Isolation hotel but Accor web site let us book it,
Reviewed 30 July, 2021
We had booked one night here to break our journey up. However on arrival we found it had been used as an isolation hotel for four, yes 4 MONTHS! So there we were with no hotel accomdation which in these times is a major problem. The problem was caused by the ACCOR WEBSITE which let us book it and in addition we’re Accor members. We’ve complained to Accor and they’re like yeah well. We’re disgusted with the customer complaints team at Accor, they’ve offered nothing by way of apology.
We were lucky to find accommodation not to far away.
Reviewed 7 March, 2021
Stayed here for work for three weeks.
My room was reasonably clean, but very tired, the bed was comfy, the shower was hot and the staff friendly. However, the positives come to a screeching halt here! Food - absolutely appalling! I cannot believe they have a trained chef...cold, basic, stodgy, cheapest ingredients, frankly the WORST food I've ever had in a hotel.
Reviewed 4 March, 2021
The worlds most highly underrated guest house. Featuring Chefs that only Wolfgang Puck and Gordon Ramstein could compete with. Hotel staff were helpful, friendly and extremely well spoken. The only thing missing from this amazing complex is a golf course. Leisure facilities were extremely clean. The pool and Jacuzzi always at the perfect temperature. Gym was complete with state of the art facilities. Unfortunately I wasn’t able to use any of these.
Nice rocky beach, pretty clean and not to overcrowded. The best time is before 10 am on weekdays. Some cafes on the seafront offer great breakfast. Just a four hour flight from Heathrow airport. very nice for swimming.
Car park is rather large quite adequate for roughly 4 coaches, 2 Vito’s and 94 cars. Featuring an amazing and extremely round roundabout with beautiful shrubbery.
I would also highly recommend visiting in the winter months as the skiing is amazing at that time of year. The landscape is mind blowing. Surrounding area is really special and amazing for mountaineering and just a short flight from away.
Lots of love
Not for the long haul
Reviewed 4 March, 2021
I had to isolate here for 3 weeks for work and when I found out it was a Mercure Hotel, I was really excited as I have heard really good things. However, it was not what I was expecting. The room was filthy, the phone didn’t work, and the food was awful. They didn’t seem to have any concept of vegetarian, veganism, gluten free, alternative milk or nut allergies. I myself am a vegetarian and I notified them of this before arrival. However, more than half of my meals contains meat. When I told the staff this each day, they would apologise agitated and return half an hour later with a cold vegetarian meal. A friend of mine with a nut allergy was given a meal full of nuts, another friend was given soup with part of a corroded whisk in it, oftentimes the food was uncooked, cold or just plain inedible. I have never written a bad review in my life, in fact I often try to see the positives in each place I visit, but seeing that we had to isolate, we relied so heavily on one thing after a long day at work; a nice cooked meal; and that was not what we received. The staff were on the whole very nice and tried to meet the high demands of visitors, but I feel that with the sudden influx of new visitors, they struggled around cope. My room smelt of smoke, there were cobwebs, dust and stains everywhere, and I was constantly having to kill silver fish everyday in both my bathroom and all up the walls of the room itself. That’s not a good sign of a clean dry place. So for all of the above reasons, I would not recommend staying here, nor will I ever be staying here again in the future.
Reviewed 25 January, 2021
This hotel thinks it is acceptable to rent bedrooms for a couple of hours in the daytime during a national lockdown. Completely irresponsible and puts genuine business travellers at risk. My company won't use them again.