Reviewed 25 March, 2020
I had booked this hotel through booking.com but it is important that this information be known to everyone. This hotel is at the EPICENTER of the riots in Santiago. Neighboring buildings are BURNED and have smashed windows. The building walls are completely filled with graffiti. When I arrived my local driver told me I should not stay at the hotel. It was unsafe. I went inside to speak to the front desk about the problem. There were lots of people congregated outside and a tire fire as well. This was just not a place that we could stay - it was not safe. However, the booking manager (Michael Holland) refused to refund our two night stay. He stated that other guests had arrived no problem. The lobby was EMPTY. The cafe/restaurant on the first floor had the chairs turned up. Not sure what guests he was referring to. I gave them the courtesy of walking inside and speaking with someone.
I understand they could be struggling because of the situation; however, it is completely unacceptable to MISLEAD bookers. What a horrible experience and what horrible customer service from Michael Holland. AVOID THIS HOTEL.
Reviewed 6 March, 2020
We chose this hotel for its location - it’s the only hotel in Lastarria where the best restaurants are located. It’s easy walking distance to Pablo Neruda’s house in Bellavista and the San Cristobal funicular railway and its viewpoint. In the other direction it’s only a short walk to Museo de Bellas Artes.
The breakfast was top quality served on the seventh floor terrace. Our room was quiet clean and comfortable. Excellent shower.
Above all, the staff are extraordinarily helpful and considerate. For example, for our second night, a Saturday, Adolfo had booked a great restaurant for us on his own initiative because we’d enjoyed the place he’d recommended the previous evening. We could never have got a table at the last minute - how good is that! Yes there is graffiti on the wall outside, but there is graffiti on every building in Santiago. The inside is beautiful and it is a historic building. Yes there are demonstrations a block away at Plaza Italia but there are demos in many many cities in the world. Daniel gave us level- headed practical advice and we felt safe to come and go. We are a retired couple and we enjoyed walking around Santiago day and night and can honestly recommend this hotel.
Know before you go...
Reviewed 1 March, 2020
My cousin and I stayed at the Luciano K for 3 nights in February 2020. When our airport transfer arrived at the hotel, I thought we had arrived at the wrong location. The front looks absolutely nothing like the photos on the hotel website. It is completely covered in graffiti. Much of the sidewalk is missing. Our driver assured us we were at the right place. Hotel staff absolutely does their best given the challenges associated with the hotel’s location. But, as we discovered on our first night, the ongoing nightly protests/demonstrations are based in the park, directly across the street from the hotel. There are times during the late afternoon/evening, that you cannot safely leave the hotel, nor try to get back into the hotel. On a weeknight during our stay, an Uber driver dropped us off at around 5 pm, as close as he could get to the hotel, given that protestors were already amassing. This was about 1 ½ - 2 blocks from the hotel. As soon as we started walking towards the hotel, we could feel the sting of teargas in our eyes and throats, so we turned back. It took us nearly 90 minutes of trying to circumvent riot police shooting water cannons and dropping tear gas canisters to finally make it back to the hotel. We went to the rooftop lounge to get a cold drink and within just a few minutes were evacuated by staff because teargas being dropped below had wafted up the 7 stories to the rooftop. Our eyes were burning even within the interior hallway of the hotel. Later, we could smell smoke in our room. It turned out that protestors had lit a street fire and were throwing flaming Molotov cocktails at police in the street below the hotel. I booked this hotel several months ago, well before the protests/rioting began. Given the huge size of Santiago, I did not anticipate that the hotel I had booked would end up being located at the epicenter of the ongoing unrest.
Amazing Staff and Location
Reviewed 22 February, 2020
We are staying here during some moderate demonstrations, and we are still happy to be staying here. The Luciano K on the outside currently doesn’t look like much, but put that aside and come inside. You will be greeted warmly by staff who are absolutely thrilled that you are staying there. Each and everyone of them want to make sure you are happy, comfortable and safe.
Besides the staff, it is the extremely walkable location that makes this boutique hotel a little jewel. You can walk almost anywhere you want to visit from here. We easily meandered over to Plaza de Armes, Carroll Santa Lucia, Lastarria, and several other sights. Fabulous restaurants were a short amble away.
The bed and shower were really comfortable, as was the bar and breakfast area on the rooftop terrace.
As for the demonstrators, they were out and about. We watched from our window and adjusted our activity accordingly. Just so you know, we are two senior citizens who aren’t particularly brave or stupid. We would happily stay there again. The security at the front door was good, and the staff actually stepped outside to see how things were before we went out at night. There were no issues during the daytime or after 10pm.
Had 2 night reservation but refused to stay
Reviewed 22 February, 2020
Adolfo the wonderful concierge at the hotel arranged transportation from the airport.Our driver dropped us off a few blocks away at a sister hotel as protesters were gathering near the Luciano K. We were told there were no rooms at the sister hotel and then were escorted by a Luciano K employee walking back to the Luciano K hotel with our luggage. Adolfo was very helpful in finding a room for us back at the sister hotel so as we walked back
through the growing numbers of protesters. The man at the desk said he DID have a room by the lift or for $40 ,more dollars a night we could have a suite. Hmmmm. We took the room by the lift.
I do want to commend Adolfo and the young man that escorted us. They were both very kind and very professional.
The Luciano K is a beautiful hotel and we were so very disappointed that we were not able to stay.