Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
Opinión escrita el 31 de Julio de 2021
When we arrived at the property we were taken back by how run down it was. The landscape and buildings are in dire need of maintenance and upkeep. As soon as we got out of the car we noticed the green, mosquito invested pool. The room was clean, but very dated. I would not recommend this place. It was a total disappointment. I do not think it should be a RCI property because it certainly does not live up to the RCI standards.
DO NOT BOOK HERE - THEY WILL CANCEL IT AND THEY ARE S-H-A-D-Y
Opinión escrita el 5 de Julio de 2021
AVOID THIS ESTABLISHMENT AT ALL COSTS
Back on March 4 I booked two nights at Tahoe Sands for June 29-July 1. A few days before our arrival date (June 24), I see an email that our room has suddenly been canceled "due to a gas pipe repair" and a phone number I can call for more details.
So I did. But what I got was the run-around, and blatant lies.
The first thing they told me was "yes, we have to repair a gas line, so we've had to cancel all reservations."
To this I replied "So if I show up on June 29, nobody will be there?"
Then they changed their answer: "No, some people will be here. There are still SOME reservations, but only for members." (this completely contradicts what they had just said)
So I said "So you have a dangerous gas leak -- and it's not going to be fixed for another week? And you are still going to allow people to be there during this time?"
And they said "Look, there's nothing I can do, it's county orders that we cancel reservations."
I hung up, but the more I thought about it, none of it made sense. So I decided to call back and ask for more information about this "county order" to cancel our reservation. When I got through, I said "I'd like to inquire about the gas leak" and they said "What's the name on the reservation?"
I said "Why do you need my reservation info to guide me to the county department that forced you to cancel reservations?"
They wouldn't tell me anything until they looked up my reservation info. Now... why would this be? Unless they are confirming that, for example, they were making less money from my reservation than from others, and so decided to cancel it and make up an excuse?
I said "I'd like the name of the county department that made this order, and their phone number." The line got quiet for a while, as the woman on the other end went somewhere and spoke to somebody. Then she came back and simply gave me the main number for Placer County (no department, no additional info.) I said "Thank you. I'm going to look into this, and may be contacting some news reporters about this."
"What? Are you a journalist or investigative reporter?" Her voice suddenly sounded nervous for the first time. I told her I was not, but that I will be looking into things and reporting the situation to the BBB (which I have now done) and leaving bad reviews.
Well, I have contacted Placer County and have not heard anything about this so-called "mandate" to "cancel all reservations" (which they did not even do, so that right there was a lie.)
Due to their last-minute cancellation, we had to book a place all the way on the other side of the lake (about an hour away, which is the only reason I didn't actually drive there on the 29th and take photos/videos to document the situation), and it cost us an additional $179.
Think this is just a freak occurrence? Nope... a Yelp review by Chrissy D. on 5/22 shows that they did the exact same thing to her. And a review on Google by Debbie Brown says they did the exact same thing to her a month ago. A TripAdvisor review in May 2019 said theirs was canceled because "room 215 burned down."
This is not a one-time thing. It's a pattern. Each time, they claim there is some sort of "emergency" that has occurred or needs to be dealt with. If this place is falling apart that badly, perhaps it needs to be redflagged/condemned.
And it's something I'm going to get to the bottom of. Perhaps a court-ordered subpoena of their bookings and accounts would do the trick?
Opinión escrita el 2 de Julio de 2021
We booked this hotel months in advance. Less than 1 week before checking in, we were called and told they canceled our reservation due to a gas leak. The gas leak won’t be fixed until 1 month from today. Come to find out, this gas leak happened over 6 weeks ago and they’ve been calling people on very short notice, leaving us scrambling for another place to stay at the last minute. Will not go here, ever!
Very poor notice on closure
Opinión escrita el 10 de Junio de 2021
The day before arrival I received an email welcoming me and giving e covid protocol info. After a 10 hr. drive, arriving at 9pm the place was fully shut down due to a gasline break. Finally someone came out and said "well we informed everyone, it's not our fault." I looked and yes 200 lines down in the email it dis say they were closed. Do you read every line of a 200 line email? No apology, no way to run a business.
Attacked by Skin Parasites
Opinión escrita el 14 de Febrero de 2021
On Feb 6th, I checked in and that night, I was bitten like mad by skin parasites. I could not stay there and had to leave 2/7 9a.m. I am still fighting these parasites! I went to my doctor and got a prescription and doing everything they tell me to do. But still they are present! It has been an exhausting nightmare. Tahoe Sands Resort did not offer any other place for me to go or any help in resolving this horrible infestation. They also charged me the 4 full nights even though they said there w/b NO Charge from Peter who texted me on my phone. I look forward to normalcy again. I do not recommend staying here only because of they way they treated my situation with such disregard.