The end of Paradise
Reviewed 29 June, 2021
For years we have raved about Tropical Winds, but no more!
This was our 6th annual long weekend stay with friends. In fact, we book the same two bedroom unit, one year in advance. This year, 2 weeks before our arrival, I emailed Tropical Winds to remind them that we would be there soon. A couple of days later, I received a confirmation email. All appeared good!
The day of our arrival, I called at 1 PM, from a local restaurant to inquire if we could possibly check in early. I was told no and we would have to wait until the normal check in time of 3 pm. We arrived at 2:40 pm to find our room, still occupied. That is when the fun began!
We were told that the room would be available in a few minutes, which was not acceptable, especially with COVID-19 precautions so prevalent. By 3:35 pm we were finally in our unit and started to realize that things had changed at Tropical Winds. The couple, with a small child, who were still in our room were very apologetic and explained that they had been there for one week and wanted to stay one more night and requested to move to another unit, only to find the unit they were to stay in that night was double booked. They ended up moving into an efficiency next to us for the night! Meanwhile, they had told the managers to please let them know what time they needed to move out so we could move in and they were never updated, until we arrived.
We were left 2 bath towels, for 4 adults and had to request more linens. There were only 3 forks in the drawer, so we had to borrow a fork from an adjoining unit. There were no bowls in the unit and we had to use an old frying pan as a bowl to hold the veggies for our dinners.
The bathroom was in need of repair. It was evident that there had been water damage in the tub area as rust was evident and the gap between the floor and tub was not even sealed. There were ants everywhere. We happened to meet other guests in the pool area who told us they were one and done staying at Tropical Winds.
There were new managers on site and they were not on their game.
In summary, we are totally disappointed in Tropical Winds and will now have to find a new location for our annual getaway, with friends. We will not be back!
excellent location needs updating
Reviewed 8 January, 2021
We stayed there for the last 3 days of 2020. The location is excellent, secluded beach we enjoyed a lot, dog friendly place. Our dog loved the beach. Great shelling.
But there are some issues as well, the cottages need updating badly, all the old furniture, beds were very uncomfortable. My son had to sleep on pull out coach and he could not enjoy his sleep. it was 4 of us and the cottage is really designed for 2 people. The cottages are very close to each other, so you can hear what your neighbors are saying, leaving you wit no privacy. Also, we were overcharged for the last night there, contacted the owner a few times and Mike promised to refund it, but it has been over a week and nothing happened.
If you enjoy private quite beach this would be an excellent place for your family and dog but be prepared for rooms to be in the very average shape for the $$$ spent on it.
Pre Christmas week stay
Reviewed 1 January, 2021
My wife Heather, Phoebe our Golden Retriever, and the week leading up to Chirstmas at this fabulous place on Spaniel Island. Sharon and Mike, who run the place, could not have been anymore nicer or accomondating. We rented #9 which was the second from the end closet to the beach path and the place was spotlessly clean, great beds, full updated bath and little kitchen and had a great little screened in porch/this was shared with #8 but we barely ever saw the people in that unit. The porch allowed us hang space in the morning having coffee or after beach time drinking a cold one. The place has a pool but the water was pretty chilly as it's the end of December. The beach is fabulous and just a short walk out the door with very few people/mostly families from the single family homes in the neighborhoods around the motel. This place is really one of a kind and we would go back in a minute.
Not as expected
Reviewed 16 September, 2020
stayed in cottage # 6. Very tight and small for a family of 5, even if they advertise that more can fit. Not well cleaned, I found trash on the bottom floor of the bed; dust and things other travelers have left behind. One of the walls of the room even had accumulated dirt on the corner that clearly has not been cleaned. When we first checked in the fridge was not working and after I complained it was switched out for a new one. Which the process took about 4 hrs; so I could not relax until this was done (opposite of what a vacation should be). The kitchen floor was dirty when I arrived and I had to clean it myself. There is a small stove which as soon as we turned it on to make breakfast; it triggers the smoke alarm, so you cannot even cook on it. We had to order takeout breakfast from a restaurant instead, which we were not counting on doing so.
After my trip I emailed the hotel to get my deposit back because after what we experienced; it was not fair to pay the full amount; they never even emailed back nor called me to follow-up or even apologize.
I do not recommend this place; the reviews that state that cottages are not cleaned are very true.
Reviewed 8 August, 2020
This is a "Old Florida" style cottage houses. Small and just enough for what we needed. Spending all day in the sun, a shower and sleep is what we need.
The landscape was kept up the whole time we were there.
They had everything that you would need for to go to the beach, towels that were extra large and really nice, umbrellas, chairs, a pull wagon to tote everything down to the beach. It all located in the pool area. The pool was very nice too. You can also grab one of their bikes and cruise around like everyone else in the island.
When collecting shells there is a wash station to clean your finds. And a outdoor shower to rinse off before getting into your unit.
We stayed in unit #10. Closet one to the beach. It's literally a short walk to our own private beach. We were the only ones on the beach all day. The front door to the unit is a slider that walks into the kitchenette, it has everything you need to make quick meals. A good size refrigerator to store drinks and leftover restaurant goods or anything you pick up from Bailey's (local grocery store). Loving room had a sleeper sofa, eh, wasn't the most comfortable. But is any sleeper sofa? Then there is a full bathroom. The bedroom is located in the back with two queen beds. A window unit a\c that kept the entire place very cold.
The staff is awesome! Thank you Sylvia!!! You very helpful and nice! Malaya, thank you! There was the sweetest gentleman working on the landscape who just chatted away with us, giving us advise. Thank you!
We can't wait to plan out next trip here!!!
P.S. This place is a dog friendly too!!