Booking cancelled with no notice . Rude manager
Reviewed 1 June, 2021
I booked two nights here some months ago on the hotel’s online booking system, having previously stayed here several times. When I recently phoned to amend the booking I was told in no uncertain terms by an extremely rude manager that I couldn’t possibly have a booking as there is a race meeting on and the hotel is closed to the public. Clearly there has been an error in their booking system . My husband is disabled so finding alternative accommodation at one week’s notice was not easy.
I realise that mistakes happen and an apology would have been nice but, despite sending a copy of my “ impossible “ confirmation I have heard nothing .
I am just relieved that we didn’t arrive on Saturday night to find that we had no room as my booking confirmation clearly is meaningless. Beware
Very disappointing as we previously enjoyed staying here but will never book there again.
A HIDDEN JEWEL IN THE HEART OF PERTHSHIRE
Reviewed 22 March, 2020
This was a several days booking that couldn't have been more successful. The location next to Scone Palace is perfect for a wide variety of pursuits. The modern architecture sits well in the landscape and offers 21st century comfort. Acres of easy parking. The attention to clients by the extremely helpful and hard working staff and management, second to none. We were made feel like true VIP'S throughout our stay by the attentions of John and young Ewan, thank you! Will highly recommend, will use again and wish them a brilliant future. Last but not least, must mention their superb restaurant, even as a destination on its own. We have been coming to Perth for business for many years, sometimes staying at much more "starred" establishments, but our dinners at The Lodge are now at the top of our list of "happy eating" memories. Thank you Chefs, and so was the stay itself.
Trust this review, I am demanding, hard to please, grumpy customer!!
Reviewed 22 February, 2020
Once we found the hotel, (windy and rainy) what a fantastic hotel!,,, first the greeting from the reception,so warm and friendly, and of course helpful.
The room, looked new, really nice and warm, and cosy.
The only problem was trying to fill the kettle, very hard to do with out spilling the water. (Old person problem).
The meal was wonderful, with my fish really nice batter.
My wife wanted a small meal so ordered fish cakes, was told very small, but the chief gave her two (to us very large cakes) plus all the trimmings, once again fantastic wish all restaurants and hotels could think like that!!
On to breakfast, I keep using the word fantastic but sorry it was,,, cooked to order, wow how good was that, did not need to eat all day until home at 9.30.
The morning reception, sorry no name was really helpful and Friendly, a nice touch.
I travel all around the country, and stay in lots of hotels, this hotel must rate as on o the best
Reviewed 11 February, 2020
The manager Bob and receptionist (whose name we didn’t catch) were absolutely superb throughout our stay and were both so friendly. We had a minor issue initially which was dealt with promptly. Our evening meal wasn’t on our bill at checkout and we weren’t sure if this was a generous goodwill gesture (for the earlier issue) or an error. We assumed it was the latter so asked for it to be added to our bill. The chef handled gluten free requirements very well. All in all, a good stay made even better by wonderful staff!
Superb customer service
Reviewed 24 November, 2019
I was booked in to stay overnight last week, checkedin had dinner then got a phone call ...dad unwell and I had to leave and get him to hospital. The night porter was waiting for me at 0400 when I returned. He had blocked my room so I could rest during the day and offered a second nights accomodation if needed given I hadn't used the room. Wow ...had to get home so unable to take up the offer of an additional night but thankyou indeed.