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Opinión escrita el 15 de Junio de 2018
Limpio, desayuno lleno de carbohidratos, faltaba el huevo y salchichas pero en general todo bien. Muy limpia la picina y muy centrico el hotel...frente tienes la opcion de BK y puedes comer ahi supermercafo y mall sercano
They lost my reservation and did nothing
Opinión escrita el 28 de Junio de 2021
Before being Hotel Thea, this property was a Shilo Inn. I have had over 20 years of positive experience with this Shilo, staying there four or five nights every year, including spending our honeymoon there.
So, a week before my anticipated stay, I made a confirmed, pre-paid reservation by calling the number listed. Turned out, it was a third party.
I had driven a long ways to the hotel so I could stay the night and wake up early for a speaking engagement on Anderson Island the next morning. I arrive and was told SORRY, WE HAVE NO ROOMS. THEY'RE ALL FULL.
The desk manager blamed this on PriceLine and Expedia selling more rooms than available. Hey, my reservation was confirmed, paid for and done a week in advance.
So Reservation Desk refunded my money, but kept the $14.99 non-refundable booking fee. Let me get this straight, I called the listed number and I had to pay a booking fee? Crazy!
Anyway, the desk clerk had no solutions except that a third party booking service was responsible. Way to shift the blame!
I had hopes that the only place that I have stayed in Tacoma for 20+ years gives no care, no solution and no remedy.
Too boot, it was already late (11:45 pm) and I had to drive over an hour to my home in Monroe (getting to sleep at 1:15 am), then waking up at 5:45 am just to get back to Tacoma.
Thanks for NOTHING, Hotel Thea.
Not very impressed
Opinión escrita el 21 de Junio de 2021
It's so pretty on the outside but lacks things inside....
1. beds are bumpy and pillows aren't good quality
2. showers are beautifully redone, but when I started to shower I realized the containers for Soap, Shampoo and Conditioner were all EMPTY!!!!
3. they were out of yoghurt at 7 am already so not much options for breakfast that was just a to go brown bag
4. very very very noisy in my room, sounded like windows were open as it's right on the freeway, not fun
Had to Take the Good With the Bad
Opinión escrita el 31 de Enero de 2021
I stayed at this property early last year and can truly say that the remodel has improved the hotel quite a bit. That said it still does not take away the fact that this property is located in a sketchy part of Tacoma. My truck was stolen over night from the hotel parking lot. The next morning the front desk receptionist said that unfortunately she couldn't see anything because the cameras were not working that night which I thought was odd. I also found it odd that when the front desk receptionist spoke to her supervisor who was in that morning, they apparently told her to tell me to contact the police which was obvious. But the hotel did not fill out any type of report or ask me any questions. I would think that this is definitely something that a hotel would want to know especially considering a guest was negatively impacted. And yes I do realize there are signs about the hotel not be responsible for theft on their lots. Long story short I found my truck later that afternoon one block east of the hotel. Theives had hot-started it and drove off. This was a situation where I had to take the good with the bad.
Opinión escrita el 25 de Septiembre de 2020
Not happy at all. Wasn't aware the entire hotel was under construction. Everything is dirty and it smells, well like a construction site. Also the toilet seat wasn't clean which is super disgusting....