Reviewed 16 December, 2020
Hotel is close to GSU, shopping, and restaurants. This hotel needs to be updated, BAD!!! Our room really showed wear and tear....stains on carpet, tile and carpet had a gap, bathtub had some weird patch or missing part of its finish.
Would I stay here again? No, there are nicer places in the area, and they are newer. I should have done my research.
Don’t stay here
Reviewed 9 February, 2020
The room was an average room, nothing special, with a fairly comfortable bed. That’s where the positives end. Problems started at check-in. I had booked a two night stay through Priceline. The reservation was paid for in advance on 1/25. The girl at check in had the reservation but had problems getting authorization from the Priceline folks. I explained the prepayment and she stated that she would figure it out. We went to our room and received two different calls from the desk about the Issue. She then said I had to call the 3rd party billing people to sort it out. This was 10:30pm. I called and was told it would get straightened out. The next morning I checked by the desk only to find out that nothing was straightedges out. The morning desk clerk said she would do whatever was needed to fix it and that it was between the hotel and the Priceline people and I was not in the loop. So, this morning, as I was checking out I asked the same morning clerk if everything was all ok and she told me that she would make it ok and not to worry. When people tell me not to worry, I worry. A few hours later, as I was traveling home, I received notification that my credit card, which I had given for incidentals, had been charged 3 times for a total of over $135.00. I called the hotel to talk to the clerk and she denied charging my card but said she would “fiddle” with it to fix it. She also said she would call me back. I also explained that I would need to file a fraud report if she didn’t fix it and call me back. She responded that I should do what I needed to do. So, as I type this, I have had to file a fraud report with my credit card company. This was an obvious attempt to defraud me when their efforts to settle with Priceline failed. Do not do business with these folks because there is a lot of incompetence within the organization.
Reviewed 15 December, 2019
Nice hotel but with some age. Cons-it feels older, needs some remodeling, only service rooms every 3 days unless you call down to the desk, pros - comfortable room- spacious- nice folks work there- adequate breakfast
Extra guests with your stay
Reviewed 28 September, 2019
Visited this hotel for parents weekend at Georgia Southern and had some extra guests that came with the room. Minding my own business about to shower when out of nowhere the grand puba of ROACHES crawls out. #goodbye
Reviewed 4 August, 2019
My one night stay was awful. I Checked in late. Room was cold so turned off air and woke up to irritated eyes and runny nose. My grand and I had a restless night because we were itchy. Room 118 was moldy smell. Carpet was stained as well as walls. Towel seemed washed but was stained. Shower rusted and tub peeling. Unbelievable that Comfort Inn and Suites would be horrible. We just had our Green family reunion and stayed at Comfort Inn and Suites in Sylva,NC. We had about 10 rooms reserved and it was an excellent 4days stay. This is why my choice is Comfort Inn and Suites. I'm so upset and will let staff know and want a refund. Pics included.