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Opinión escrita el 14 de Junio de 2021
We pulled up, looked around at the outside of the establishment and left. The grass was really high, there were weeds growing everywhere, dead shrubbery laying around and litter everywhere. If first appearance doesn’t matter, we weren’t willing to see what the inside looked like.
Good restful stay..
Opinión escrita el 14 de Junio de 2021
Front desk was very polite. Room was good. USB hub on side of the bed so phone changing was easy. Bed was comfy. AC worked great. Had a fridge and microwave. People were actually nice. Would totally stay here again, great place to rest your head.
Stay. Somewhere. Else. Really.
Opinión escrita el 9 de Mayo de 2021
I read the reviews and we decided to take a chance as it was a good stopping point on a long road trip. We could justify the reasons given for the poor reviews in our mind and we bet on the Best Western name and all of the positive experiences we’ve had staying with them all over the country. Location is good, but we knew it was going to be a questionable stay when I walked in the door. The lady at the desk had no mask, and no pandemic safety measures were in sight. There was also a small boy behind the check in desk with her, also not wearing a mask. At first she didn’t have my reservation, which I’d booked using points via the Best Western app. She finally found it though. She never asked to see identification. We were tired and had sanitizing products with us, so we stayed. The keys were presented to us in an obviously very used cover. Parking was good, but the door from garage to hotel was definitely propped open. Elevator was inoperable, so if that is an issue for you, stay elsewhere. If I had been alone, I would have bitten the bullet and stayed elsewhere because the security is a joke.
On to the room. We sanitized EVERYTHING. There was debris in the corners where people never vacuumed. The furnishings were dated, as were the linens. The linens were clean, although threadbare and itchy. The shower had obviously not been cleaned, as there was hair in the tub and on the walls. I forbade hubby from using the coffee maker this time because God only knows how dirty it really was! He went down to the breakfast area to get us grab and go bags and coffee. There were no breakfasts. The “coffee” was not drinkable. He’d asked the man behind the check in desk (unmasked) to make some more because he’d used the rest of it. 1/2 hour later, there was still no coffee. We had gotten in at about 10pm and were back on the road by 7, stopping at the Dunkin Donuts nearby for breakfast and coffee.
If you are at all concerned with cleanliness, security, breakfast availability, your morning coffee, and general pandemic precautions, STAY SOMEWHERE ELSE. I’m going to contact Best Western directly and elaborate so they know just how terrible of a place this is and how it is damaging their reputation.
Great location and nice staff
Opinión escrita el 4 de Mayo de 2021
Very welcoming with clean spacious rooms. Everything was fine. Big refrigerator was a real bonus! Plenty of parking for my truck/trailer with garage option. Starbucks and Ruby Tuesday next to the hotel. Will definitely stay again if back that way.
Worse hotel I ever stayed
Opinión escrita el 16 de Febrero de 2021
I decided to take a last-minute ski trip with my sons to Seven Springs Resort. Because it was last minute, the resort hotel and properties were all booked, so I booked with SureStay since it was the closest hotel to the resort. Everything about this stay was bad. When I arrived, the hotel driveway was unplowed, and they have a steep driveway with a sharp turn at the top. I immediately slid back down the driveway and got stuck in the snow. The hotel clerk said the snowplow driver did not show up that day. After some hotel guests helped me to get unstuck, I checked into the hotel and the staff were not wearing masks indoors, nor did they require guests to wear masks at any time during my stay. Neither the front desk staff nor the maids cleaning the rooms wore masks the entire time we were there. Once I checked in, I found out the elevators were out of service, so we had to lug all of our ski gear up the stairs. Also, the door leading from the parking garage into the hotel is accessible from the street, is unmonitored, and unlocked. Meaning anyone can come into the hotel 24 hours a day unseen and have access to all of the rooms, a major security lapse. Once I got in the room, the phone in the room was not working. When they sent someone to the room to replace it, they were not wearing a mask. Fortunately, I had the forethought to put my mask on before opening the door. The replacement phone did not work either, so I went the two days without a phone. The next morning, I realized the TV didn't work either. When I called the front desk (from my cellphone since the hotel phone did not work) they sent up a repairman, who again, was not wearing a mask. When I confronted him, he said he had 40% lung capacity and could not wear a mask. Which makes me wonder why they would send someone who cannot wear a mask into the rooms of guests during a pandemic. The hotel website advertised free hot breakfast. There was no breakfast of any kind. I assume this is because of the pandemic, but they need to update their website to indicate this. After skiing, I went to take a shower Sunday evening and there was no hot water. The stairways stank of cigarette smoke as it was obvious that the guests were smoking in the stairways. Overall this was a terrible experience and I will never stay there again.