Reviewed 24 September, 2021
I am very grateful to Peter Wu for finding a charger for my Iwatch from outside, which was delivered to my room with the greeting card. And to be honest, on that day I checked all nearby stores around and was not able to find it myself, so I was extremely touched by the outstanding service, thank you, Peter! My stay at the Ritz Carlton Shenzhen was very pleasant, great location with lots of restaurants and shopping mall nearby, I enjoyed the outdoor pool which is beautiful, and the breakfast buffet has a good choice and standard. Needless to say, would be very happy to come back))
Ritz Carlton early Blast
Reviewed 26 August, 2021
What an amazing breakfast being served with Psyche and Fairy, with their Freshly welcoming smile you definitely will have a great DAY🥰. And dont forget the outdoor pool with its amazing views. Highly recommended
Do their managers want to take responsibilities?
Reviewed 7 August, 2021
I have being stayed this Ritz uncountable times in so many years for business purposes, coming and going with no issues. Stable team means I know some of their staffs , so vice versa.
when I check in this time, the front desk asked me shown 3 QR green codes( of course due to COVID-19), I did so, and I have all codes green. The hotel still refuse me staying unless I have NAT done! The operation manager said it is local administrative staff orally requested the hotel doing so.
Just a day before I was in Shenzhen Andaz, and I checked in later in Shenzhen grand Hyatt where allow me stay in with 2 QR codes only.
The point is in the same city, other hotels accept guests aligned with government guidelines (showing 2 RQ green code), the Ritz is following the local administrative policies without formal notification. Do the top management work properly to reduce troublesome for people? If Ritz want do the oral order from local administrative office, why they don’t tell us in advance? When I ask the Ritz call me later for making a formal complaint, they only let the operation manager repeated the fact is they got the oral notification and they have to refuse the guest unless offering a NAT certificate…. My misfortune is my flight was landed in a city has disease even that is diverted landing without off the plane.
Till now, after a week past, no apologies and explain from the RD or MD, maybe they think it was not their fault, they cannot control the situation….. then congratulations! If the hotel management can ignore an ambassador guest, I can imagine what and how they work on other services.
I’d like to thanks for the operation manager called me and even his answer was not what I expected, I guess his manger just don’t want listen.
Since I have stayed in this property so many times, I still wish them the best!
Best Ritz Carlton (Probably best hotel ever)
Reviewed 30 July, 2021
The hotel completely blew us away, exceeding all of our expectations.
This is my 4th time staying at Ritz Carlton Shenzhen and celebrating my anniversary together with my girlfriend. I got the free upgrade from a normal room to the suite where we had the 3 meters mega bed. The room was very clean, and 3 meters mega bed was very comfortable for couples to stay. The best part was that Fiona, Elker, Nanda, Liam prepared a super cute letter and flower for us.
We are completely in love with its incredibly high standards of service and vibrant atmosphere.
Reviewed 14 July, 2021
As a follower of Ritz-Carlton brand, Shenzhen RC has been the place where I want to experience for a long time. As soon as Shenzhen released from epidemic, I immediately booked one night there. Thanks to the great care from many Ladies & Gentlemen at the Shenzhen Ritz-Carlton, my stay can be a comfortable and memorable. Especially Jasmine & Nicolas who did the excellent room arrangement and provide the high efficiency check-in services, also Ray. When he knew it is my first time stay there, he organized the personal hotel tour for me and recommend some restaurant. The people at the Shenzhen Ritz-Carlton do make the differences in making an excellent experience for me, going above and beyond my expectation. I recommend staying at the Shenzhen Ritz-Carlton and I already look forward to my next stay with them!