Service animals not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 1203 reviews
The air conditioning does not work in this building apparently. I was put in two separate rooms and the first never reached lower than 25.5 degrees C and the second got down to 24 C by morning but stayed around 25 most of the night. I like it cold when I sleep so, needless to say I slept very little on the uncomfortable bed. The only thing pleasant were the pillows. The rooms looked like they hadn’t been updated since the 80s and I was disappointed with almost all aspects of this stay, especially for the price. No amenities were open, including pool and spa, which were the main reasons for booking here, and manager was unreasonable and unyielding when asked for a discount, Marriott points, or some sort of compensation due to terrible stay, and no amenities. I would not recommend anyone stay at this terrible hotel unless they like wasting money.
Marriott or Sheraton ??
Location is a bit far from main town. Hotel is near Futian checkpoint to Hongkong crossborder. Suitable to those who plan to leave Shenzhen for Hongkong. Free shuttle bus is a plus, considering the location is a bit far from MTR. Book for Deluxe Rooms as rooms are bigger in size and newer compare to the Superior Room which is located at East Tower. To reach Deluxe room, need to change the Elevator in order to get to the West Tower. Breakfast is available at East Tower with various of choice. 1st day: having breakfast around 9-10am and got no services from on-duty staff. 2nd day: having breakfast around 8am and feel much different from the 1st day. #Go earlier for breakfast when it is not so crowd to have the best services from the staff there# Visiting China when Chinese New Year and unlucky us, it is also around the Corona outbreak. So every activites inside the hotel is being closed. Pool, Gym, Sauna, Garden, all are not available for in-house guest. Only lounge at the lobby area is available. So it feels like a bit not really worth for the price as nothing to enjoy at the hotel. But i think hotel really did an excellent job to prevent the spread of the virus. Hand Sanitizer is available at breakfast area, reception desk, and concierge desk. They also measure the temperature of each guests periodically. 5***** star for all on-duty staff.
I stayed this hotel, Fourpoints for 3 nights, I think service of this hotel is so excellent. I can stay comfortably for 3 nights. So I want to express my gratitude for butler. Thank you. :D (I'm sorry, I'm Korean student, So I can't type English fluently.)
Great experience of stay
I stayed at the hotel for NY Eve. The service was great from check in to check out procedure. Special thanks to Manager Lawrence for his special attitude and warm greetings and concierge Peter, extremely polite and welcoming man. As for facilities, a room is quite comfortable, nice big bathroom with a city view (my special love))) Breakfast and dinner buffet were quite various and delicious. Thank You for hospitality and warm attitude! Definitely worth to stay! Diana, 2nd Jan 2020
Good customer service
Very nice experience from lobby staff Tommy. Great job and look forward to come back. Not easy to get out of the area so local staff knowledge and advice is very crucial. Not for family with babies would be my advice.