Reviewed 21 September, 2021
What a dissapointment for such a beautiful hotel . Room cleaned on arrival we stayed 6 nights and wasn't cleaned again bins not emptied no clean towels if you required extra tea making items or toilet roll you had to ask at reception and take them up to your room. Breakfast not to bad if you went early .evening meal shocking same choice of veg which was carrots cauliflower and parsnips mixed together in the same container every night same potatoes every night meat no taste no flavour .tables not cleared as they were so short staffed. No management to complain to .such a shame as its in a lovely location but I'm afraid will never visit again shocking .
Avoid this place at all costs.
Reviewed 19 September, 2021
Quite possibly the worst and most dangerous hotel I’ve ever stayed in. Should be closed down. Definitely do not stay here if you have children. Aside from things like dangerous floor tiles in the bathroom (held down and covered with tape as there were sharp edges), but also the wardrobe kept falling over. The place is tired, dirty (like infection levels of dirt) and absolutely horrible.
Staff do not care, management is non existent. This place needs closing ASAP.
Great location, great reception area, rooms are a bit of a dump, VERY DATED
Reviewed 19 September, 2021
Saw the reception area and was impressed, it’s beautiful. Was looking forward to our stay.
Got there and there was a couple in front of us. When they were checked in, the receptionist decided to go through paperwork, chat to her colleagues, try and input some data. After several failed attempts she gave up & finally acknowledged our presence. I didn’t say anything as my child was with me & other people were waiting too, I didn’t want a scene. She was abrupt & seemed to think adding ‘love’ on to the end of each sentence disguised her passive aggressive tone. It did not. I asked if we could see the sea from our room, I was met with “no”. Just no. I asked if maybe we could have one to be replied with “we ARE busy, no!”. We avoided her after that, choosing to ask other staff questions we may have. I do not like to complain about staff - but she was bordering close to being rude to customers.
Got to our room, 347 - the door worried us (yes that sounds odd) it was small & narrow.
Got inside, the room was ok. Dated but ok
It was a hot day, there was a fan, so that helped.
The dingy, dark bathroom though. Awful.
Shower rail was hanging out of the ceiling, as was a light over the bath. Thick wires visible on the floor from the radiator, wired into a wall switch. Looked unsafe.
I’m only 5’7” & once I stood in the bath to shower, the shower rail was my height, it also it felt claustrophobic. There looked to be an air vent in there (as no window ). It clearly didn’t work.
I would NEVER return here, not worth the money. It’s a dump.
Also no safe or room phone.
Pillows were comfy though.
Lacking in most aspects
Reviewed 17 September, 2021
Having looked for a reasonable deal I found a DBB offer that looked good even though I try and avoid Britannia hotels
On arrival all appeared fine and room was alright and certainly not of the standard that others who were at Reception later were given. Although the room definitely needed upgrading and decorating it was clean. Thankfully I visited late summer as Air Con was severely lacking and windows didnt open much indeed the one in bathroom was stuck firmly.
Having been asked to book a slot for mealtimes I was shocked to find that only half the large dinning room appeared to be available as the other half was already set for next mealtime! This resulted in people being Squashed together unnecessarily when they could have been spaced out .
There only appeared to be two front of house staff on duty in restaurant which meant that the level of service fell drastically with tables left piled high with dirty dishes with one member of staff having to go between checking guests in and showing them to tables and serving them
At Breakfast there was a large queue waiting on coffee Why because there were no cups for self service and the machine was overflowing waiting on someone to clean up the water, No problem I thought I will get some juice until Queue dies down only to find that all juice dispensers were almost empty an additional member of staff to assist would have definitely made a difference
Appalling customer service
Reviewed 14 September, 2021
We were so looking forward to our first over night stay in 2 years and we were so very disappointed!
We arrived to find there had been a glitch with our booking and the receptionist was very helpful in finding us a room at the back of the hotel.This is where the customer service finished!
We arrived in our room which had pillows like bullets and a seagull chorus at 4am.
We went down for breakfast at the allocated 15 minute intervals.The full breakfast looks like it had been served for hours. Eggs swirling in grease.Generally unappetising.Toaster did not turn!Coffee machine:tried twice to get coffee and got 2 lots of hot water.I asked for assistance and the waitress tried the coffee machine 1 and it did not work.She said oh it’s not working and I said why not put an out of order in it.Then she went to the next machine and tried it and it didn’t work,again I said why not put the out of order on and the waitress just starred at me.
Then 2 old ladies came down for breakfast and the waitress said you were supposed to be down at 7.30 and I haven’t got a table for you.One of the old ladies said there is a table over there and we are going to sit at it!
We also had booked dinner at 8 pm but by that time there was nothing left we had one carrot and a pile of parsnips!
I would not recommend a visit at this hotel.