Holiday Inn Washington

Well let me start off the hotel is very nice but could do with a little bit of a refurb been here 6 days and today I was standing in the lobby the manager comes over when I am talking to the security because I'm with the council he doesn't actually see me as a person he just sees you as a piece of s*** when he comes over he was very sarcastic he did not say oh do you mind because of the coronavirus would you go outside because we're not allowed to have people standing around inside the communal area and if you would have said that I would have understood but he comes over and says in a sarcastic way bye-bye bye-bye and at the end of the day regardless if you're paying for the hotel or the council's pay for the hotel he should treat all customers with respect he was very rude not polite and a bit of his own ass this hotel the staff are friendly but the manager is an a****** so I'm guessing he's probably an a****** to the staff as well if you speak to a customer like this he would probably speak to his stuff like this which is disrespectful unprofessional and inappropriate I don't care if the manager sees this review if you are homeless and you're looking for somewhere to stay I would not recommend this hotel well because he will look at you like a piece of s*** and judge you like a book that is why I'm leaving three stars this is for the Holiday Inn Washington reviewed by Robert McKenzie

From arriving and checking in I met a receptionist called Brogan Kindon who couldn’t have been more helpful. Very polite and professional. We had a lovely 2 days and all of the staff were more than helpful and courteous.

Well I’ve been coming here on an off for a number of years on business. I will say that out of the many holiday Inns I stay at this one is probably not the best. However let’s be realistic this is probably something to do with the hotel itself, the age of the building. The hotel room is fine and adequate as far as I’m concerned my room has always been clean and tidy and I would dispute anybody that says otherwise. Everything works fineThe bed is comfortable the bathroom is clean the bed is clean. The bar area is excellent it’s clean tidy and functional. The restaurant however does need more work, because as far as I’m concerned the junior staff are simply not trained well enough. They don’t have the eye for detail the tentative need of guest is not there. For example I stayed on a Tuesday evening which was a Curry night. I was presented with my starter poppadom etc but then this was never cleared and nobody ever advised me what to do regarding the main course, so I just got up went over the buffet area on my own got my food brought it back to my table and ate it alongside my empty starter plate which had not been cleared. There was to be honest no excuse because the junior staff were busy down the far end near the till chatting. What they should’ve been doing is monitoring guest eating habits, drinking habits and being more attentive. So I would blame the catering management for this problem. But overall I’m rather surprised some people are scoring this hotel 2 star 1 star etc that to be honest is just ridiculous it’s nowhere near that. most people with reasonable expectations will find this hotel absolutely fine. I am a IHG® member but nevertheless my review is unbiased and fair.

I am waiting to check out as we speak, i travel and use IHG hotels weekly for business and this is the worst i have EVER stayed in. Dirty, tired, executive room (2 single beds zipped together). As the weather was bad last night i thought I would eat in the hotel BIG MISTAKE. Ordered Chefs special curry it arrived cold & bland, it was sent back & the server came back around 3 minutes later and said careful its just come out of the microwave and is hot... (one mouthful later and it was left). The bedroom & bathroom have seen better days and the shower didn’t have enough power to wash the soap off me. Breakfast cold & poor quality compared to others i have stayed in this week, this month & this year. Just looking out of the window & I don’t think it has been cleaned for a number of years.

The people at the hotel are lovely and really can’t be faulted, but the hotel itself is absolutely dire I am afraid. Our room had either been recently slept in and the sheets not changed or the pillows/ furnishings were so old that they had soaked in stale sweat smells from many years of use. The bed was all-enveloping and no support left. The most shocking thing was that this was an ‘upgraded’ executive room. I dread to think what the normal rooms are like. Breakfast was good, but the pasta special was clearly left over cottage pie mince warmed up with pasta and was terrible. The seating in the lobby is not fit for purpose and extremely uncomfortable. Finally - don’t pressure people to give you a score on a piece of paper at checkout. This isn’t how you get an honest opinion and asking to fill in my score with you writing it down isn’t how it is supposed to be done! I am in two minds - I don’t know if the area can sustain a chain IHG hotel. If it can then some serious investment is required and the majority of the fittings need replacing and money spent properly servicing the rooms (and changing sheets!) If thé business doesn’t support it then close up shop. What is there right now surely cannot be sustainable, and causes damage to IHG.