Looks good only in the pictures but good location.
Reviewed 17 January, 2020
The hotel is very poor and very poor maintenance. We were on room 33 on the ground floor, next to the breakfast area. Outside our room is the breakfast tables, forget about sleeping until late, if you would like to. we stayed 2 nights and we arrived 1am of the next day on the first night. Our sheets were wet and the air con did not work. Because it was very late we did not bother complaining. Internet coverage was very poor. On the next day, we were moved to room 34 also next to the breakfast area due to the air con issue. A lot of noise from the cars outside and the internet did not work inside that room. The shower was broken but we couldn't be bother to move again. Very poor breakfast and it starts at 8am. If you would go for a tour earlier than that (we went at 7am) we will not be able to have breakfast. We requested to have something prepared for us the night we arrived but we were advised that before 7:30am was not possible. On the next day, it was 8am and the breakfast was not ready. At 8:10am I went to speak to the lady who was preparing the breakfast and she did not realised the coffee was not done. I would never recommend this hotel. For the price they charge, you will be able to find better deals.
O hotel é muito pobre e muito má manutenção. Estávamos no quarto 33, no andar térreo, ao lado da área de café da manhã. Fora do nosso quarto estão as mesas do café da manhã, esqueça de dormir até tarde, se quiser. Ficamos 2 noites e chegamos 1h da manha do dia seguinte na primeira noite. Nossos lençóis estavam molhados e o ar condicionado não funcionou. Porque era muito tarde, não nos incomodamos em reclamar. Internet nesse quarto era muito ruim. No dia seguinte, fomos transferidos para o quarto 34, também ao lado da área do café da manhã devido ao problema do ar condicionado. Muito barulho dos carros do lado de fora e a internet não funcionavam dentro daquele quarto. O chuveiro estava quebrado, mas não poderíamos nos dar ao trabalho de nos mudar novamente. Café da manhã muito ruim e começa às 8h. Se você fizer um passeio cedo (fomos às 7hs), perde o café da manhã. Pedimos para ter algo preparado para nós na noite em que chegamos, mas fomos avisados de que antes das 7h30min não era possível. No dia seguinte, eram 8hs da manha e o café da manhã não estava pronto. Às 8h10min, fui falar com a senhora que preparava o café da manhã e ela não percebeu que o café não estava pronto. Eu nunca recomendaria este hotel. Pelo preço que eles cobram, você poderá encontrar melhores ofertas.
Value for money with a great location
Reviewed 14 February, 2019
The hotel staff were friendly and helpful with recommendations of restaurants nearby.
The rooms were ok but could do with a bit of an update there are lots of maintenance needed.
The wifi was fast !
Breakfast was a bit boring make you own cheese & ham toastie (everyday).
I would stay again as the location so close to the food and nightlife of Bellavista is the main positive.
Very bad experience
Reviewed 23 February, 2018
The hotel conditions are poor, as well as the overall maintenance. All seems to be dismantling. There is no way to use the safe, and no phone to communicate with the reception. Breakfast was also bad, with a fluorescent-artificial juice. Rusted areas in the bathroom and the doors are very hard to be opened. If you stay in the upper floor prepare yourself, as the stairs are not very easy, especially with suitcases (no lifts).
We arrived at noon, rooms were available, but they were not happy to let us to have access to them as checkin is officially at 2PM (they dont care if the rooms are available!).
Good location. Room and bathroom could be better
Reviewed 22 February, 2018
This was my second time staying at this hotel, previously stayed here by myself. This hotel is a very cute little boutique hotel with a nice courtyard where they serve breakfast at the back. Location was superb, just a walk to Patio Bellavista and to the main Avenue, also a short walk to Pablo Neruda’s La Chascona museum and to the entrance of Cerro San Cristobal.
Last time I stayed here was in a really good sized king room. It was bright and clean, the bed was comfortable, and the bathroom was really nice. Very pleasant, which was why I booked this hotel again.
This time around with 2 other friends.
We booked a triple room which basically was an outdated double room with an extra bed jammed in the corner.
The room was very small, but decent and clean, but looks dull, old and outdated, and so is the bathroom.
The bed was small and uncomfortable, unlike the ones I previously stayed at.
Looks like it needs some refurbishment.
Breakfast was ok, some standard selection of cold meat (ham), queso, juice, toast, cakes, and eggs. They also provide tea/coffee and juice station at all times near the reception.
The staff was very nice and friendly though, they let me use the bathroom downstairs to refresh before I went to the airport.
Great little Hotel in Santiago very near Patio Bellavista restaurants/shops etc
Reviewed 29 December, 2017
Great little Hotel in Santiago very near Patio Bellavista restaurants/shops etc! You are also within walking distance of the park, I'd recommend a taxi to 'Balneario Tupahue' in the park if your missing a swimming pool. Great location.