of resort maps. It was very hard to find a restaurant without it. thank heavens for the cart drivers. I found the food great! Staff awesome ! Marlon and Jancy at the beach always had a lounge ready for us and anyone from Diamond Club . He policed it so we could all ways have room at the beach no one could save loungers . Would I do Diamond Club again probably not !!!To many people at the resort were up grade for free and we had to pay! Also in room bars were not filled at all. In some bars ,the bartenders still wanted us to pay for premium drinks. There was only beach service two days. I loved the Cuban bar at the buffet ! Always had Black beans and rice. deserts were awesome!! Fresh donuts were a big hit.! Loved the size of Grand Memories , I did not get to wonder off do to our trip being cut short. Sunwing was very good at getting us out of Cuba on the first available flight.