Reviewed 24 March, 2021
My family and I made reservations online for my family as we were moving from another state. 30 minutes before check-in the hotel called and said they didn’t have my rooms available so they had to put us in single bed rooms which had some of my family sleeping on the floor. We go to dinner and return for one of the staff to tell my teenagers to come to the office and falsely accused them of smoking in the room. Saying there were clouds of smoke and they smelt it when they entered their room. They told my children they had and hour to leave and then gave them til 11 am. My husband went to the office to speak with them and they said everything was fine. A couple of hours later they pulled me out of my room and had me walk down the hallway to smell my kids room accusing them of smoking marijuana again. They then proceeded to tell us again that we had to leave. My husband called down to the office to speak with someone and they said we could stay but The kids should not be smoking in the room my husband proceeded to tell them that our children did not smoke in the room. The next morning as soon as we woke up they accused my children again of a cloud of smoke coming out of the room my husband and my children went to the office and asked them to play the video back of the multiple times they accused them of smoking in the room they could not do so. My children and I were highly upset especially my children for being falsely accused so many times. My daughter worked at the WoodSpring suites in the state we lived in before we have never had an experience like this happen. I’m very disappointed and don’t know if I’ll ever stay at a woodspring suites again.
No Brand Whole in the wall with Fresh paint?
Reviewed 6 March, 2021
I have been in Hospitality Management for a little over 10 years with IHG Candlewood Suites, I can say, that even with brand new hotels, you cannot get everything perfect; but there is a standard of quality that must be upheld.
The standards of this seemingly no-brand hotel are very poor. The first tip, never judge a book by its cover. This hotel looks very nice. From reading other reviews, my room was actually quite decent. There were no strange smells and it was fairly clean.
There was, however, hair all over and in the bathroom; inside the tub, shower walls, toilet, and sink. Im not sure when the last time the floor inside my room had been mopped, there was a thick, sticky residue all over the floor and on the nightstand next to the bed. Thankfully, I had enough disinfectant wipes to clean all the counters, tables, and all over the bathroom and kitchen area.
The kitchen, for an extended stay, was very nice. I see a lot of reviews complaining about no kitchen amenities, which is actually fairly normal, luckily enough I bring my own cooking supplies. You do get a full fridge; mine was pretty clean and had no odor, a large sink, and two glass-top stove eyes.
I can deal with an unclean area, because I always bring my own cleaning supplies wherever I go, especially during this pandemic, you shouldn't trust any area if you didn't clean it yourself.
My greatest issue with this place, so far; it is only my first night here, is the noise.
I am on the ground floor, and it sounds like the room right above me, has a horse keeping up a residence. From 12pm-10:14 pm, while I'm writing this review, has sounded like it has been trotting all over the place and doing its own renovations.
I called twice and was told that it would be handled. It's been an hour and nothing.
Mind you, the office is closed and you are given a number to call, I do not believe the guest service clerk is not on property, otherwise, the situation would be dealt with. There is also no hotel security.
I will be getting with someone in the morning for a formal complaint and to make sure my room is moved asap.
DO NOT GO!!
Reviewed 15 January, 2021
The pictures are gorgeous and you will be blown away when what you walk into is a stank, rank, dirty, disorderly hotel. The entire place smelled horrible, everything looked unsanitary, no one wore a mask meanwhile were in the middle of a pandemic. The pictures in no way relate to the actual condition of the hotel. Do not go, you will regret it. There was partying next door and what sounded like pressure washing directly outside my door at 11pm. Save your money people
DO NOT STAY HERE!
Reviewed 1 November, 2020
My boyfriend and I are completely dumbfounded on how this hotel had the audacity to post lovely pictures of rooms that were obviously not the real ones from the actual hotel. Do not be fooled by the pictures that the hotel has posted for the hotel is actually unsanitary and unsafe. First off, we are literally in the middle of a pandemic and none of the hotel staff had any masks on, I found it completely unsettling knowing that I have an autoimmune disorder that could kill me if I were to catch covid. Second of all, the room that we were staying in was supposed to be a non-smoking room but it smelt like someone just took a smoke break in our room. Third, we had paid for a room with a king-sized bed, but the bed was not bigger than a twin bed and a half. Fourth of all, when we first got to the hotel we noticed multiple broken windows due to what looked like bullet holes, but we were not positive, but it just made us feel even more unsafe. We booked that hotel to celebrate our four year anniversary and it was entirely ruined by our experience, we were there no longer than 20 minutes and decided to leave. Over the moon disappointed right now.
Worst room ever
Reviewed 6 September, 2020
I was in town for a funeral stayed at this hotel I also had a kitchenette that had no dishes no dishes, no pots, they didn’t even leave a washcloth in the bathroom had to bathe with a big towel, I didn’t find out until I come back from visiting with the family the bed was lumpy They had three pillows on the bed they were so flat that they couldn’t even make one pillow they should’ve gave those rooms away for free. Didn’t have a dresser the sheets have pink nail polish on them, the price of the room is $70 the bed look like a prisoner is bed I would never stay there again and I recommend that you don’t either