Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
Hotel con excesivas estrellas
Opinión escrita el 22 de Julio de 2018
Decir que nos hemos llevado una pequeña decepción en la elección del Hotel, y sobre todo en lo que a media pensión se refiere. Horario poco adecuado para españoles en la cena: 19:00 - 21:30 ( se nota que su principal clientela son alemanes). En toda Grecia puedes cenar sin problemas a las 23:00 horas. Esto hace que ya te limite el poder visitar bien la parte Este de la Isla ( la cual merece mucho la pena tanto por historia como por las playas menos masificadas que en el Oeste).
La cena funciona en plan buffete para primer plato y postre y a la carta el plato principal. A las 21:00 de los 3 platos que tienes a escoger, solo quedaba UNO, y eso que es un hotel con pocas habitaciones y por tanto mucho más previsible. A todo esto como se dieron cuenta que no nos pareció normal el no poder escoger plato nos dieron una agradable conversación, pero cuando nos levantamos para coger el postre ya lo habían retirado TODO, y por tanto nos ofrecieron como alternativa un helado. Todo esta situación en un hotel 5 estrellas miembro del Small Luxury Hotels.
Sin duda hay hoteles con menos estrellas en Creta con mucha mejor calidad y variedad en las comidas.. Creo que deberán revisar sus estándares ( es mi humilde opinión).
Por lo demás, habitación amplia, limpia y muy cómoda. Recepción amable y muy eficiente. Solo me han fallado en lo gastronómico, que creo que también es muy importante.
Hotel perfecto, personal maravilloso,entorno precioso,no se puede pedir mas,vacaciones geniales!
Opinión escrita el 21 de Junio de 2013
El hotel es muy bonito,nuevo,limpio, las habitaciones son grandes,la comida es buenisima,el personal de lo mejor,amables,simpaticos, buenos profesionales, te ayudan en todo lo que necesitas, desde Girona deciros gracias por todo!lo unico malo es tener que irse!
Opinión escrita el 31 de Octubre de 2020
We used Hyatt points for our stay, and had such a nice time we extended our stay for an additional two nights. Shout out to Eleni who was so sweet, and gave us a great room upgrade. The breakfast was included and really great. Nice hotel pool, location was perfect for us (would recommend a car when visiting sissi). We could definitely see ourselves coming back again.
Opinión escrita el 5 de Octubre de 2020
It must be a sign of how much we like this hotel as we stayed over twice as long as we initially booked. It is very difficult to describe just how comfortable it is and we would return there in the blink of the eye. The Receptionists, Alexandria and Eleni simply could not do enough to make our stay a pleasant one and the last named even called in on her day off to make sure everything was okay!
That was typical of all the staff throughout the hotel and I can’t remember having ever experience that level of service anywhere else.
Location – perfect.
It is three minutes walk to the sea and the beautiful harbour which is full of excellent bars and restaurants. There is a supermarket next door and car hire, tour operators, chemist, Doctors are all within one minute walk.
Rooms – very comfortable indeed.
We tried two different ones as we extended our stay and both were excellent.
One had a decent sized private pool and the other a nice balcony with chairs and table. Other than that they were identical. A very comfortable bed ensured we slept brilliantly every night we were there. There was very little noise from outside which also helped.
There is a room safe, robes, television, bathroom with wonderful shower – everything you need was there.
Food – we paid for the half-board but preferred to go into town and experience the local cuisine in the Tavernas there. The breakfast was excellent though. All the necessary safety measures were taken as was the case throughout the hotel at all times and we felt safe whilst dining. Some standard items were brought automatically but then you could choose any number of options you like from a interesting and diverse menu.
Pool – simply wonderful!
Not massive but big enough and the area was generally quite quiet with lots of sun lounges available. The parasols were quite difficult to put up but gave good shade. A nice touch was that we were given a welcome drink when we arrived and fresh fruit was brought around the pool quite frequently.
Wi-Fi – free for unlimited devices and pretty good. The only place we struggled was out on the balcony as the routers are on the corridors. All in all, a fantastic day in which is one of the most relaxing and comfortable hotels we have been in for a long time.
Opinión escrita el 22 de Septiembre de 2020
How this hotel has 5 stars really baffles me. Let’s start with the positive
The staff are really nice and helpful and it’s adult only...
(I couldn’t think of another positive thing)
Now to the disappointing aspects.
We paid for a pool view room, in my option it’s not worth it. The light on the balcony stays on all night and as I’m a light sensitive sleeper this really bothered me, the curtains let the light in on the top and bottom. There is no net curtain (I sound like an old lady) so when I open the curtains everyone can see in so I need to have the curtains drawn so that I’m not giving the people at the pool a free peep show (no one needs to see my old lady body)
The bed is soft which I didn’t like but that’s a personal preference, the pillows were good but I found I had better bedding at home, they used the same bedding as an Ibis hotel ( I was young once and had little money)
There’s no little cotton buds or sewing kit in the bathroom, not that I really need them but it’s nice to have. No plastic or glass cup to put your toothbrush in, again it’s the little things that count.
The towels were not plush, I love a good towel, I should of brought my own.
They have a small no brand name tv, the picture quality was the same as my commodore 64 computer in the 80’s.
My husband and I are older so we only stay in 5 star hotels and he found that our home was more luxurious and wanted to return after the first night.
We both travel for work every week and stay in hotel 5 days out of 7 so we know what we’re talking about.
The breakfast and dinner were not too our standard, I’m the type of person that will travel to the US just to eat a good burger so I know good food. I came to Greece to eat Greek food, the menu was more international aka bland. We took half pension but after the first night we ate all our meals outside. Again this is a personal preference, I love food and won’t waste a meal just because I paid for it, I’d rather go out and have enjoyable Greek cuisine.
I didn’t find it inviting and I love a good pool. Curtain sun loungers are on the grass and it rained one morning, I felt like was in the Everglades it was so muddy. Our legs and feet were so dirty which made the loungers look like someone had pooped all over them, again not very inviting.
I would like to know who gave out these stars but they need to be fired and SLH should be ashamed of themselves. I’m happy we didn’t pay full price, we got a huge discount, I guess because of COVID-19.
All the other reviewers seem to be happy with the quality of this hotel and I’m happy someone is enjoying the place.
This is just my personal opinion and opinion are like a**holes, everyone has one.