clean reasonable extended stay
Reviewed 29 December, 2020
I find this place clean, with adequate closet and shelf space. staying here due to mold situation remediation. laundry is free. unfortunately, the exercise room is closed due to covid. Hotel is very quiet but on a very busy intersection so noise from traffic is quite noticeable although it does quiet down at night.
Stay away from this place
Reviewed 27 February, 2020
My wife has been an IHG member for 14 years and they usually are pretty good places to stay. We booked this place for a week thinking it was in Irvine. The name is “Candlewood Suites IRVINE WEST” but actually is in Santa Ana. (I would never have booked if I knew it was in Santa Ana.) We arrived there and were put in a disgusting old room that smelt terribly of smoke even though it was a no smoking room. It smelt like someone had smoked an entire pack of cigarettes and then locked all the doors up for a week. We didn’t bother complaining as I was so exhausted and didn’t have the energy to pack up our stuff and move again, we just slept with the window open so that we didn’t feel sick.
The sink was grotty and also smelt bad. The insinkerator clearly had some stuff stuck down there that had been rotting so when you turned it on it smelled awful. My wife's friend came to visit me and was worried about me leaving her guitar or any of her valuables there if I was going out because it just felt unsafe and sketchy. Lo and behold our car got broken into in the parking lot on Christmas Eve - smashed window and stolen purse full of gift cards worth over $500. The hotel were very unhelpful. They said there were no cameras/cctv (really, in Santa Ana??) They said they would try and help with the cost of fixing the car and they were going to put a claim in for us. They gave me the run around having to speak to a bunch of different people, call multiple times, email back and forth, only to find out 2 months later that they denied our request and there’s nothing they can do.
This place has a nursing home vibe. I felt unsafe from the beginning before the car was even broken into. Very disappointing for IHG. I’m surprised they own this property. Really unhappy that they mislead you into thinking you’re staying in Irvine, then have no CCTV in the parking lot, and then say they aren’t liable. Seriously do not stay here. I’m shocked that they not only put us in a dingy, smelly room but then did nothing to help us, even as IHG members.
Overall great value in the area
Reviewed 7 January, 2020
I was working in orange county over New Year’s Eve, and I didn’t want to drive home, but I didn’t want to pay fortune for a decent room either. This hotel turned out to be an excellent value. The parking lot was well lit, it was good security at the front door, you had to walk right past the front desk in the staff was professional and courteous in every interaction with them. The indoor hallways were clean and safe, the elevator was nearby and fully functional. The room was large, well equipped. The full kitchen was great although I didn’t really use it except for the refrigerator. The bathroom was large, the towels were thick, the shower was great. The bed was comfortable
Unbearable and unpleasant ODOR! Will not be staying here ever again...
Reviewed 8 December, 2019
How is this operating under the IHG brand? Don’t be fooled by the location or exterior facade of the Hotel building, this place smelled so bad that I couldn’t sleep the whole stay. Only thing this place got going for it is the suite/loft feel with a full kitchen, stovetop, and fridge/freezer.
served our needs
Reviewed 18 September, 2019
This was near the airport, but also convenient to go to laguna beach and other areas of Orange County. There was no airplane noise. The parking lot did fill up. The staff was friendly and helpful, though we didn't need much help. We did have a couple of problems with water (kitchen sink) which got fixed.