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Awesome place to stay!!
Opinión escrita el 11 de Julio de 2021
This hotel and the room were exceptional. My mom, sis and I were in room #142 which is easily accessible from the side and the back doors of the hotel. The room had a kitchenette with all the dishes and a dishwasher. It had two queen beds and a pull out couch (moderate comfort). It was clean and comfortable. The only disappointment was the picture from the website had a dining table in the picture and the room we were in did not. The hotel offered a grab and go breakfast and has a bar and salt water pool, but we didn't utilize them. Front desk was helpful but it would have been nice to have soda in the cooler to purchase.
Will love to love this hotel, but I can’t!
Opinión escrita el 23 de Marzo de 2021
Title: A brand new hotel. Poorly executed.
- Pet friendly
- New hotel
- Good amenities
- Good location
- Friendly staff
- Pet friendly (surprised?)
- Noise isolation is non-existent
- Roaches found in my unit
- Poor build-quality
What can I say about this hotel?
I really want to like this hotel. I like its modern design (getting sick of staying at Courtyard), and it has great amenities. The pool is nice, the gym is clean, and it has a BBQ for guests to use. What is there not to like???
Well, the aforementioned are only superficial. I didn’t know about the hotel being pet friendly until after I checked in. So all the big dogs (leashed) walking around in the hotel constantly gave me surprises (sometimes scares). When I think about pets might have previously been on my bed/sofa/carpet... I always wondered how good of a job at cleaning after their guests checked out. The floor in my unit was somewhat sticky... could it be...??? Well if you are a pet owner who wants to travel with your pet, I guess that is ok. But for people like myself, it could be too much to handle.
Then, I found German Cockroaches in the suite I had... disgusting!
Noise-wise, they did a poor job at attempting to isolate noise from neighboring units and from the hallway. I could hear my neighbor coughing, walking around, picking up his grocery bags... needless to say, when he closed his door.
Then let’s talk about build quality. This is supposed to be a brand new hotel! The shower door on rollers kept opening by itself because they are not sitting on even rails. I have to keep closing them from getting the floor wet.
Aesthetics-wise, this hotel is very likable. When looking at it under a microscope (don’t need a powerful one), there are too many things to dislike.
If not for the excellent staff they have, I would have given this a 1-star review.
Unacceptable behavior by hotel staff
Opinión escrita el 17 de Febrero de 2021
I have been a loyal member of Marriott and enjoyed the Element chain, but after experiencing the behavior of the staff at Element Santa Clara, I regret this. Some behaviors are simply beyond unconscionable. While the hotel has nice facilities, I will certainly delete it from my list and don't return. To be clear, this is exclusively because the unacceptable behavior of the managers at Element Santa Clara.
I booked a stay at Element Santa Clara that lasted more than two weeks. I originally booked a one bedroom suite, and the hotel was kind to upgrade us to a superior suite, which was sweet. Throughout my interactions, the hotel staff was nice to me. However, the hotel's attitude towards my girlfriend was completely different. When I was out, my girlfriend called because the hotel manager was being quite rude and racist to her. He told her that she should be grateful that they were allowing her to stay in the hotel. She happens to be Asian and those comments appeared to be racist in nature. I was quite shocked, returned to the hotel room, and overheard my girlfriend's conversation with the hotel manager on the phone. The conversation was on speaker and the manager did not know I was listening. It is unbelievable that the manager reinstated that she should be grateful she was allowed to stay. When she explicitly asked him whether he was saying this because she was Asian but we were originally upgraded because I was white, the manager said yes and kept telling my girlfriend that she should be grateful that they let her stay in his hotel! Unbelievably racist. We will never ever go back again. And I hope Marriott addresses this unacceptable racist behavior within their employees.
Do not use the EV Charge Point charger! The pricing is a rip-off (almost $1 per 1 kWh)
Opinión escrita el 4 de Octubre de 2020
To start with, I'll vent about the most expensive EV charger I have ever experienced. And I've been driving electric for almost four years now ... They have ChargePoint Level 2 charging stations in front of the hotel. Normally in the SJC area these charge you $0.2-0.3 per 1 kWh. The ones in front of the Element hotel charge you $0.9 per 1kWh or so. And this is on top of $15 that I had to pay for parking in their parking lot overnight. This will not bankrupt me, of course, but it sure leaves a bad taste in my mouth and makes it less likely that I will ever return to this location or use the Element branded hotels.
The room was nice but pretty small. We stayed recently in the Corporate Inn (near Apple HQ) for less than here and the rooms at Corporate Inn were about twice as big as here. For some reason, there is a box of circuit breakers in the room. One of the breakers just popped off out of the blue in the evening when we were watching TV. I have no idea why it happened because we were not doing at this point anything that would put a significant load on the electrical circuit in the room. We were not using the microwave or any of the kitchenette appliances. So, it just startled us and, frankly, made us feel unsure about the safety of their electrical systems. The shower is built so that you cannot adjust the temperature of the water before getting under the water stream. It is pretty annoying to have to endure cold water for a while in a place that looks like it was recently built and they could have used a better design for the shower. The surroundings are very industrial, it's basically a corporate park around you with very limited options for getting anything to drink or eat nearby. We drove to San Jose downtown for food.
Some good things about the place are in this paragraph. The rooms are modern and clean. The kitchenette is well equipped and their coffee was surprisingly good (the coffee we made in the room). They have black-out shades on the windows which makes it easy to sleep in the morning. They had a decent breakfast downstairs, which is a rarity now during COVID times.
Overall, this place was not bad but it was less than we expected to experience. I could have certainly found a cheaper place located more centrally than this one with comparable, if not better, quality. Perhaps they just think they can charge more than similar properties because of the Westin/Marriot branding.
As evacuee's during the CZU-Wild-Fire...Element's was our home away from home.
Opinión escrita el 19 de Septiembre de 2020
We, along with 100's of 'traumatized' evacuee's at the hotel, had no idea we would even have a home to return to with the fires raging through our mountain in nearby Santa Cruz. Each staff member we encountered was unparalleled in true hospitality and efficiency. One fellow, Anthony, would greet us by name when he would see us in the hallway. A personal-touch such as that in time, of real crisis is priceless. It made us feel like more than just a 'room-number'. One afternoon your staff delivered warm baked cookies along with a hand written welcome-note, from the manager/staff, to our room. Speaking of our room, it was comfortable and clean, along with very nice amenities, such as quiet heat/ac, filtered water, toaster. Your lobby turned out to be a much needed meeting-place where we could gather to share our stories with others, as we awaited news about the fire, and become fast friends. Also, the Covid-19 policies were superb throughout our stay, from our room, all the way to the pool. We will never forget our wonderful time there when we were in under great duress. Your exemplary staff was young, in general, and renewed our hope for the next generation, in the field of hospitality. God bless you all!